08/03/2026
Worcester Vet Physio Update: Explanation on some changes…
I’ll be sharing a few updates about some changes to how the practice is running this year — including appointment structure, working hours, and pricing.
There are some updates coming that I’ve been reflecting on for quite some time. Many of you know that I run the practice entirely on my own, and while I absolutely love the work I do and the animals I get to treat, the way I have been working simply isn’t sustainable long term.
Behind every appointment there is a large amount of work that happens outside of treatment time — including travel, administration, report writing, communication with vets and insurers, ongoing client support, and maintaining equipment. Like many small businesses, the cost of running the practice has also increased significantly; no need to mention the astronomical fuel prices!
I did not raise my prices last year, despite increasing costs, and continued investment in professional development and expansion of knowledge. For some further explanation on new pricing and structure:
One area I have reviewed particularly carefully is my LASER therapy service. My high power LASER therapy device is a huge part of the work I do and the results it provides are incredible. It was a major investment (which I am still paying off) and one I have never regretted for a second. However, the machine is now no longer under warranty and any future servicing and repairs will be extremely costly. At present I haven’t been charging enough to put money aside for maintenance of such specialised equipment. I am also currently undertaking an additional LASER therapy qualification so that I can continue to improve my service with up to date and specialist knowledge, with treatment in the comfort of your own home as an added bonus.
I have also been reflecting on the type of equine physiotherapy treatments I provide. Historically I have spent significantly longer during equine appointments than most practitioners. While this has allowed me to offer a very thorough service — something I never want to compromise on — it has also meant my hourly rate has been much lower than it should be for the time involved. With equine appointments there is also more risk of damage and wear and tear on my equipment.
With this in mind, to make things more financially sustainable whilst still keeping treatment accessible, I will be introducing a new treatment structure with different session options to choose from- see next post.
Block booking discounts and multi-animal discounts remain in place.
Travel will continue to be included within 15 miles for physiotherapy sessions, and please note it will now be 10 miles included for LASER-only sessions; lots of these shorter appointments can sometimes involve more daily travel time than treatment time!
On a personal level, in order to continue providing the same high level of care without reducing treatment quality, I need to make some adjustments and introduce some new updates around working hours and availability.
My aim with these changes is not to reduce the care your animals receive — quite the opposite. By creating a more sustainable way of working, I can continue offering high-quality physiotherapy and rehabilitation support for many years to come.
Many of you are more than just clients to me, and I truly appreciate the trust, kindness, and support you’ve shown over the years. Running this practice is incredibly rewarding, but it also relies on creating a healthy balance that allows me to continue doing this work long term — whether that’s caring for my own animals, or one day balancing family life alongside the business.
Over the next few posts I will explain:
* The updated appointment structure and pricing
* New booking and communication updates
Thank you, as always, for your continued support and understanding — it genuinely means the world. 💜
