03/12/2025
🔷 Building Trust: The Foundation of Effective Case Management 🔷
In the first video of her new ongoing series exploring the world of Case Management, Kerry Cook RGN, one of Circle Case Management’s highly experienced Case Managers, delves into a topic at the heart of every successful rehabilitation journey: Trust.
Whether working within clinical negligence, medical negligence, personal injury, or alongside professional deputies, trust forms the essential link between the Case Manager, Client, and Solicitor. It’s what allows open communication, collaborative decision-making, and truly person-centred support.
“I'm just like Lego – the connecting piece.”
The element that brings the team together, ensuring the client feels supported and the legal process is strengthened through clear, consistent, and compassionate Case Management.
Based in Norfolk and available for instruction across Cambridge, London, Essex, Lincolnshire and surrounding regions, Kerry brings RGN-level clinical insight combined with a practical, down-to-earth approach that solicitors value and clients trust.
If you’re a solicitor or deputy seeking a case manager who can confidently bridge the gap between legal, clinical, and client needs, Kerry is available for new instructions.
To request Kerry's C.V or to discuss your clients requirements please email casemanagement@circlecm.com or call 0129724145.