Heartwood Medical Practice

10/12/2025

💊🎄Medicines Order Line - Christmas Ordering

As Christmas, New Year and multiple bank holidays are approaching, we expect Medicines Order Line to experience high demand and higher than usual call volume.

To help with the increased pressure, if your medication is due over the Christmas period (w/c 22nd and 29th December), the MOL will accept your medication request 14 days prior to the due date.

Controlled drugs will be dealt with in the normal way, whereby future dating them to the date due on the clinical system. These will not be issued any earlier. If the due date falls on a weekend of bank holiday, then they will be future dates to 2 working days prior to this.

The MOL will be close on the 25th December, 26th December and 1st of January

10/12/2025

Make sure to order your repeat prescriptions early so you have them in time for the Christmas and new year bank holiday. Read more:
https://joinedupcarederbyshire.co.uk/news/order-your-medication-in-time-for-christmas/

10/12/2025

😷 We politely ask that from today, if you are attending the surgery for an appointment and have a respiratory illness, that you wear a face mask.

Due to a rise in respiratory illnesses and winter pressures, we need to keep our colleagues and patients safe.

Masks can be found on the front desk in our reception area.

We thank you for your co-operation.

04/12/2025

Do you have an injury or illness that needs urgent care, but isn't serious or life-threatening? You will be seen faster at a Minor Injuries Unit or Urgent Treatment Centre than a busy A&E.

🩻UTCs and MIUs provide treatment for urgent but not life-threatening conditions, like minor illnesses and injuries, including burns, sprains, broken bones, or cuts. You can find more information, including live waiting times, for these centres on our website: https://www.uhdb.nhs.uk/urgent-treatment-for-minor-injuries-and-illnesses

📞NHS 111 can help online or by phone for urgent, non-emergency medical advice.

By choosing the right NHS service, this helps our A&E colleagues to focus on patients with critical, life-threatening conditions, and means that you can be seen and treated much quicker than at a busy A&E. 🏥

04/12/2025

02/12/2025

This week is Grief Awareness Week, and a chance to recognise how any type of loss can affect our wellbeing.

There’s no right or wrong way to feel — grief affects everyone differently.

If you're finding things difficult, there’s support that can help.

➡️ https://www.nhs.uk/mental-health/feelings-symptoms-behaviours/feelings-and-symptoms/grief-bereavement-loss/

02/12/2025

Any carers are welcome to attend Derbyshire Carers Clinic tomorrow at Ragsdale House, Woodville. Booking essential.

🎉 Calling All Carers! 🎉
Join us at the Carers Clinic at Ragsdale House, Woodville

📅 Wednesday 3rd December 2025
🕘 10am - 3pm
📍 Ragsdale House, 138 Burton Rd, Woodville, Swadlincote DE11 7JG

Booking essential.

Whether you're looking for support, advice, or just a friendly chat - we’re here for you 💙

👉 Reserve your slot or learn more:
Contact Laura Bryan on 01773 833 833

Let’s support those who care 💫

28/11/2025

↩️ The patient entrance to the Adult Emergency Department (A&E) at Royal Derby Hospital is moving this weekend, alongside other urgent and emergency care services at the hospital.

🏥 This will allow us to expand the space we have available to care for our emergency patients throughout winter. If you are coming to Royal Derby Hospital for any of the following departments, we have shared helpful information on our website on how to find them:

• Adult Emergency Department (A&E)
• Medical Same Day Emergency Care (mSDEC)
• Urgent Treatment Centre (also known as Blue Urgent Care)
• Discharge Assessment Unit (DAU)

🔍 All departments will be clearly signposted, but if you need support access the new locations, please talk to a member of staff.

🔗 View or download an updated Royal Derby Hospital map, and find information on how to attend all of the departments listed, on our website: https://www.uhdb.nhs.uk/latest-news/adult-emergency-department-and-other-services-moving-at-royal-derby-hospital-20264

28/11/2025

Please see update from UHDB.

↩️ The patient entrance to the Adult Emergency Department (A&E) at Royal Derby Hospital is moving this weekend, alongside other urgent and emergency care services at the hospital.

🏥 This will allow us to expand the space we have available to care for our emergency patients throughout winter. If you are coming to Royal Derby Hospital for any of the following departments, we have shared helpful information on our website on how to find them:

• Adult Emergency Department (A&E)
• Medical Same Day Emergency Care (mSDEC)
• Urgent Treatment Centre (also known as Blue Urgent Care)
• Discharge Assessment Unit (DAU)

🔍 All departments will be clearly signposted, but if you need support access the new locations, please talk to a member of staff.

🔗 View or download an updated Royal Derby Hospital map, and find information on how to attend all of the departments listed, on our website: https://www.uhdb.nhs.uk/latest-news/adult-emergency-department-and-other-services-moving-at-royal-derby-hospital-20264

26/11/2025

‼️‼️Please Note Heartwood Medical Practice is not part of the Out Of Hours Walk In Service, this service starts at 6:00pm on the 2nd floor.

Patients are unable to use our waiting room whilst waiting for the service to open, please use the side door to gain access.

26/11/2025

Swadlincote bus station car park will be closed from today until Sunday, for the Christmas lights switch on, so please leave plenty of time to find a parking space before your appointment, incase our car park is full.