Our aim is to provide outstanding domiciliary care to each of our customers. To achieve our aim we believe that our starting point is to recognise that:
1. Our customers are entitled to expect us to fit our services to their needs; we are never entitled to expect our customers to fit their needs to our services.
2. It is our duty to do all we can to help our customers remain independent and living in their homes for as long as they wish.
3. Upholding the dignity, supporting the independence and promoting the safety of each of our customers are paramount.
4. Without our customers our services would not be required.
5. We are only as good as the services provided to our customers by our care and support workers. For that reason, we have a right to be very selective in the people we choose to provide those services.
6. The people who provide our services to our customers are the most important people in our company. Our Services
We provide a full range of domiciliary care services for adults. We work you and your loved ones to design your personal home care plan. This can range from a 30 minute care and support visit through to 24 hour live-in support. Our services include: companionship, personal care, sitting services, overnight support, live-in care, domestic help, meal preparation and shopping. If there is something that is not listed that does not mean that we cannot provide that service. We take a very positive approach to the services that our customers may need. It’s a very simple approach: you tell us what you need and then we find out a way to meet that need.
