10/11/2025
Dear Customers and Patients,
We wanted to let our patients know that we’ve recently upgraded our phone system in line with NHS requirements
You may notice that things sound a little different when you call us — this is part of the update to improve call quality, accessibility, and ensure we meet the latest NHS standards.
⚠️ If you are experiencing a medical emergency, please hang up and dial 999 immediately.
For urgent medical advice when we’re closed, please contact NHS 111.
Thank you for your patience and understanding while we make these improvements — these changes will help us handle your calls more efficiently and continue providing the best care possible. 💙