08/12/2025
📣 Reminder: We’ve Changed the Way You Book Appointments!
We’re now using Total Triage for all GP appointment requests.
✅ Every request is reviewed by a clinician first
✅ Faster access to the right care
✅ Reduced waiting times
📱 How to Submit a Request in the NHS App:
Log in to the NHS App.
Select Services at the bottom of the page.
Tap Contact your GP about a health problem.
You’ll see a message saying the service is provided by Accurx – press Continue.
Confirm your details.
Confirm that none of your symptoms are an emergency.
Enter as much information as possible about your symptoms.
Re-confirm your details.
Select whether you’d like a telephone call or text message about the appointment.
Choose to verify the form (optional).
Enter if there is someone specific you’d like to speak to.
Submit the request.
✅ You’ll receive a confirmation message once it’s sent.
🌐 How to Submit a Request on Our Website:
Go to www.balancestreetpractice.nhs.uk.
Click Appointments in the menu.
Select Submit a new request.
Choose I have a health problem or the section most appropriate for your needs.
Confirm that none of your symptoms are an emergency.
Enter as much information as possible about your symptoms.
Re-confirm your details.
Select whether you’d like a telephone call or text message about the appointment.
Choose to verify the form (optional).
Enter if there is someone specific you’d like to speak to.
Submit the request.
✅ You’ll receive a confirmation message once it’s sent.
💡 If you have trouble using the NHS App or the website, speak to a member of our team – we’re happy to help!
