18/09/2025
๐ข Important Update - Weโre Moving to AccuRx for Online Consultations
Dear Patients,
Weโre excited to let you know that from 6th October 2025, weโll be switching our online consultation system from Engage to AccuRx.
AccuRx is a secure, NHS-approved platform already widely used across the NHS. It makes it easy for GP's and patients to communicate through simple forms and two-way messaging, just like Engage, but with even more flexibility.
๐ Whatโs Changing for You
If you already use the NHS App: Nothing changes! You can continue to submit requests and receive responses exactly as before.
If you currently use the Engage App to submit online consultations, please use:
โข The link on our practice website (pending)
or
โข The NHS App (if you have it installed).
๐ Why the Change?
AccuRx is now the only NHS-funded online consultation software available for practices in Oxfordshire. It helps us:
โข Manage queries more efficiently with structured triage forms
โข Save you time by reducing phone queues
โข Provide a smoother, NHS-integrated service
๐ Need Help Getting Started?
Join us at our drop-in support sessions during the Saturday flu clinics:
โข Saturday 11th October 2025
โข Saturday 8th November 2025
Our team will be on hand to walk you through the system, give live demonstrations, and answer any questions.
Weโll also continue our monthly Witney Library Drop-In sessions to help with:
โข Downloading/using the NHS App
โข Accessing AccuRx via our website
โข Troubleshooting online access issues
You can access more information for these at: https://windrushmedicalpractice.co.uk/news/witney-library-online-services-sept-2025/
Final Note
We know switching from Engage may feel like a big change, but donโt worry, AccuRx is safe, simple, and built to work seamlessly with the NHS App. With our drop-in support and library sessions, weโll make sure youโre confident using it in no time.
๐ An updated Privacy Notice will soon be available on our website so you can see how your data is being processed.