16/11/2025
Swindon Bats is very proud of Bats member Sam Willder for standing up and raising awareness of his experience with a local Taxi firm recently.
And we are very pleased to share that Swindon Borough Council has agreed to work with us on making real meaningful changes to how Disabled people access Taxis in the future.
Our Chairperson Becky Harrison, her support worker Bron Edwards , Sam and Bryony had a really productive meeting on Friday with Swindon Borough Council and Heidi Alexander for Swindon South, the minister for transport and MP for Swindon South.
Sam is now waiting for an outcome from Swindon Borough Council on the taxi driver's licence, however, after listening to Sam's story they seemed incredibly empathetic to his experience and although we don't know the outcome yet (The driver has currently been deactivated from Veezu, but currently still holds his licence) I suspect it will be a positive one for Sam and other Guide dog users! They were simply appalled by the treatment that Bryony and Sam endured from the taxi driver in question.
Becky, Sam and Bryony got a Veezu taxi to the meeting on Friday together and we are very pleased to report a much nicer and better experience!
Bats will now be working directly with Swindon Borough Council on a new form that will be available on their website to alert Swindon's taxi licencing department to any potential access refusals and also any potential disability discrimination issues with regards to taxis in the future.
We will also be working with them on a website page with more information about what you should expect from your taxi journey as a disabled passenger.
Sam was fantastic in the meeting and has been so brave to share his story.
Big thank you's to Heidi, the borough council and the BBC for all listening to Sam's lived experience as a visually impaired person and guide dog user but most importantly as a human being who was treated without compassion or care throughout this incident.
❤️🦮🚕
Sam and his guide dog Bryony were treated appallingly while travelling in a taxi in September.
Sworn at by a driver who didn’t want to take a guide dog into the vehicle, Sam was then dropped off in the middle of the road, in an unfamiliar location, in the dark.
Taxis and mini cabs must take guide dogs. It’s not just callous not to – it’s the law.
Thanks to Sam’s courage and resilience in reporting the issue, an investigation is ongoing by the licencing authority (Swindon Borough Council) and the driver no longer driving for Veezu (the mini cab operator), who have since apologised for the terrible treatment Sam endured.
I arranged for Sam to meet with senior representatives of Swindon Borough Council’s Licencing department and I’m really pleased to hear that the council will now be working with Swindon Bats on an ongoing basis and will be initiating improvements to the reporting system, as well as educating drivers on their legal obligations.
Thank you Sam. And lovely to meet Bryony too!