06/11/2025
🌟 Friends & Family Test Results October 🌟
We’d like to say a huge thank you to everyone who has taken the time to share feedback through our Friends and Family Test.
Over the past few months, we’ve received 797 responses:
💚 711 Very Good
💛 80 Good
🧡 5 Poor
❤️ 1 Very Poor
❔ 2 Don’t Know
That means 99% of you rated us as Good or Very Good — thank you for your support and kind words!
We’ve also listened carefully to your comments and wanted to share a few updates:
💬 “It’s difficult getting through on the phones at 8am.”
➡️ From 1st October, our online booking request is open 8am–6:30pm daily - therefore freeing the phone lines for patients who do not have online access.
💬 “It feels chaotic trying to get triage appointments first thing in the morning.”
➡️ Again, our online form is available all day, helping to spread appointment requests and reduce pressure on the phones.
Thank you for your continued feedback – it really helps us improve our service for everyone. 💙