Pivotell

Where Pivotell began

The story of how Pivotell started begins with our founder’s mother Mavis, who was diagnosed with Parkinsonism and Lewy Body Dementia in 2000. As with many chronic and degenerative illnesses there are many tablets to take, and there can be problems if they are either not taken or taken late. As time passed she became increasingly anxious and confused about when to take her next pills. She was confused about the time of day, and which section of the dosset box she should open next.

She began to telephone at all hours of the day and night to ask if it was time to take her next pills. Even though a care agency calls on her three times a day, they were not always able to be there at the exact time that the pills were due to be taken, which caused a number of panic attacks as she waited for them to arrive.

We began to worry about her overdosing. And found that pills were going missing from the dosset box. Several times she took her pills, had a nap, and woke up after an hour or so later and thought it was the next day, and so took the next morning's dose. We could see that if this continued she would have to go into care or would end up in hospital.

Everyone began to get very stressed. Mavis’ daughter had a full time job and couldn’t be with her four times a day, but could not accept that just because her medication could not be delivered on time she would have to move into a care home.

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