Cottsway

18/11/2025

Great to see Jacob and his family happy in their home and thank you West Oxfordshire District Council for working together on this 🙌

💬 “It’s going to be life changing. I don’t know how to put it into words because I just feel so grateful and overwhelmed. It’s just absolutely amazing, I couldn’t think of anything better really.”
17-year-old Jacob and his family have moved into a newly adapted affordable bungalow in West Oxfordshire, giving him the independence he’s never had before.

The wheelchair-accessible home features:
➡️ Ramp access and an automatic front door
➡️ Wider doorways and a wet room
➡️ A height-adjustable kitchen counter

🏡 This transformation was delivered in partnership with Cottsway Housing and supported by a Disabled Facilities Grant and WODC's S106 affordable housing contribution.

Find out more: https://news.westoxon.gov.uk/news/new-accessible-bungalow-transforms-independence-for-local-family

18/11/2025

With International Fraud Awareness Week under way, we’re putting the focus on tenancy fraud.
Tenancy fraud takes homes away from people who truly need them. If you suspect this is happening in one of our properties, please tell us — anonymously if you wish.
Common examples include:

• Unlawful subletting
• False applications
• Not living in the property
• Succession fraud

See something suspicious? Let us know: https://orlo.uk/sdlTw

Find out more: https://orlo.uk/fLAys

14/11/2025

Meet our Scrutiny Group - a dedicated team of tenants who work together to review our services and suggest changes they feel will make a real difference for customers like you.

Their insight has already helped shape meaningful improvements, from clearer communication to better services and customer-focused policies.

You don’t need to be part of the Scrutiny Group to have your say. You can simply share your thoughts and ideas with them whenever they’re reviewing services. Why not sign up now at: https://www.cottsway.co.uk/get-support/apply/register-an-interest-in-helping-our-scrutiny-group/

12/11/2025

Quick reminder about staff training today...

STAFF TRAINING: Our phonelines and webchat will be closed on Wednesday 12 November due to staff training. You can still contact us online, but please only call us on this day if you have an emergency.

11/11/2025

Cottsway staff have the opportunity to take part in the national two minutes' silence at 11am. Together, they'll be pausing to remember those fallen this Armistice Day

10/11/2025

STAFF TRAINING: Our phonelines and webchat will be closed on Wednesday 12 November due to staff training. You can still contact us online, but please only call us on this day if you have an emergency.

04/11/2025

Want to run a business from your Cottsway home? 🏠💼

We want to support local enterprise - wherever possible, we’ll give you permission to start or run a small business from your home address.

We just need to make sure your neighbours aren’t inconvenienced and that your business doesn’t cause any nuisance or hazards.

👉 Find out more and apply here: https://orlo.uk/A78ny

30/10/2025

📣 Calling all former Cirencester Housing customers who transferred to Cottsway!

We’re inviting you to help shape the future of your neighbourhood 🌱
💷 £8,685 remains in the Cirencester Legacy Fund - tell us how it should be spent!
💡 Share your ideas for small environmental projects or fun day trips.

Have your say on our new Community Engagement Plan before Wednesday 12 November and you could win a £25 gift card! Look out for a text or email with a survey link in the next few days. (If we don’t have your mobile number or email, we’ll give you a call instead)

Or why not join our online meeting on Tuesday 18 November?

👉 Find out more and share your ideas here: https://orlo.uk/nYx9X

28/10/2025

🏡 Involvement Week is back!

We’re supporting TPAS Involvement Week 2025 - celebrating tenant engagement, innovation and community.

📅 Starts 10th November
💻 10 free online events – from neighbourhood impact to digital tools.
👉 Register: https://orlo.uk/4cH7w

We’re also inviting residents to join our Customer Scrutiny Group - help shape our services and make a real difference here at Cottsway: https://orlo.uk/6s9SB

27/10/2025

📞 We want your feedback!
Over the next fortnight, an independent research company - Acuity - will be calling a random selection of our customers to ask for feedback on our services.

💬 Your views help us make improvements and provide a better service for everyone.
🎁 Take part and you could WIN a £50 gift card!

👉 Read more: https://orlo.uk/Ngf9F

17/10/2025

🚨 SCAM ALERT 🚨

If you get a text about 'Winter Fuel Payment' or the 'Winter Fuel Allowance', it is a scam.

Winter Fuel Payments are automatic, you do not need to do anything.

Report suspicious texts to https://stopthinkfraud.campaign.gov.uk

16/10/2025

Yesterday, two of our team members headed to Burford School to help Year 11 students get ready for life after school 🎓💼

They volunteered their time to run mock interviews, helping students practice talking about their skills, boost confidence, and get real-world interview experience.

A big thank you to everyone involved for making the day so inspiring - we wish all these young people the best of luck for the next step in their journey!