Wadhurst Medical Group - incorporating Wadhurst & Ticehurst Surgeries

22/10/2025

We wish to share some exciting news about a significant change to our appointment system that will improve the way our surgery delivers care to all our patients.

From Thursday 30th October we will move away from a “first come, first served” approach to an online Total Triage model, based on clinical need and urgency. This means that all appointment requests will be assessed by a GP led triage team before any appointments are booked, ensuring that everyone receives the right care, at the right time, from the right person.

For more information, please visit: https://www.wadhurstmedicalgroup.co.uk/new-appointment-system/

20/10/2025

From wobbly steps, to first words, to the first day at school, Best Start in Life is here to help families at every stage. Explore resources and support at Best Start In Life.

17/10/2025

15/10/2025

UPDATE 17.10.25 @ 17:31
We're pleased to report that power has been restored at Ticehurst Surgery, so clinics will be running as normal on Tuesday 21st October.

TICEHURST SURGERY CLOSURE THURSDAY 16th OCTOBER
We suffered a power failure at Ticehurst Surgery this afternoon at around 14:30. An electrician attended around 18:30, but was unable to restore power, so we are now waiting for UK Power Networks to attend the surgery tomorrow.

This does unfortunately mean that tomorrow’s clinics have been moved to Wadhurst. Our reception team has attempted to make contact with every patient booked into the clinics. If they have been unable to speak to you and you have an appointment at Ticehurst tomorrow, please come to Belmont Surgery at the same time.

We apologise for any inconvenience caused and will let patients know once power has been restored.

02/10/2025

Along with all participating surgeries in the area, Belmont and Ticehurst surgeries will be closed on Thursday 2nd October 2025 from 12:30-18:30 to allow practice staff to take part in Protected Learning Time (PLT) training. We will open again as usual at 8:00 on Friday 3rd October 2025.

If you have a medical matter that cannot wait until we reopen, please phone South Downs Health and Care on 01323 402710. Callers to this number will be triaged and signposted to the most relevant service, so please do not phone NHS 111 or attend Accident and Emergency.

Thank you for your support.

29/09/2025

UPDATE RE: IT OUTAGE 29.09.25

We are happy to report that the NHS Sussex IT network is fully operational again.

We'd like to thank our patients for their understanding this morning and we apologise for any inconvenience caused.

29/09/2025

We are experiencing a Sussex and Kent wide NHS network issue this morning, which is affecting both our computer and phone system. We are in close dialogue with our IT provider, who currently can not provide us with an update on when the issue will be fixed.

In the meantime, our ability to provide services safely is greatly reduced, as we are unable to access patients clinical record.

Our clinical staff will see as many patients as they feel can be seen safely, however in many cases, it will not be possible for appointments to go ahead.

As soon as the situation is rectified services will re-start.

For emergencies, please dial 999. For other urgent clinical advice, please dial 111.

Thank you

05/09/2025

To help us understand how we are doing and where we might improve our services please complete our survey before the 12th September.

https://www.surveymonkey.com/r/37HCHTZ

18/08/2025

BOOK YOUR FLU JAB WITH US!

The 2025/26 flu vaccination programme is fast approaching. From 1st October 2025, we will be vaccinating the following groups of patients:

- 65 year olds and over
- 18-64 year olds in a clinical risk group
- Long-stay residential care home residents
- Carers in receipt of carer’s allowance or who are the main carer of an elderly or disabled person
- Close contacts of immunocompromised individuals
- Frontline workers in a social care setting without an employer led occupational health scheme

In September, we will also be vaccinating pregnant women, children aged 2 or 3 years on 31 August 2025 and children from 6 months to 17 years in a clinical risk group.

Self-book SMS messages will start being sent out this week. Appointments can also be booked by phoning 01892 783888 or visiting either Belmont or Ticehurst Surgery. Phoning in the afternoon is advised.

When you choose to get your flu jab at our surgery instead of a pharmacy, the income we receive helps to maintain and grow the practice, enabling us to improve and develop the services we offer.

Thank you in advance for supporting your local surgery!

Find out about the flu vaccine for adults, including who should have it, how to get it and side effects.

18/08/2025

We have received communication from Maidstone and Tunbridge Wells hospitals that HbA1c (blood sugar) testing has been paused for two weeks due to technical difficulties. We apologise for any inconvenience this may cause to patients with blood tests already booked.

As HbA1c is often taken alongside other blood tests, those patients with appointments already booked may be asked to come back for a second appointment once Maidstone and Tunbridge Wells hospitals confirm they are able to process HbA1c tests again.

For diabetic patients, this may mean that when you attend for your annual review, the Practice Nurse will not have your HbA1c results to discuss with you. Please rest assured that once we receive confirmation that we can start doing these bloods tests again, your results will be reviewed and if required, a follow up appointment will be booked with an appropriate clinician.