The leading provider of community equipment services. Keeping people independent.
02/12/2025
What a week at the NCAS Conference!
We’ve had an incredibly positive and inspiring few days filled with meaningful conversations, new connections, and genuine appreciation for the work we do.
One of the most heartwarming moments came when several delegates stopped by just to thank us for the excellent service we provide. Hearing their gratitude reminded us exactly why our work matters.
And of course—we can’t forget the moment when our teddy found its way to the most appreciative delegate of the week. The reaction absolutely stole our hearts and added a special touch to an already uplifting conference.
We’re leaving NCAS feeling energized, inspired, and grateful for the opportunity to be part of such an impactful event. Looking forward to building on the ideas and partnerships sparked this week!
21/11/2025
📰NEWS: Medequip & wHoo Cares
Medequip is working with wHoo Cares to improve access to community equipment services on the Hoo Peninsula. The partnership includes planned preventative maintenance in remote areas and the introduction of a new equipment return point in Allhallows. A future phase will see wHoo Cares team members train as Trusted Assessors to speed up equipment provision.
Do you have community equipment in your home that was supplied by NRS Healthcare before 1 August 2025?
Please contact Medequip, who is now the provider of the Kent Community Equipment Service, to arrange for a visit to have your equipment serviced or repaired to make sure it stays safe and in good working order.
Not sure if you have NRS Healthcare equipment? Look for the NRS logo on your equipment.
Medequip can also collect any equipment you no longer need.
Find out more at kent.gov.uk’s Who to contact about your equipment page.
Kent County Council
Do you have community equipment in your home that was supplied by NRS Healthcare before 1 August 2025?
Please contact Medequip, who is now the provider of the Kent Community Equipment Service, to arrange for a visit to have your equipment serviced or repaired to make sure it stays safe and in good working order.
Medequip maximises equipment life by donating redundant stock to overseas charities like PhysioNet and Belief in Action, delivering essential aid to Ukraine and Romania
Medequip details its comprehensive strategy for reusing community equipment, ensuring sustainability, reducing waste, and saving over £100m via partnerships and amnesty bins
Medequip joined local partners to support community wellbeing - offering advice, equipment checks, and highlighting how collaboration makes a real difference to local health and wellbeing
Medequip’s Braintree team received a personal thank you from Rt Hon Richard Holden MP after supporting his annual Older People’s Fair in Basildon. The event allowed local residents to learn about community support, pensions, and Medequip’s essential equipment services
Our Managing Director reflects on how we balance national funding challenges with local impact. He explores inconsistencies in NHS Continuing Care Funding, the realities of contract negotiations, and why focusing on local detail - not big money headlines - delivers better value and outcomes for communities
This marks Suffolk’s fourth year supporting the Royal British Legion’s Poppy Appeal, and it’s fantastic to see how the introductions made across our regions have led to such strong involvement nationwide.
Here’s our team in action as we wrap up the first week at Morrisons Ipswich. A huge thank you to everyone who has dedicated their time to support this important cause — your efforts truly make a difference.
23/10/2025
Unwanted equipment to help people live independent lives can now be dropped off at the Household Waste and Recycling Centre,
We have teamed up with Medequip Community Equipment Service to set up the scheme which means unwanted equipment can be dropped at the site off Whessoe Road.
Medequip provides the community equipment loan service across Darlington and County Durham, supporting people to live safely and independently at home. The service delivers, installs, maintains, and collects essential equipment to improve quality of life and wellbeing.
As part of the new recycling scheme, equipment, such as walking frames, walking sticks; crutches, toilet frames and bath aids, can be dropped off in special bins at the Household Waste Recycling Centre.
The items are then collected by Medequip and thoroughly cleaned, assessed, safety tested and either repaired and reused or stripped down for recycling.
This initiative supports Medequip’s ongoing commitment to making it easier for people to return equipment they no longer need. It not only saves money by reducing the need to purchase new equipment but also helps to lower the carbon footprint associated with manufacturing new items.
Address
Unit 2 Summit Centre, Skyport Drive, Harmondsworth West Drayton UB70LJ
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Contact The Practice
Send a message to Medequip Community Equipment Service:
Medequip is one of the longest serving providers of contracted out ‘Community Equipment Services’, having been awarded the contract for the London Borough of Hillingdon in early 1993.
Medequip is unique in specialising solely in the area of community equipment. This includes the processes of procurement, storage, delivery, installation, technical demonstration, repair, and maintenance, collection, cleaning and recycling homecare medical equipment. Over time we have extended our one stop shop to include on line retail and assessment, continence products, ceiling track hoists, wheelchairs, sensory loss equipment, telecare and minor adaptations and are well placed to deal with the cost and activity pressures that our customers currently face through understanding, innovation and implementation.
We have unparalleled experience in working with multi-disciplinary teams from the nursing and therapy professions, including the Health Service, Social Services, charities and other organisations.
Medequip runs over 40 contracts operating out of 19 specially adapted depots across the country, covering a population of more than 14.5million people.
Our head office, based close to Heathrow Airport, houses central functions such as Finance, HR, Quality, Fleet and Procurement, as well as operations support for several contracts operated from this site. The company has grown to employ over 600 people, with a fleet of more than 300 vehicles, occupying over 180,000 square feet of warehouse & office space and stocking around 75,000 items covering 1,000 different product lines. During 2015 Medequip made over half a million house calls and travelled over 2.5 million miles in the process. Medequip’s audited accounts for 2015 show a turnover of £128m.
The benefits of a Medequip managed operation include a more efficient delivery of all services with very high user and prescriber satisfaction. The ability to order equipment ‘on-line’ frees up the services’ most valuable resource – prescribers – to carry out their work un-distracted by logistical issues. In excess of 99% of our activities are carried out within the required timescales.
For those key items that are identified as essential, such as hoists and pressure care equipment, Medequip provide an out of working hours Emergency Call Out Service. We fully understand the needs of the commissioners, prescribers, carers and clients who use this range of equipment, and consequently have developed a national service that is accessed by one number giving true 24 hour, 7 day a week cover 365 days a year. We do not use a menu style telephone system but professional operators who are able to assist with your requests.
At Medequip we strive to assist our commissioning teams with improving and achieving their business targets. Medequip employees are dedicated not only improve the quality of daily living for our service users by the delivery and installation of equipment but where appropriate are trained to carry out Trusted Assessor duties.
In a number of contracts we have seen the establishment of supported self-assessment and the development and extension of the trusted assessor role. These functions are increasingly proving suitable and productive for commissioners to outsource to Medequip.
We operate a mobile assessment and response system through the ‘Handy van Service’ all these experiences leave us confident in our ability to deliver a much greater use of assistive technology.
