Central Surgery Family Doctors

05/12/2025

✨(Nov) Monthly Survey Results Are In! ✨

We asked for your feedback, and here’s how you rated us this month:

✅ Very Good: 226 responses

👍 Good: 63 responses

😐 Neither Good nor Poor: 9 responses

👎 Poor: 3 responses

❌ Very Poor: 10 responses

📊 That’s an overwhelming majority of positive feedback, and we couldn’t be more grateful for your support! Thank you to everyone who took the time to share your thoughts — your input helps us grow and improve every month. 💙

05/12/2025

📢 Important Notice to Our Patients

Last month, 303 appointments were missed because patients did not attend and did not cancel.

Missed appointments have a serious impact:

They prevent other patients from accessing care when they need it.

They waste valuable NHS resources and staff time.

They increase waiting times for everyone.

👉 If you are unable to attend your appointment, please contact the surgery as soon as possible to cancel or reschedule. This allows us to offer your slot to another patient in need.

Together, we can reduce wasted appointments and improve access to care for our community. Thank you for your cooperation and support.

13/10/2025

Did you know that breast screening is the best way to detect breast cancers early, when they are more easily treatable and before any signs or symptoms appear. So even if you feel fit and healthy, it’s really important that you still attend when invited.

Having a mammogram is nothing to worry about. It’s quick and easy and only takes 10 minutes and the friendly staff are on hand if you do have any concerns. So if you’re a women aged between 50-71, look out for your invitation letter coming through the post (every 3 years) and please, don’t ignore it, it could save your life. For more information visit https://www.gatesheadhealth.nhs.uk/services/breast-screening/

And if you’ve missed your appointment or need to change it for whatever reason, don’t worry, just contact your local screening centre to book another appointment at a date and time to suit you. Tel: 0191 445 2554

The Gateshead Breast Screening Service covers Gateshead, South Tyneside, Sunderland, Durham and Chester-le-Street.

18/09/2025

If you are aged 65 or over, your immune system becomes weaker with age. This makes you more vulnerable flu and increases the risk of serious illness or complications, get vaccinated at our free Flu Walk-in Clinic on Friday 3rd October between 8am – 6pm

04/09/2025

Important Notice: Closure of our Branch Surgery at Flagg Court !

In February 2025, we told you we might close our Flagg Court branch. We asked your thoughts before making a decision. Thank you to everyone who filled in our survey or came to a drop-in.
Your feedback was part of our application to close the branch. This was sent to North East and North Cumbria Integrated Care Board (ICB). They have now approved our application to close the branch. Our branch surgery at Flagg Court, Dale Street, South Shields w ill close permanently on Tuesday 30th September 2025. This will help us run more smoothly and improve our services.

You do not need to do anything. You will still be registered with Central Surgery. Your records will not change. You can still contact us on the normal phone number- 0191 4554621. You can still use GP services at our main Central Surgery site - Cleadon Park Primary Care Centre, Prince Edward Road, South Shields, NE34 7QD.

If you do not want to stay with Central Surgery, you can register with a different GP practice. You will need to live within their boundary. You can find details of local GP practices at the following Find a GP' link: www.nhs.uk/service-search/find-a-GP

If you want to speak to someone independent, you can contact Healthwatch South Tyneside. Healthwatch are a support organisation that listens to, advises, and speaks up for users of health and social care services. Yyou can email info@healthwatchsouthtyneside.co.uk orcall01914897952. It is a free and independent service.

04/03/2025

A new website has been launched providing Mental Health support for people in Gateshead, South Tyneside and Sunderland .
South Tyneside & Sunderland NHS Foundation Trust are providing a range of services for children, young people and adults across Gateshead, South Tyneside and Sunderland localities. The new website is a one stop launch pad and access point to the range of Mental Health services.

Visit https://www.stsftmentalhealth.nhs.uk/ to find out more

21/02/2025

Central Surgery are thinking about bringing all services together at the Cleadon Park site to improve quality of services, make the practice more resilient, be more efficient and continue to deliver high quality of care to patients. Will the proposed closure of Flagg Court branch of Central Surgery have an impact on you?
Read more at www.centralsurgerysouthshields.nhs.uk and fill in our survey at:
Proposed closure of Flagg Court branch of Central Surgery

02/01/2025

You can do this! starts today and it’s not too late to sign up and take on the challenge. Find out more and sign up with Dry January here https://alcoholchange.org.uk/help-and-support/managing-your-drinking/dry-january

27/12/2024

Our sexual health teams from across Gateshead, South Tyneside & Sunderland have launched a new, online, STI screening service 🧫🔍

The home-testing kits can be ordered online, from:
📲 www.gatesheadsexualhealth.co.uk
📲 www.southtynesidesexualhealth.nhs.uk
📲 www.sunderlandsexualhealth.nhs.uk

22/11/2024

Today we have had our new telephone system installed. From today you will notice a change in the queue options when you dial us. After listening to feedback, we are hoping this change will make it easier for patients to access our telephone lines, as the queue capacity is not cut off at a certain number of callers, meaning patients will no longer have to keep re-dialling to get in the phone queue. This may mean at busier times of the day your queue position may seem higher than your used to. Please bare with us over the upcoming days whilst our Receptionists navigate this change.

Central Surgery Family Doctors

08/11/2024

People looking after someone with dementia are encouraged to complete this Herbert Protocol form and keep it to give to the police should the person they care for ever go missing.
By having information to hand, it can save the worry of trying to recall information during a stressful time and saves time for the police, allowing the search to start sooner.
It should be kept up to date with a recent photograph of the person.

https://www.met.police.uk/SysSiteAssets/media/downloads/central/advice/herbert-protocol/herbert-protocol-form.pdf

09/10/2024

Advanced notice of afternoon closure:
The practice will close from 12.30pm on Thursday the 17th October and will reopen again on Friday the 18th at 8am for staff training. During this time there will be no telephone lines or reception.