03/11/2023
INCIDENT: THURSDAY 02 NOVEMBER 2023
Dear Patients,
A regrettable incident occurred at Apex yesterday, leading to a temporary closure as we responded to the situation. A patient acted out violently, causing significant damage to the premises and directing abusive language towards our reception team.
We want you to know that your care remains our most important responsibility despite such challenging events. Our practice is still open thanks to the diligent efforts of our team who acted swiftly with the help of local police.
It’s critically important to address that our staff do not, under any circumstances, come to work expecting to face abuse and violence.
We reiterate that our receptionists do not control the availability of appointments and should not bear the brunt of frustration resulting from that reality. The reception team is here to provide assistance in what is often a very fast-paced, high-pressure environment and they deserve respect and appreciation for their hard work.
Yesterday's behaviour has left us all very shaken and has caused fear and anguish amongst our entire team. Sadly, verbal abuse towards our team has increased in recent months hindering their ability at times to provide the quality care they strive to deliver every day. Consequently, we highlight our continued commitment to a zero-tolerance policy towards any form of abuse or violence.
That being said, we are profoundly thankful to the majority of our patients who show an understanding and supportive attitude towards our staff, particularly amidst the challenging conditions we are currently navigating.
We wish to reassure all our patients that we are committed to ensuring a safe and respectful environment for both our staff and patients. We wholeheartedly thank you for your cooperation and understanding in this matter.
Stay well and safe,
Hayley Mills
Practice Manager
