Talybont Surgery

10/03/2026

We would like to remind all patients that our practice operates a Zero Tolerance Policy towards abuse, aggression, or disrespectful behaviour.
Our team works hard every day to support and care for our patients. This includes both long-standing members of staff and those who are new and currently learning their roles. Speaking to any member of our team in an unacceptable, aggressive, or disrespectful manner will not be tolerated.
Recently, there have been instances where staff have been spoken to in a way that has reduced to tears. This is completely unacceptable. Our staff come to work to help and care for patients and deserve to be treated with respect and kindness at all times.
While we understand that healthcare concerns can be sometimes stressful or frustrating, abusive or intimidating behaviour towards our team will not be tolerated. Warning letters will be issued to patients whose behaviour breaches our Zero Tolerance Policy.
We are proud of our team and are committed to ensuring they work in a safe, supportive, and respectful environment. We thank the vast majority of our patients who test our staff with the courtesy they deserve.
Thank you for your understanding and cooperation.

02/03/2026

We want your opinion!

Please let us know how you think your services are working, what is good and what needs improvement. Your responses to this survey help us and the NHS decide on our priorities for the future.

02/03/2026

📞Prescriptions Line📞
The prescriptions line has recently changed to a voicemail system. This means you do not have to wait in a queue to make your request.

We have had several patients leave a message telling us what they need, but forgetting to give us their name. This may mean we are unable to process the request, so please remember to tell us who you are!

02/03/2026

Talybont Surgery activity data for January 2026

25/02/2026

📢 Important Notice - Temporary Closure for Staff Training 📢

Please note that we will be closed today from 1.30pm for the afternoon due to PLTS (staff training)
During this time:
💊 Local pharmacies are able to help with many common health issues.
🧠 For mental health concerns, please call 111 and select option 2.
🚑 For emergencies, dial 999, visit A&E, or attend your local MIU for minor injuries.
☎️ If you have an urgent issue that cannot wait until we reopen the next day, please call 01656 523650.

Thank you for your understanding and cooperation while our team takes part in essential training to improve our service to you.
Talybont Surgery

23/02/2026

📢 Accurx is Live from 8:00am
We would like to inform our patients that Accurx is available from 8am each morning to submit medical and administrative requests.
You can access Accurx here: https://accurx.nhs.uk/patient-initiated/W98013
Accurx allows you to contact the practice online without needing to call.

Contact us about your request

18/02/2026

Talybont Surgery activity data for December 2025

16/02/2026

💻Help Us Improve Digital Services 💻
We are currently improving our digital access so we can communicate with you more easily and efficiently.
To help us with this, we kindly ask all patients to make sure we have your up-to-date mobile phone number on record.
Having the correct details means we can:
*Send appointment reminders
*Share important health updates
*Contact you quickly when needed
Please update your details by:
✔️Letting reception know
✔️Updating your information at your next appointment
✔️Via our website
Thank you for helping us improve our services and stay connected!

10/02/2026

Please take two minutes.

10/02/2026

Disclaimer: Hello from Accurx! We provide software to healthcare organizations to facilitate communication between healthcare staff and patients. We are not ...

09/02/2026

🎉 Digital access is coming! 🎉

We have been working hard behind the scenes to plan our new digital platform, Accurx. This means that from 23rd February, you will no longer need to wait in a queue at 8am each morning. Accurx will be open between 8am and 9am Monday to Friday for you to submit your request.

Once your request is submitted, it will be reviewed by a GP that day. They will then make a decision on the most appropriate action and offer:
• A face to face appointment that day
• A face to face appointment on a future date
• A telephone call
• A message with advice or to advise a simple request has been completed
• Signpost you to a more appropriate service

Admin requests will be available to submit on Accurx between 8am and 6.30pm. These will be forwarded to the relevant department who will deal with your request as soon as possible.
If you do not have internet access, do not worry. You can still call us and our reception team will add the request to Accurx on your behalf.

In the meantime, we are still continuing to offer appointments in our usual way and our website has many digital forms that can be submitted for various requests such as nurse appointments, sick papers and registrations.

From 23rd February, just visit www.talybontsurgery.co.uk to submit your request. Watch the video below to see easy Accurx is to use!👀

https://www.youtube.com/watch?v=4EDwg-feeUI&list=PLBLdP2JZWj0MoMDiAO-krEu2bSPFP1SWh

Disclaimer: Hello from Accurx! We provide software to healthcare organizations to facilitate communication between healthcare staff and patients. We are not ...

04/02/2026

Being told you may have cancer and need an urgent hospital referral to find out one way or the other is one of the most anxious and worrying times in anyone’s life.

Now a suite of five videos has been created which offer information and support and empower people to make positive changes for their health, while they wait for their appointment.

The first video explains the urgent referral process - and emphasises how most people referred to hospital this way do not end up with a cancer diagnosis.

The other videos discuss managing anxiety and ways to improve overall health and wellbeing, including physical activity, nutrition and dealing with harmful habits.

View the videos via this YouTube playlist: https://www.youtube.com/playlist?list=PLZCo7SZSH_W4PMnWHQqLCUeAtcvvjjLP3

The project has been led by Dr Gemma Eccles, Swansea Bays’ Primary Care Cancer Clinical Lead, supported by Jo Horton, Consultant Therapist and Lead for Cancer Therapies.

The videos are believed to be the first offering health optimisation advice for people who have been referred to hospital on an urgent suspected cancer pathway.

Today is World Cancer Day, and the clinicians behind the videos have talked about why they’ve made them.

Gemma explained: “The vast majority of patients referred into hospital on urgent suspected cancer pathways will not be diagnosed with cancer.

“But understandably patients can feel quite anxious and helpless at this time as they are worried that they may have cancer.

“We wanted to empower them to be able to make positive changes for their health and use their waiting time to get as fit as possible prior to being seen. We also wanted to offer advice on managing the anxious feelings and worry that waiting for an urgent appointment can bring.

“Even if they thankfully do not get a cancer diagnosis, this time is still a great opportunity for people to think about their lifestyle and make changes if there are things they can do to improve their health.”

Jo added: “Urgent suspected cancer appointments can often be given at short notice. We wanted to make videos to prepare people for what to expect so that they are better able to get ready for their appointment.

“We hope that watching the videos will offer some reassurance to patients who are waiting to be seen, as well as giving some simple tips for improving their health and managing the worry that can come with having an urgent referral.”

The videos, which have now been endorsed by the National Cancer Team at NHS Wales Performance and Improvement, can be found on the Swansea Bay UHB website via the ‘Waiting Well’ section, and are also available - in English and in Welsh – via the YouTube playlist already mentioned earlier: https://www.youtube.com/playlist?list=PLZCo7SZSH_W4PMnWHQqLCUeAtcvvjjLP3