Grosvenor and St James Medical Practice

04/12/2025

Please let neighbours and friends know about the Boil Notice for water - especially if they are not online or digitally able and live in areas affected by the water supply issue

⚠️ We have issued a precautionary boil notice to our customers in Tunbridge Wells and surrounding areas, who have experienced low pressure or no water since 29 November.

When water returns to customers taps and from 12:00 midday today, and until further notice, we are asking all customers in Tunbridge Wells who have experienced low pressure or no water since 29 November to boil water before being consumed.

Why is this happening?

We have seen a return of the water quality issues at our Pembury Water Treatment Works which we previously thought we had overcome.

We understand many customers have been without water for a number of days, causing issues with basic public health functions such as flushing the toilet or showering.

We have therefore taken the decision to pump water from our treatment works into the network, which can be used for flushing toilets or showering, but crucially cannot be used for drinking without boiling first until we let you know otherwise.

What you need to do

✅ You can use tap water for showering, bathingand flushing toilets.

❌ Do not drink water straight from the tap. Boil water and let it cool before using it for drinking, cooking, food preparation, washing dishes or brushing teeth.

For more information, visit our website: https://orlo.uk/QpHGX

Bottled Water Stations Open until 10pm tonight (Wednesday) at:

📍 Tunbridge Wells Sports Centre, TN4 9TX
📍 RCP Parking, TN2 5TP
📍 Odeon Cinema, Knights Way, TN2 3UW

If you are unable to travel

Our customer care team and Water Direct are continuing to deliver bottled water to more than 2,000 of our most vulnerable customers who are already registered on our Priority Services Register.

We are continuing to respond to reactive delivery requests/new PSR sign ups for this service as soon as possible.

You can sign up for our PSR by visiting https://orlo.uk/vBCvS or calling 0333 000 0365.
We are so sorry for the continued disruption. We are doing everything we can to resolve the quality issues so we can lift this notice as soon as possible.
For updates and our interactive map, visit: https://orlo.uk/lri3Q

[Image description: photo of person lifting lid from boiling pan of water.]

03/12/2025

Good morning all. Unfortunately you will know as Tunbridge Wells residents that the water saga continues. We have no running water so no patient toilets or handwashing facilities. We have received bottled water now from SE Water (thanks to Mike Martin MP and the Kent and Medway ICB for making this happen).
There are some portaloos in the town centre which have been supplied by the Borough Council.

We would also like to ensure as many people as possible are aware of the below from SE Water:

BOIL NOTICE After recharging our network in Tunbridge Wells and the surrounding areas slowly, we have seen a recurrence of the water quality issues that caused the initial shutdown of our water treatment works in Pembury. Because of this, we are currently unable to produce drinking water from the Pembury treatment works that meets the strict regulatory standards required for consumption. We understand many customers have been without water for a number of days, causing issues with basic public health functions such as flushing the toilet or showering. We have therefore taken the decision to pump water from our treatment works into the network, which can be used for flushing toilets or showering, but crucially cannot be used for drinking without boiling first. From 12:00, midday on 3 December, until further notice, we are asking all customers in the Tunbridge Wells area who have experienced low pressure or no water since 29 November to boil water before being consumed.

01/12/2025

Good morning. We are open and hoping to remain open today - dependent upon water supply returning. We will not have patient toilets open however.
If you have a face to face appointment and would prefer a phone call instead please contact us on 01892 544777 or if you would prefer to reschedule your appointment.

19/11/2025

Flu vaccines - we still have these available for patients over 65, pregnant women and also patients between 18 and 65 with specific health conditions (please call and check if you are unsure). We can also provide 2-3 year olds with nasal flu. Contact us on 01892 544777 if you would like a vaccine appointment.

14/11/2025

Do you know anyone who would benefit from Digital Support? Whether it is getting online, using a tablet or the NHS app there are Digital Hubs being run across Kent where you can access assistance. There is one on Monday 17th November in Southborough in their new library and ones in Tonbridge and Tunbridge Wells in December. These are run by Digital Kent.

A list of all the latest events in your area

13/11/2025

It's important to book your midwife appointment As Soon As you're Pregnant - and to see a midwife as early as possible to get the antenatal (pregnancy) care and information you need to have a healthy pregnancy. We have Michaela and Emma based at our Practice who will oversee your care once they know you are pregnant.
You can refer yourself via www.mtw.nhs.uk or if you can't refer yourself online then contact 01892 638158 or 01892 644488.

03/11/2025

We were able to return a valuable item back to its owner today after another patient very kindly handed it in. So pleased it’s back where it belongs!

30/10/2025

We have contacted our patients with important news about our practice site locations. More information about this can be found on our website - along with FAQs and a patient survey. Please do have your say if you are registered with us!

We’re consolidating our services into one location to enhance care quality and efficiency, with the move planned for Autumn 2026.

29/10/2025

If you need the emergency contraceptive pill, you can now get it free from pharmacies across England — without needing an appointment with your GP or at a sexual health clinic.

Pharmacists can provide advice and support. Find your nearest participating pharmacy: https://www.nhs.uk/service-search/sexual-health-services/find-emergency-contraception/

22/10/2025

UPDATE
We have been advised by SGN that the gas replacement works along Upper Grosvenor Road will now continue into next week so that there will not be any vehicle access to the practice end of the road until the end of October. We will update this when we know more.

21/10/2025

Your pharmacist can provide treatment or some prescription medicine, if needed, for seven common conditions - without you seeing a GP.

Think pharmacy first and get seen by your local community pharmacy team.

10/10/2025

Tomorrow (Saturday 11th October) sees our second large vaccination clinic in the Royal Victoria Place to provide our eligible patients with their flu vaccines. This will take place in the “pop-up” unit opposite Sports Direct (1st floor, not far from Marks and Spencer).
Running from 09:15 to 13:30, patients who have booked are asked to come along at their appointment time, have their coats off and arms ready.
We also offer the opportunity to have your blood pressure checked.
Our clinicians are looking forward to helping prevent our patients become seriously ill with influenza and our receptionists will meet patients and sign them in. See you there tomorrow!