25/10/2025
🌟 CQC Quality Statement - WELL-LED 🌟
At Wiltshire Support at Home, we are proud to demonstrate excellence in leadership across all levels of our service. The “Well-led” key question focuses on how leadership, management, and governance assure the delivery of high-quality, person-centred care.
We meet and strive to exceed expectations in the following 8 areas:
✅ Leadership Capacity and Capability- Our service is led by experienced and passionate individuals who bring a diverse range of skills. They lead with integrity, openness, and a deep commitment to continuous improvement.
✅ Culture- We foster a positive, inclusive culture where staff and customers feel safe, respected, and empowered to speak up. Feedback is actively encouraged and acted upon.
✅ Vision and Strategy- Our leadership team has a clear vision for the service, aligned with person-centred values and regulatory standards. Strategic goals are communicated effectively and reviewed regularly.
✅ Governance and Assurance-We have robust systems in place to monitor performance, manage risks, and ensure compliance with regulations. This includes regular audits, supervision, and transparent reporting.
✅ Engagement and Involvement-Staff, customers, and stakeholders are actively involved in shaping the service. We value their input and use it to drive improvements.
✅ Learning, Improvement and Innovation-We promote a learning culture, encouraging staff to develop professionally and contribute ideas. Lessons learned from incidents or feedback are used to enhance our service.
✅ Workforce Management-Our workforce is well-supported through training, supervision, and recognition. Leaders ensure staff feel valued and have the tools they need to succeed.
✅ Partnership Working-We work collaboratively with health and social care partners to ensure seamless, high-quality care for our customers.
