Woodstock Bower Surgery Rotherham

29/01/2026

We are excited to be rolling out EMMA, our new AI phone assistant, to help answer calls more quickly.

EMMA will begin a bedding-in period from the 16th of February starting with limited hours while our team closely monitors and fine-tunes the service.

Your care and access remain our priority. Calls will still reach our reception team as normal during this period.

We expect EMMA to be fully live on the 23rd of February. Further updates will be available on our page.

Thanks for your patience as we strive to improve your patient experience.

Woodstock Bower Practice

19/01/2026

📢 YOU SAID, WE DID: IMPROVING CHECK-IN AT OUR PRACTICE 📢

From some recent patient feedback, you told us that the patient sign-in screen was too far away and slow to respond.

We listened 👂 and we’ve made improvements.

✅ We’ve installed a new replacement sign-in unit
✅ It’s now positioned closer to reception for easier access
✅ As soon as you walk through the main waiting area doors, you’ll find the screen on the wall to the left
✅ The system has been updated to tell you which waiting area to take a seat

These changes help to optimise your check-in experience and reduce queues at the reception desk.

ℹ️ Our front desk staff are still available to help if you need any additional assistance.

Thank you for your feedback – it really does help us improve the service we provide for you 💙

16/01/2026

📢 YOU SAID, WE DID: MAKING OUR WEBSITE EASIER TO USE 📢

In our recent National Patient Survey, you told us that navigating our website can be difficult. We have listened, and we are making improvements.

We’re pleased to share that we’ve been working on a brand-new, updated website 💻✨

Our new website has been designed to be:
✅ Easier to navigate
✅ Clearer and more user-friendly
✅ Better organised so you can find what you need faster

ℹ️ Please note: The new website is not live just yet. It will be launched next month, once our current contract with the existing website provider comes to an end. We’ll keep you updated and let you know as soon as it goes live.

Thank you for your feedback – it really does help us improve the services we provide for you 💙

16/01/2026

📢 YOU SAID, WE DID: IMPROVING YOUR CALL EXPERIENCE 📢

In our recent National Patient Survey, you told us that call waiting times were a problem. We have listened, and we are making changes.

We are pleased to introduce EMMA, our new automated call answering system! 📞

We are aiming to go live towards the end of January and further updates will be provided.

EMMA is designed to help patients who struggle to use our online forms or have general enquiries. She will:

✅ Answer your call instantly (No more queues!)
✅ Complete the online admin form on your behalf
✅ Ensure you get to the correct service
✅ Speak multiple languages 🌍

Don't worry: Our reception staff are still here! EMMA helps manage the busy lines so we can get back to you faster with the appointment or advice you need.

ℹ️ Please note: Our online triage form remains the preferred and fastest way to contact us.

19/08/2025

We have the purple bus from Weston Park Cancer Charity at Woodstock Bower Surgery today. Patients are welcome to pop in and have a chat with them and see what support is available for you if you or your family or friends are affected by cancer. They are here till 3.30pm

14/01/2025

Please note our phone lines are temporarily down we are doing our best to get them back online ASAP. You can still reach us on ACCURX for any patient related queries.

Thanks

Woodstock Bower Team

05/10/2024

05/10/2024

Dear Patients

We are currently providing both Flu and COVID vaccinations at the surgery, we encourage you to book both of them here with us.

If you have an appointment already arranged we can provide them at the same time.

Stay safe and protect yourself this winter!

Woodstock Bower Practice

23/04/2024

Dear Patients,

We would like to announce the retirement of our esteemed partner, Dr. Russell Brynes. After many dedicated years of service, Dr. Brynes has decided to retire, marking the end of an era at Woodstock Bower.

Since joining our practice in 1987, Dr. Brynes has been a pillar of professionalism and compassion, earning immense respect from both colleagues and patients alike. His unwavering commitment to patient care and his gentle approach have left an indelible mark on our practice.

As Dr. Brynes embarks on this new chapter in his life, we want to extend our warmest and heartfelt wishes to him. We are immensely grateful for his contributions over the years and the positive impact he has had on all of us. His presence will be greatly missed!

Please join us in wishing Dr. Brynes all the happiness and relaxation he deserves in his well-earned retirement.

Warm regards,

Woodstock Bower Team

18/04/2024

IMPORTANT REMINDER:

You no longer need to wait on the phones to make an appointment, this prevents the long waiting times in the morning.

Instead you can click this link or use the NHS app: https://florey.accurx.com/p/C87003 to submit your request for an appointment/sick note/test results/medication queries/ private requests.

We encourage patients to use this if possible

This link is accessible between 07.30am-10.30am. All medical requests are triaged by the partners, your appointment request will be directed to the most suitable clinician.

Woodstock Bower Practice

04/03/2024

Important reminder - NEW APPOINTMENT SYSTEM for patients.

We have switched to a TOTAL TRIAGE system Monday- Friday from 07.30-09.30am.

We encourage all patients TO AVOID WAITING ON TELEPHONES and instead use the following link:

https://florey.accurx.com/p/C87003

This can be copied and pasted into your browser.

This is also available on the banner on the home page of our website and via the NHS APP.

All appointment are triaged by a GP Partner of the Surgery.

The aim of this new system is improve access for our patients.

Woodstock Bower Practice

26/02/2024

PATIENT NOTICE - MISSED APPOINTMENTS

The vast majority of our patients attend their appointments or let us know if they cannot attend or no longer need them. We really appreciate this as it means we can free those appointments up to be used by other patients.

However, a small but significant number of patients miss their appointments without cancelling them. This means the doctor or nurse is waiting for that patient to arrive, when they could have been seeing another patient.

Please help us to help you by contacting us if you cannot attend.

You can easily contact us via:
The NHS App - https://www.nhsapp.service.nhs.uk/login

If you cannot attend your appointments for any reason, please let us know within 24 hours of your appointment or as soon as possible so that we can offer the appointment to someone else.

If you repeatedly fail to attend appointments, you may be removed from the practice list and may be required to find an alternative doctor.

Keep it or cancel it! Someone else needs the appointment!

Thank you for your co-operation