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Integrated Neurological Services

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Integrated Neurological Services

Living well with a neurological condition: Lifelong rehabilitation & therapy in Richmond and Hounslow

INS has been working for over 30 years in Hounslow and Richmond to support adults living with neurological conditions, and their carers, to access long-term, professional and peer support in the community, helping them to manage symptoms, increase independence and live well with their condition. Our team of professional therapists (physiotherapy, occupational therapy and speech and language therapy), trained counsellors, therapy assistants, activity co-ordinators and volunteers) work in different locations, as well as online, to give our service users the skills, strategies and support to manage their condition and help them stay connected with their social and community networks. We can provide the affordable, ongoing neurological care and rehabilitation, which is not available on the NHS, to help people improve their condition or prevent it from deteriorating. Our multidisciplinary team provides holistic therapy, social and emotional support tailored to people’s individual rehabilitation needs and goals. Neurological conditions can be life-changing if they cause long-term disability and affect people’s ability to live independently. At INS, we assess the whole person before providing services and support to help with physical, cognitive and communication issues and improve people’s independence, confidence and social participation. We offer support for as long as needed, often over many years. Help and advice is also available for family carers, many of whom have health issues of their own.

06/03/2026

As a local charity supporting adults with neurological conditions and their unpaid carers, we see every day the difference carers make, and the challenges they face.

Because of this, we're proud to pledge our support for London Borough of Richmond upon Thames new Adult & Young Unpaid Carers’ Charter, which sets out clear commitments to valuing and supporting unpaid carers across the borough of Richmond.

We’re pledging our support to carers, to help ensure that every carer is respected, recognised, and supported to live well and thrive.

Read more about the Carers' Charter and pledge your support to carers in Richmond here: https://www.richmond.gov.uk/carerscharter

You can find out more about the support we offer for people who are caring for someone with a neurological condition on our website: https://www.ins.org.uk/support-for-carers

04/03/2026

We were delighted to host carers of people with Parkinson's and PSP living in Hounslow and Richmond at the Parkinson's Carers Event yesterdat, with talks and advice regarding the support available for Parkinson's carers in the local area, and a lively panel discussion.

Thank you to the professionals and organisations who helped deliver yesterday's session:

Parkinson's UK London Local Area Advisors and Richmond and Hounslow East Parkinson's Support Group
Richmond Carers Centre
London Borough of Hounslow Carers Advisors
The Hounslow and Richmond Parkinson's nurses
Princess Alice Hospice Community Outreach Team

18/02/2026

Carers of anyone living with a neurological condition in Richmond are invited for a workshop with Richmond and Wandsworth Adult Social Care Services, outlining key information about engaging with social services and your rights as a carer. Discussions and questions are welcomed.

The session will cover:
- How to engage with social services
- What to expect with a carers assessment
- What social services can offer to unpaid carers
- Carers of people who are self-funding
- The Care Act and Carers Rights

Details
🗓️ Wednesday 25th March
🕙️ 10:30am - 12pm
📍 INS, 82 Hampton Road, Twickenham, TW2 5QS

This event is free to attend but places are limited. Email Penny at PCooke@ins.org.uk to register.

16/02/2026

If you're aged 40-74, book in for a free NHS Health Check to spot early warning signs of strokes and other common health problems ❤️

Learn more and book your free check ⬇️
https://orlo.uk/4NlI3

12/02/2026

"INS has changed my life... Every time I’ve had a meeting with whoever at INS, I just feel full refreshed and hope for the future."

James featured in our latest newsletter, where he wrote about how the INS team have been supporting him through counselling, occupational therapy, and more.

He also wrote about the work he's been doing around using the train with INS Occupational Therapist Claire, who leads our Travel with Confidence project, aimed at supporting people with neuro disabilities to access public transport. The project is generously supported by the Motability Foundation

You can read James' story and more in our winter newsletter: https://www.ins.org.uk/news

10/02/2026

Upcoming event at INS: Richmond and Hounslow Parkinson's Carers Event
Join Parkinson's UK, Integrated Neurological Services and Hounslow and Richmond carers services for a free information event for carers and family members of people with Parkinson’s or PSP to find out more about Parkinson's and the support services available to support you.

Your loved one is also welcome to attend. A free sandwich lunch will be provided.

Details:
🗓️ Tuesday 3rd March
🕔️ 1pm - 3pm
📍 Integrated Neurological Services, 82 Hampton Road, Twickenham, TW2 5QS

Please note that this event is free to attend but places are limited. Registration is required. Book your place today: https://localsupport.parkinsons.org.uk/activity/richmond-and-hounslow-carers-event-0

If you have any questions or would like to find out more, please contact Sarah at southlondon@parkinsons.org.uk or 07786 668 782.

04/02/2026

We're delighted to share our latest newsletter with you, with details of everything our INS community has been up to over the past few months, alongside service updates and information about upcoming events and activities. Head over to https://www.ins.org.uk/news/ins-newsletter-winter25 to read it today.

23/12/2025

Season's Greetings from the INS team!

It has been a productive year at INS, as we welcomed new staff members, introduced new projects, and continued to develop our services.

Our offices are now closed for the festive period, and will re-open at 9am on Monday 5th January.
We would like to say thank you to all the individuals and organisations who have supported us in 2025, and we look forward to being back for another busy year in 2026.

For details of support available over the holiday period, you can download Ruils - Independent Living Christmas Resources list here: https://bit.ly/4jb1Uec

Visit https://bit.ly/4pSxjF9 for information about warm spaces and activities in Hounslow.

The local Adult Social Care teams are available over the holiday period to provide information, support, and guidance.

Richmond Social Services: 020 8891 7971

Hounslow Social Services: 020 8583 3100

22/12/2025

We are pleased to share our newly published Annual Report and Accounts, with details of our impact and achievements in 2024/25, as well as our updated strategic aims for the upcoming years.

This year's cover photo features INS physiotherapist Caroline leading our popular satellite neuro-exercise session at Barnes Green Centre, photographed by Richmond Foundation

You can find out more and download our Annual Report on our website: https://www.ins.org.uk/our-impact

08/12/2025

With just under 24 hours left until our Big Give Christmas Challenge ends, we want to say a huge thank you for helping to beat our £20k goal!

We are so touched by the support of everyone who has shared and donated to our Christmas Campaign, doubling their impact. Thanks to you, we will be able to reach more people in 2027 who need professional, community based rehabilitation and support, including speech and language therapy and communication groups.

We would also like to thank our anonymous pledger and champion funder, whose match funding doubled donations.

Visit our campaign page to donate to our campain page before it closes at 12pm tomorrow, although donations made to our page will no longer be doubled: https://donate.biggive.org/campaign/a05WS000005BGtLYAW

03/12/2025

It's only day 2 of our Big Give , and with 5 days to go we are already so close to our goal of £20k!

Thank you to everyone who has so kindly donated and had their impact DOUBLED so far. Every donation, no matter the size has a positive impact, helping local people with a neurological condition in Hounslow and Richmond to access professional speech and language therapy in the community.

There is still lots of time to have your donation doubled and help us reach our goal, so please donate and share our campaign with your friends and family if you can: https://donate.biggive.org/campaign/a05WS000005BGtLYAW

02/12/2025

It's , and our Big Give Christmas Campaign is off to a fantastic start!

To mark the week and celebrate our Speech and Language Therapy service, which we are raising much-needed funds for, we have created a short video.

Head over to https://donate.biggive.org/campaign/a05WS000005BGtLYAW before midday on Tuesday 9th December to have your donations to our campaign doubled, and help transform more lives through speech and language therapy 🌟

One donation, double the impact.

Address

82 Hampton Road
Twickenham
TW25QS

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+442087554000

Website

http://ins.org.uk/

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