17/09/2025
On Thursday 28th August we held our first ever open visit within the Practice, which was a great success.
Dr Peak led the afternoon, with 5 patients having the opportunity to see the work which goes on behind the scenes. They visited each section within the Practice, from how we deal with askmyGP requests to dealing with test results, and everything else in-between. We would like to share some quotes of interesting facts from some of the people who came along and made it such a success:-
“The Practice works so well because of the integrated system of operation, where the Admin, Medical and Pharmacy staff coordinate their activities and produce a System which delivers synergy - where the whole is greater than the sum of its parts.
Keep it up please”
“Interesting to hear about the diverse services available”
“The fact that Admin. staff can alternate between roles, making for greater flexibility in times of holidays or sick leave”
“The triage system of dealing with requests is producing first class results in managing the daily workload”
“The sheer scale of the volume of prescription requests, both repeat and acute, received in a single month e.g. 6,793 Acute and 37,100 in July. Also, the size of the patient base i.e. 18,100”
“The use of the excellent resources of the other medical and pharmacy staff allows the huge patient numbers to be managed well”
“Very interesting and enlightening and Dr Peak was the perfect host”
Misconceptions that the bigger the practice, the less personal care you would receive and become just a number. Truth is it's the complete opposite which I have experienced first-hand. More specialist disciplines available in the practice, which saves patient waits for referrals and precious GP time.
Blown away with the Ask My GP, I've used it on various occasions and instant help has been given to resolve problems the same day. It is a well-oiled machine and speaking to colleagues in the NHS, they wish their practice had a similar service. It's great in providing more flexibility for those working and is an ideal way to triage and signpost patients.
The size of the staff team, how friendly and approachable they were. Teamwork makes the Dreamwork!
Hopefully we will be able to hold another open day in the not too distant future.
