10/02/2026
Important Update: Changes to Our Online Triage System from 25 February
From 25 February, our online triage system will be changing from Patchs to PACO Blinx. This change is Halton wide.
You'll still begin your request through our practice website, just as you do now. The only difference is that the new system will ask for your NHS number before you can submit a form.
If you're unsure where to find your NHS number, it's easy! You can quickly look it up here:
Find Your NHS Number
To support you during this transition, on the 25th February we'll have two friendly members of staff in the waiting area who are available to assist with any questions or help you navigate the new system.
They will also be able to assist you with the NHS App, if needed https://digital.nhs.uk/services/nhs-app/toolkit/step-by-step-guide
Thank you for your understanding as we make this update.
We’re here to make sure the process remains smooth for you!
Use or print this step by step guide to follow while you are using the NHS App on your smartphone or tablet. The NHS App promotional toolkit is designed to help you tell people, including your patients, about the NHS App.