Queensway Surgery

07/03/2026

🌟 Big News – Getting Through to Us Is About to Get Easier! 🌟
From 12th March 2026, we’re introducing EMMA, our new intelligent phone assistant powered by QuantumLoop AI.
📞 What does this mean for you?
• No more engaged tones
• No more long waits on hold
• Your call answered instantly – every time
Just tell EMMA what you need:
✔️ Appointments
✔️ Prescription queries
✔️ Test results
✔️ Administrative requests
✔️ Anything else you’d usually call us about
EMMA will securely record your request and pass it straight to our skilled clinical and administrative team, who will review it and get back to you with the right outcome.
👥 Our reception team is still here for you.
EMMA doesn’t replace our staff – she simply helps us handle every call quickly, improves access, and frees the team to help patients who need more support.
We’ll share more updates over the next week as we get ready to launch.
Thank you for working with us as we improve how you access care.

04/03/2026

The Minor Eye Conditions Service (MECS) is an NHS service delivered by accredited community optometrists. It provides assessment and treatment for patients with recently occurring minor eye problems, helping to ensure patients are seen quickly in the most appropriate setting.

https://primaryeyecare.co.uk/find-a-practice/

28/02/2026

Visit your local pharmacy for easy, convenient clinical advice and treatment for common conditions.
No appointment is usually needed, and private consultations are available.
Visit www.midandsouthessex.ics.nhs.uk/getcarequicker for more information.

27/02/2026

If you’ve been r***d or sexually assaulted and don't know where to turn, you can turn to us. SARCs provide more than just medical care – they’re here for you, when you need them. You can call 24 hours a day to make an appointment. Go to NHS.uk/SARCs to find out more, including your nearest service.

27/02/2026

Think you need urgent dental care?

Urgent dental appointments are now available via dental practices across mid and south Essex.

Find out how to get the help you need. Go to www.midandsouthessex.ics.nhs.uk/health/support/dentists/

26/02/2026

Make sure your GP and NHS services can reach you when it matters most! Updating your contact details via the NHS App couldn’t be easier—here’s how:
📲 Via the NHS App or NHS Account:
● Open the NHS App > Go to Account and settings > Manage NHS account > Contact details

● Or log in to your NHS account online and update your info under Contact details
Alternatively, you can let your GP practice know directly via an online form (if available) on your GP’s website or by speaking to the reception team.
Keeping your details up to date ensures you receive important health updates and appointment reminders.

25/02/2026

Just 1 in 6 people tell a healthcare professional after being r***d or sexual assaulted. Whenever it happened, we’re here for you and you can turn to us. SARCs offer specialist support where they’ll listen to you and care for you in a place that is safe. Search ‘NHS SARCs’ or go to NHS.uk/SARCs to find your local service.

24/02/2026

There are a range of digital tools which help you access the care you need, quicker. This includes:
● The NHS App
● The nhs.uk website
● GP practice websites
● Online consultation tools.
Visit www.midandsouthessex.ics.nhs.uk/getcarequicker for more information.

23/02/2026

There’s more than one way to reach our GP practice.

💻 Go online via our practice website or the NHS App
📞 Call and speak with the team
🏥 Visit the surgery in person

We can help you access the care you need in a way that suits you.



Learn more about quicker ways to access care: https://www.midandsouthessex.ics.nhs.uk/health/campaigns/get-the-care-you-need-quicker/

22/02/2026

22/02/2026

Being able to get the right care at the right time is vital. That’s why local health and care teams are working hard to help offer you new ways to access healthcare.
There are three main ways to access care via your GP practice: online, by phone and walk-in.
Visit www.midandsouthessex.ics.nhs.uk/getcarequicker for more information.

21/02/2026