05/11/2025
*How We're Working to See You When You Need Us*
We know it can sometimes be challenging to get an appointment when you need one, and we want to explain how we're working hard to see as many patients as possible each day.
When you contact the practice, our reception team will first check whether we can help you directly - for example, by directing you to our community pharmacies for minor ailments, booking routine appointments like blood pressure checks, or signposting you to other NHS services that might be more appropriate for your needs.
For urgent concerns, we have two senior clinicians who review all requests each day. They'll ensure that patients with clinically urgent needs are seen the same day, either by phone or face-to-face. For less urgent matters, we'll arrange a routine appointment, which may be up to two weeks away. In this case, you may not hear back from us on the same day.
We're doing everything we can to balance urgent and routine care, but like many GP practices, we're facing unprecedented demand. We appreciate your patience and understanding.
You can help by:
- Using one of our local pharmacies for minor illnesses and medication queries
- Making clear to reception when you require routine care (that is, not on the day)
*Thank you for your continued patience and trust in our practice.*
