TSA - The Voice Of Technology Enabled Care

17/11/2025

🎉 30 Years of TSA – Celebrating Three Decades of Leadership, Growth and Impact 🎉

We’re delighted to celebrate a major milestone this year — the 30th anniversary of the TEC Services Association (TSA)! This isn’t just three decades of history; it’s three decades of progress, raising standards, and transforming lives through Technology Enabled Care (TEC).

Watch our video celebrating 30 years of TSA - https://youtu.be/YKKkd2pvYjY

From our beginnings in 1995 as a small association of community alarm providers, TSA has grown into Europe’s largest TEC network. Through our assurance partner, TEC Quality, we are recognised nationally as the Standards Body for the sector, an influential voice in Government, and an international partner shaping how technology empowers people across the globe.

Over the years, TSA has:
✅ Rebranded and evolved our mission — adopting the name TSA in 2015 with the strapline “The Voice of Technology Enabled Care”.
✅ Taken a leading role in the UK’s analogue-to-digital telephony transition for TEC since 2017.
✅ Expanded nationally and internationally, collaborating with Government, the NHS, Local Authorities, and international partners.
✅ Grown our annual conference into a major global TEC event, attracting thousands of attendees.

As we celebrate our past, we’re equally excited for the future. Our 30th year is a recommitment to innovation, partnership, and impact.

Discover more about TSA’s journey, achievements, and vision for the future on our special anniversary page - https://www.tsa-voice.org.uk/about-tsa/tsa/30-years-of-tsa/

Thank you to everyone who’s been part of the TSA community, whether you’ve been with us for years or are just getting involved, we can’t wait to continue this journey together.

30 Years of TSA – Celebrating Three Decades of Leadership, Growth and Impact We are delighted that this year, the TEC Services Association (TSA) marks its 30th anniversary — a

14/11/2025

✨ Membership Round Up ✨

It’s been a brilliant few weeks across the TSA community, filled with connection, collaboration, and inspiring conversations. Here’s a look at what’s been happening...

📢 Stratford-upon-Avon – Medequip Community Equipment Service Best Practice & Innovation Forum

“A fantastic opportunity to see our TSA members and make new connections. It was fantastic to see the collaboration happening between 'competitors' and the willingness to achieve interoperability for the benefit of the sector. ” - Gemma Oliver, Membership Executive

🏡 Leeds – Northern Housing Consortium Summit

"It was amazing to see so many colleagues from housing associations across the region, and the day was filled with rich discussion, new connections, and genuinely inspiring conversations. A particular highlight was the session led by Noel Sharpe, featuring insightful contributions from Warren Heppolette, Shantelle Million-Lawson, and Debra Edwards. Their discussion on the digitisation of schemes was both timely and important—especially with fewer than 20% of schemes currently prepared for the analogue-to-digital switchover scheduled for January 2027." - Henry Lockett, Membership and Workforce Engagement Officer

🤝Newcastle – Digitally Enabled Lives: Building Connected Communities and Collaborative Futures

"Our final regional event of the year in our new home The Catalyst in Newcastle was, in my opinion our strongest one yet. The whole day was a shining example of how to build the future of TEC by bringing together Health, Housing and Social Care, underpinned always by the need to include, welcome and celebrate people with lived experience on every step of the journey. Lauren Matthewson from Access your Life was the highlight of a fantastic day, and I am so looking forward to 2026 and watching the sector evolve with a new drive and passion. " - Charlotte Downing, Membership Engagement Manager

💚 What our members say:

“We thoroughly enjoyed attending your Digitally Enabled Lives event at The Catalyst. It was extremely well run, packed with interesting exhibitors and very informative speakers. We look forward to joining your next event!” – Locaite

06/11/2025

ITEC 2026: The TEC Evolution – Connecting Communities and Enriching Lives
🚨Exhibition Sold Out & Early Bird Tickets Selling Fast! 🚨

📅 16 & 17 March 2026
📍 The ICC, Birmingham

This year’s conference will explore how community hubs and neighbourhood-based models are reshaping service delivery. Discover how TEC can enrich lives, strengthen local systems, and empower professionals to deliver care that truly meets people’s needs.

We are thrilled that Paralympic icon, campaigner, and parliamentarian Baroness Tanni Grey-Thompson will be returning as our Conference Plenary Chair.

Why attend ITEC 2026?

- Gain practical insights into the latest TEC innovations
- Learn from visionary leaders and real-world case studies
- Network with 60+ pioneering organisations and sector professionals
- Participate in interactive workshops designed to translate ideas into action
- Celebrate sector achievements at the Gala Dinner & ITEC Awards

✨ Early bird tickets are available now! Don't miss out book your ITEC 2026 tickets now - https://ow.ly/IEZe50X93Yj

Chiptech UK | Access Healthcare, Local Government and Technology Enabled Care | Alcove Technology | Aico

06/11/2025

Yesterday our COO, Shantelle Million-Lawson was invited by Policy Connect to attend the Disability Technology Parliamentary Breakfast Reception hosted by Steve Darling MP on behalf of The Royal Society and Policy Connect.

The event brought together people with lived experience policymakers, researchers, and industry leaders to explore how technology can better serve people with disabilities, ensuring inclusion and accessibility are at the heart of digital innovation.

Key Takeaways from the Day:

Data for Insight: National statistics bodies should shift toward collecting data on functional challenges and limitations rather than solely focusing on disability identity. This would provide a richer, more accurate understanding of people’s lived experiences and support more informed policymaking.

Smartphones as Assistive Tech: Governments should recognise smartphones as vital assistive technologies that empower independence and participation.

Co-Design Matters: Disabled people must be meaningfully involved in designing and developing digital products and services from the outset.

Mind the Social Impact: Service providers should carefully consider the social impact when replacing analogue services with digital alternatives.

Equip for the Future: Governments should ensure disabled people and carers of all ages have the skills and resources to effectively use current and future digital assistive technologies.

In the afternoon she also had the opportunity to drop in to 'Mind the Gap: Tackling Digital Exclusion board game' co-hosted by Steve Darling MP and the Centre for Care, and led by Professor Kate Hamblin from the The University of Sheffield the game brought to life peoples experiences of digital exclusion prompting rich discussion on inclusion, accessibility, and innovation.

05/11/2025

TSA’s assurance partner, TEC Quality, is delighted to share that iONLINEsp has successfully completed their QSF certification journey, recognising excellence and high standards in the sector.

The TEC Quality Standards Framework (QSF) transforms compliance into credibility, raising the bar for safety, trust, and performance across the TEC ecosystem.

Sarah Krumböck, Project Manager at iONLINE Connected Networks, shared:

“We are absolutely ecstatic about the news!
Thank you for the time and effort you and the TEC Quality team have invested in guiding us through this journey. It’s been such a valuable experience from start to finish.”

If you’re considering your own QSF journey, the TEC Quality team offers personalised 1:1 sessions to help you get started.
Get in touch to book a session:
📩 helen.loveday@tecquality.org.uk
📩 chris.pugh@tecquality.org.uk

03/11/2025

🚨 1 Week to Go! Don’t miss out on our next event
Digitally Enabled Lives: Building Connected Communities and Collaborative Futures

📍 The Catalyst, Newcastle upon Tyne
📅 Tuesday 11 November 2025

Join us for a one-day event exploring how technology-enabled care (TEC) is transforming the way we live, age, and stay connected.

Delivered in partnership with the North East Health, Housing and Care Programme (Association of Directors of Adult Social Services (ADASS) North East, Northern Housing Consortium, and North East and North Cumbria NHS) and proudly supported by Legrand Care, this event brings together leaders, partners, and innovators to:

✅ Explore how digital solutions improve wellbeing and strengthen neighbourhoods
✅ Hear keynote speeches and panel discussions on the future of TEC
✅ Network with colleagues across health, housing, and care
✅ Discover local innovations already making a real difference

At the heart of the day is a powerful ambition: enabling people to live independently at home, supported by stronger partnerships and more resilient, connected communities.

Don’t miss your chance to be part of shaping the future of digitally enabled lives.

Secure your place today - https://www.eventbrite.co.uk/e/digitally-enabled-lives-tickets-1680166626609?aff=oddtdtcreator

23/10/2025

New CPD-accredited training from TEC Quality!

TSA’s assurance partner, TEC Quality, has launched their new CPD-accredited training as part of the Quality Standards Framework (QSF) helping the Technology Enabled Care (TEC) workforce build confidence, competence, and consistency. The early feedback is in and this is what the learners said:

🌟 95% said the course content was relevant to their job role
🌟 91% said it supported their understanding of the TSA Quality Standards Framework (QSF)
🌟 92% would recommend the course to other colleagues

The TEC Quality Standards Framework turns compliance into credibility, raising the bar for safety, trust, and performance across the TEC ecosystem.

If you’re thinking about starting your own QSF journey, the TEC Quality team offers personalised 1-1 sessions to help you get started:

📩 helen.loveday@tecquality.org.uk

📩 chris.pugh@tecquality.org.uk

Learn More -

TEC Quality is the independent certification arm of the TEC Services Association

22/10/2025

🏡Transforming Workforce TEC Training with The Virtual Home 🏡

At TSA, we’re redefining how technology-enabled care (TEC) is taught and applied. The Virtual Home offers an immersive, real-world simulation where professionals can:

✅Interactive, Immersive Learning - Explore TEC in each area of the home to build awareness and understanding
✅ Structured eLearning Modules - Explorer and Expert modules with knowledge checks, assessments, and certification, can be completed in 30-40 minutes.
✅Real-World Application - Scenarios support on-the-job learning and TEC decision-making

The impact speaks for itself:

- 26+ organisations are utilising The Virtual Home
- 9,000+ users are gaining unique learning opportunities
- 95% of participants felt more confident in their awareness and prescribing of TEC

Ready to revolutionise your TEC training? Explore The Virtual Home today -

​ Revolutionise TEC Training with the Virtual Home: Where Innovation Meets Real-World Application The Virtual Home by TSA is your gateway to relevant, real-world

21/10/2025

✨ Let’s keep people In Control, In Touch, Safe and Well ✨

The campaign is all about shifting the focus of Technology Enabled Care (TEC) from devices to the real-life impact on people’s daily lives.

It’s the stories and the people that matter. We’re changing the narrative to show how TEC helps individuals live gloriously ordinary lives, independently, safely, and connected to the world around them.

Let’s work together to change the conversation and highlight how TEC enables people to thrive.

We have created a suite of free, downloadable resources, including videos, posters, social media assets, and a language guide, all designed to help you communicate the benefits of TEC effectively. These materials are available for anyone to use, adapt, and share.

Download your toolkit here: https://www.tsa-voice.org.uk/about-tsa/tsa/everydaytec/

16/10/2025

🚨 Don't miss out on signing up to our next event!
Digitally Enabled Lives: Building Connected Communities and Collaborative Futures

📍 The Catalyst, Newcastle upon Tyne
📅 Tuesday 11 November 2025

Join us for a one-day event exploring how technology-enabled care (TEC) is transforming the way we live, age, and stay connected.

Delivered in partnership with the North East Health, Housing and Care Programme (Association of Directors of Adult Social Services (ADASS) North East, Northern Housing Consortium, and North East and North Cumbria NHS) and proudly supported by Legrand Care, this event brings together leaders, partners, and innovators to:

✅ Explore how digital solutions improve wellbeing and strengthen neighbourhoods
✅ Hear keynote speeches and panel discussions on the future of TEC
✅ Network with colleagues across health, housing, and care
✅ Discover local innovations already making a real difference

At the heart of the day is a powerful ambition: enabling people to live independently at home, supported by stronger partnerships and more resilient, connected communities.

Don’t miss your chance to be part of shaping the future of digitally enabled lives.

Secure your place today - https://www.eventbrite.co.uk/e/digitally-enabled-lives-tickets-1680166626609?aff=oddtdtcreator

15/10/2025

TSA members Access Healthcare, Local Government and Technology Enabled Care have come together with Tunstall Healthcare UK, Chiptech UK, Careium, Essence Group, and Chubb Fire & Security Ltd to launch and exciting new TEC Partnerships initiative, to deliver proactive, integrated care without replacing a single alarm.

Our Chief Operating Officer, Shantelle Million-Lawson💚 will be joining the webinar to highlight this exciting development.

Together, we’re reshaping the future of social care, from reactive to proactive.

Register now to explore how Access TEC Partnerships can help local authorities to maximise the value of their existing TEC estates:

📆 Tuesday 21 October
🕚 11.00 am

Sign up here: https://ow.ly/P8ib50XaBaf

09/10/2025

🚨 Tickets for ITEC 2026: The TEC Evolution – Connecting Communities and Enriching Lives are now live! 🚨

📅 16 & 17 March 2026
📍 The ICC, Birmingham

This year’s conference will explore how community hubs and neighbourhood-based models are reshaping service delivery. Discover how TEC can enrich lives, strengthen local systems, and empower professionals to deliver care that truly meets people’s needs.

We are thrilled to announce that Paralympic icon, campaigner, and parliamentarian Baroness Tanni Grey-Thompson will be returning as our Conference Plenary Chair.

Why attend ITEC 2026?

- Gain practical insights into the latest TEC innovations
- Learn from visionary leaders and real-world case studies
- Network with 60+ pioneering organisations and sector professionals
- Participate in interactive workshops designed to translate ideas into action
- Celebrate sector achievements at the Gala Dinner & ITEC Awards

✨ Early bird tickets are available now! Book today and lock ITEC 2026 into your calendar – it’s the must-attend event of the year.
Book your ticket - https://ow.ly/IEZe50X93Yj

📢 Exhibition opportunities
Over 90% of stands are now sold! With only a few remaining, don’t miss your chance to showcase your organisation - https://itecconf.org.uk/exhibition-options-to-suit-all/

Chiptech UK | Access Healthcare, Local Government and Technology Enabled Care | Alcove Technology | Aico