Wye Surgery

24/03/2026

Patient notice - Easter Bank Holidays

Wye Surgery will be closed over the Easter Bank Holidays. Please ensure that you have requested any medication in good time before the Bank Holidays, please allow three working days for collection.

Easter opening hours for community pharmacies can be found on the nhs.uk website.

Kind regards,
Wye Surgery

24/03/2026

Patient Notice - prescription exemptions

With effect from 1st April 2026, Income Support (box H) and Income Based Job Seekers Allowance (box K), will no longer be a valid reason for the Prescription Exemption Charge.

Please be aware that, if you usually select these exemptions, you will be required to pay for your prescriptions from 1st April 2026.

You may still be eligible for free prescriptions if you meet the Universal Credit criteria or qualify under another exemption category. Please note that Universal Credit does not automatically entitle you to free prescriptions and you would need to meet specific criteria. Further information can be found on the NHSBA eligibility checker.

Kind regards,
Wye Surgery

Find out if you're entitled to free NHS prescriptions using our eligibility checker.

18/03/2026

Meningitis update
The UKHSA has launched a telephone line for people with queries about the meningitis outbreak. This is a helpline for those that do not have any symptoms. Anyone that has symptoms should continue to attend A&E or call 999.
The helpline will be available between the hours of 9am and 5pm.
UKHSA helpline: 0344 255 3861
We expect to receive further communication from UKHSA and the ICB shortly and will keep you updated.

17/03/2026

17/03/2026

Meningitis Update

Emergency antibiotics are now available, from four temporary clinics, for people that do not have symptoms but visited Club Chemistry on 5th, 6th or 7th March. They are also available for people who live on the University of Kent campus in Canterbury.
No booking is required but please take your NHS number with you if you have it and a bottle of water is recommended.

Clinic details:
Senate Building, University of Kent, CT2 7NZ
Open from 9am until 8pm today

Gate Clinic, Kent and Canterbury Hospital, Ethelbert Road, Canterbury CT1 3NG
Open from 8.30am today.

Thanet Community Health Hub, Northwood Road, Broadstairs, CT10 2WA
Open from 8.30am until 8pm today (last patient at 7.30pm)

Westgate Hall, Westgate Hall Road, Canterbury, Kent, CT1 2BT
Open from 8.30am until 7.30pm today.

Who is eligible for precautionary antibiotics?
All students and staff living on campus at University of Kent
Close household contacts of cases who have been identified by UKHSA or who self-identify as having contact with a confirmed case
Club Chemistry staff
Club Chemistry attendees 5-7 March.

If you are feeling unwell and unsure or worried please call NHS 111 for advice.

If you or someone you know develops symptoms of meningitis or septicaemia, seek medical help urgently by going to the nearest Accident and Emergency department or calling 999.

What are the symptoms to look out for?
Symptoms of meningitis and septicaemia can include:
A rash that does not fade when pressed with a glass
Sudden onset of high fever
Severe and worsening headache
Stiff neck
Vomiting and diarrhoea
Joint and muscle pain
Dislike of bright lights
Very cold hands and feet
Seizures
Confusion or delirium
Extreme sleepiness or difficulty waking

Further information can be found at:
https://www.kentandmedway.icb.nhs.uk/news

https://www.gov.uk/government/news/cases-of-invasive-meningococcal-disease-confirmed-in-kent

https://www.nhs.uk/conditions/meningitis/

We will keep you updated as we receive any further information.

Thank you for your understanding.

16/03/2026

Patient notice

Our phone lines are currently inundated with calls about meningococcal.

We are aware and understand that there are concerns regarding Meningococcal. At this stage we have received the following advice:

If someone has symptoms of meningitis or septicaemia they should attend the nearest A&E or call 999. Please do not attend the surgery.

Symptoms of meningitis or septicaemia include:
A rash that does not fade when pressed with a glass
Sudden onset of high fever
Severe and worsening headache
Stiff neck
Vomiting and diarrhoea
Joint and muscle pain
Dislike of bright lights
Very cold hands and feet
Seizures
Confusion or delirium
Extreme sleepiness or difficulty waking

Anyone that has been in close contact with a confirmed case will be contacted by UKHSA and offered antibiotic prophylaxis.

If you believe that you are a close contact of someone with Meningococcal and you have not been contacted please contact UKHSA: phe.sshpu@nhs.net

If you are concerned and require further advice please contact: phe.sshpu@nhs.net

We will update you when we receive any further information.

Thank you for your understanding.

04/03/2026

We have been advised, by Kent County Council, that Oxenturn Road will be resurfaced on Monday 9th March and Tuesday 10th March.
On Monday 9th March there will be no access to Wye Surgery car park. There will be pedestrian access and we will be open as usual. If you would like your appointment converted to a telephone consultation, where this is possible, please contact the surgery on 01233 884 585 and we will arrange this for you.
On Tuesday 10th March, Oxenturn Road will be closed from the village to Orchard Drive. There will be vehicular access to the surgery from the Hinxhill side of Oxenturn Road only.
Unfortunately, this is outside of our control but we apologise for any inconvenience.
Kind regards,
Wye Surgery

26/02/2026

On a number of days throughout the year the Practice is closed for mandatory staff training and development.
We will be closed for Protected Learning Time on Tuesday 3rd March 2026 from 1pm and no doctors, dispensing or administrative staff will be available.
While the surgery is closed please call 111 if you are unable to wait until we reopen at 8am on Wednesday 4th March 2026.
Thank you.

11/02/2026

On a number of days throughout the year the Practice is closed for mandatory staff training and development.
We will be closed for Protected Learning Time on Wednesday 11th February 2026 from 1pm and no doctors, dispensing or administrative staff will be available.
While the surgery is closed please call 111 if you are unable to wait until we reopen at 8am on Thursday 12th February 2026.
Thank you.

19/01/2026

We are aware that we currently have two broken lights in the patient car park. Our electrician has ordered the new fittings and we hope to get them fixed as soon as possible. In the meantime please take extra care.
Kind regards,
Wye Surgery

19/01/2026

The surgery will be undertaking planned building works from Monday 26th January.
The works will include creating a new admin office in an upstairs void space. Once this is completed, we will be turning the existing admin space into additional clinical rooms.
The surgery will remain open while the works take place but there will be some disruption, including noise.
Our builders will ensure that safeguards are in place when working near patient areas.
We apologise for the disruption but hope you agree that the end result will be of benefit to us all.
Kind regards,
Wye Surgery

19/01/2026

We are currently experiencing IT system issues. This is a south eastern issue and not limited to Wye Surgery.

If you have an appointment today, please still attend, but bear in mind we have limited access to your notes. If you have a telephone appointment today, this will still take place but may be a little delayed. There may also be a longer call queue than normal.

Thank you for your patience and kindness to our staff.