Port View Surgery

18/11/2025

We are experiencing a huge increase in demand this week, we are doing the best we can to prioritise the most urgent cases, please be patient as it might take longer for us to get to routine issues.

Things you can do to help us:
Please do not submit repeated triage requests for the same issue - our turnaround time for responding to routine requests is 5 working days - please allow us the time to do this. Sending follow up request just adds to our workload and causes more delays.
Explore avenues for self care before contacting us, 111 online, over the counter medications, speaking to a Pharmacist
Consider how urgent your need is before submitting a request, if you can wait until next week then please do so.
Make contact as early in the day as you can ( triage opens at 8.00) urgent requests that come in late in the day are very difficult for our team to accommodate.

Thank you for your help.

10/11/2025

There will be a walk service offering covid vaccinations to those eligible at the Wesley Methodist Church, tomorrow, 11th Nov between 12.30-15.00pm

There will also be another clinic running at Liskeard Hospital out patient department on Thursday 13th Nov between 3pm-8pm

06/11/2025

Please see our website for details of our Medical Administrator role.
https://portviewsurgery.co.uk/surgery-information/vacancies/

29/10/2025

Our Website providers are still a having issues trying to get our website back up and running - you can still send us a Patient Triage from if you need our help https://accurx.nhs.uk/patient-initiated/L82066 or use your NHS app to complete the form.

Contact us about your request

27/10/2025

Our Website is currently down - this is out of our control and we have the providers working on a resolution. Please be patient with us and we will be back up and running as soon as we can.

20/10/2025

The practice will be closed between 13.00-18.30 on Tuesday 21st October for important staff updates and training.
We will reopen again as normal at 08.30 on Wednesday 22nd Oct.
If you have a medical emergency whilst we are closed - please dial 999
NHS 111 online is available for medical queries and dialling 111 will connect you someone who can help.
If you are in need of urgent medical assistance, that can not wait until we reopen then please dial the surgery number and you will be advised accordingly

17/09/2025

17/09/2025

Appointment only system to be introduced for blood tests at the Phlebotomy Community Hub at Windsor House

University Hospitals Plymouth NHS Trust and NHS Devon are introducing a major improvement to the way patients have their blood tests at Windsor House.

From 6 October 2025, we’re introducing a new online booking system through SwiftQueue to make your experience quicker and easier.

Patients who have been advised to have a blood test will need to book their appointment online before attending Windsor House.

This change is a direct response to patient feedback and operational challenges, ensuring that people have a more comfortable and timely experience when attending for their blood tests.

Instead of waiting in long queues, patients will be able to book, change, or cancel their appointments online at a time that works best for them. Patients will also get reminders and updates, so they know exactly when and where to go, helping you feel more prepared and reducing the chance of missed appointments.

By managing appointments in advance, we can keep the service running smoothly and reduce overcrowding, making visits more comfortable for everyone.

If an urgent blood test cannot be completed at the patient’s clinic or GP practice, there will be a facility at Windsor House where patients will be able to drop in.

The Derriford Outpatients Department will follow the same system shortly after Windsor House. Patients with routine blood tests will be able to choose which location suits them best. Some specialist tests must be done at Outpatients so the samples reach the lab in a timely manner.

If patients are unable to access the Swift Queue system, please ask a relative, friend or carer for support. We have made provisions for patients that are unable to access the system online.

For more information, please visit our website: https://www.plymouthhospitals.nhs.uk/phlebotomy/

15/09/2025

The practice will be closed between 13.00-18.30 on Tuesday 16th Sept for important staff updates and training.

We will reopen again as normal at 08.30 on Wednesday 17th Sept.

If you have a medical emergency whilst we are closed - please dial 999

NHS 111 online is available for medical queries and dialling 111 will connect you someone who can help.

If you are in need of urgent medical assistance, that cant not wait until we reopen then please dial the surgery number and you will be advised accordingly.

10/09/2025

Due to GP sickness we have had to close Patient Triage early today. We have over 60 triage forms to process and will do our best to get through them, however we can not safely process anymore.

111 is available for urgent needs - or 999 for emergencies.

03/09/2025

The Urgent Treatment Centre (UTC) is now OPEN

Located in the new Dartmoor Building, on the Derriford Hospital site, the UTC will be open every day from 8am – 8pm, for patients of any age, with no appointment needed.

The UTC can treat the following:

• Limb fractures
• Minor illness
• Sprains and strains
• Minor head injuries
• Minor scalds and burns
• Bites and stings
• Foreign bodies in eyes
• Infected wounds
• Cuts and more…

There are 14 drop-off spaces and 2 disabled spaces, each with a 30-minute limit. For longer stays, please use the multi-storey car park.

Dartmoor building is located at the top of the hospital site, opposite the multi storey, Costa Coffee and Boots chemist. The new UTC will provide treatment in addition to the Cumberland Centre in Devonport and Minor Injury Units in Tavistock and Kingsbridge.

22/07/2025

We are hiring!
Port View Surgery is home to over 7,000 patients, and our Patient Advisors play a vital role in ensuring that every patient is directed to the most appropriate clinician, helping us deliver an effective and compassionate service. We are now seeking a customer-focused and enthusiastic individual to join our dedicated team.
What You’ll Need
• Proven customer service experience
• General Practice experience (desirable but not essential)
• Excellent communication skills – both verbal and written
• Strong administrative and organisational skills
• A team player attitude – willing to contribute to a close-knit, hardworking team
What We’re Offering
• 24 hours per week (Tuesday, Thursday & Friday – exact hours to be confirmed)
• £12.21 per hour
• Membership of the NHS Pension Scheme
• The support of a friendly and professional team of clinicians and administrative staff
• The opportunity to make a real difference to our local community
How to Apply
Please send your CV and a covering letter/email to: tina.seedhouse2@nhs.net
For more information or an informal chat, please contact Nicky Pethard or Tina Seedhouse on 01752 840115.