Lime Tree Surgery

12/02/2026

All of our sites will be closed from 1pm-4pm on Thursday 12th February for staff training, if you have an urgent enquiry that can not wait until the practice reopens please call NHS 111, for life threatening emergencies please dial 999. SystmConnect is still available during this time for administrative queries and is available on the attached link. Thank you.

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11/02/2026

A very busy January showing in numbers 👇

30/01/2026

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16/01/2026

12/01/2026

Our December 2025 in numbers 👇

12/01/2026

📢 Have your say about your GP practice!

The GP Patient Survey is coming in early January! Around 3 million people will be randomly chosen to share their experiences. This is your chance to help show what’s working and what needs to improve.

Your feedback is important to help us deliver the best possible service to patients. Look out for your invitation – and make your voice heard!

Need help with the survey? Want it in a different language or format? Visit the GP Patient Survey website - https://gp-patient.co.uk/ or call the free helpline: 0800 819 9135.

18/12/2025

All of our sites will be closed from 1pm-4pm on Thursday 18th December for staff training, if you have an urgent enquiry that can not wait until the practice reopens please call 01293 698088 between the hours of 1pm-4pm only. Thank you.

17/12/2025

🎄 A big thank you to the patients and staff who made and donated the wonderful decorations for our Christmas Trees! You can see all of these amazing decorations on our trees in the waiting rooms at each practice. 🎄

09/12/2025

On Thursday afternoon we welcomed Patients to our Carers Christmas Coffee event. Lime Tree patients who are registered as Carers are invited to take a little time for themselves and get together with others. During these events we also invite Companies who offer support and services to be on hand for Patients to chat to. This all mixed with a good cup of tea and some lovely home baked cakes. We had the added luck of having a generous donation of the most delicious mince pies by our new neighbours Truffles Bakery. Thank you to all those who attended and supported the event and look forward to our next event in the Spring. If you are an unpaid Carer and are not yet registered as one, please speak to Reception at the Surgery

28/11/2025

We are currently experiencing an issue with our phone lines which is causing issues with us receiving calls, This may mean that call backs are not processed as quickly as normal, this is currently being investigated by our telecoms supplier and we will be handling phone calls as soon as we are able to. Sorry for any inconvenience this may cause and thank you for your understanding. You can still speak with our Ai agent when calling in or alternatively you can log new requests using our online consultation tool - Systm connect

13/11/2025

All of our sites will be closed from 1pm-4pm on Thursday 13th November for staff training, if you have an urgent enquiry that can not wait until the practice reopens please call 01293 698088 between the hours of 1pm-4pm only. Thank you.

07/11/2025

We’re always looking for ways to improve your experience when contacting the Practice. From Monday 10th November 2025, we’ll be trialling a new AI-assisted call answering service to help manage incoming calls more efficiently.

This technology is designed to:

Reduce wait times on the phone
Improve access to the right care
Support our reception team, who are currently managing staff shortages
During the trial, patients calling and selecting Option 1 to speak with the clinical team may be offered the opportunity to use the AI service. The system will ask a few simple questions and automatically complete a SystmConnect form based on your responses, which will be routed to the appropriate team.

Participation is initially optional, and you can still choose to speak with a member of our team if you prefer. We anticipate that if the trial goes well, this will become the default answering service for all calls to our reception team or medicines team over the coming weeks.

We appreciate your support as we explore new ways to enhance your care and improve the telephone experience for all our patients.