Mendip Vale Medical Group

05/08/2025

Yesterday I met Health Minister Karin Smyth for Bristol South at St George’s Surgery in Worle (part of Mendip Vale Medical Group) to see how AI is transforming healthcare in our community.

David, the Practice Manager, spoke about how AI tools are helping cut down waiting times for patients trying to get appointments and, better, more informative and useful notes. The AI tools are speeding up everything from patient letters to handling day-to-day admin. This technology isn’t about replacing people; it’s designed to give clinicians more face-to-face time with patients. With over 9,000 appointments booked in June alone, most being same-day, the impact is undeniable. This is my GP surgery, I've absolutely noticed improvements in simple but important things like the time to get through by phone in the morning and how quickly prescriptions can be processed by the NHS app.

Using innovation and tech to make our lives better are important to me, they are transforming our lives, and we need to be as informed and in control as possible. Whether it’s empowering youth through our Weston Summer School, supporting local digital businesses, or backing smart NHS breakthroughs like this that help everyone.

St George’s is leading the way in safe, effective AI in healthcare right here. With the right investment and robust protections, this is how we ease pressure on staff, enhance patient care, and create a future-ready NHS in Weston.

14/03/2024

Tea and Tech Sessions at Langford Surgery - Book your space today!

Mendip Vale are teaming up with WERN - West of England Rural Network and Alive Activities offering free, face-to-face digital support workshops at our Langford Surgery.

Whether you have a smartphone, laptop or tablet, bring in your device and learn how to use eConsult and the NHS App. These online tools allow you to book routine appointments, order repeat prescriptions, self-care advice and more!

Tuesday 19th March, 2pm - 4pm - Limited Availability
Wednesday 20th March, 2pm - 4pm - Limited Availability
Tuesday 16th April, 2pm - 4pm - Limited Availability
Wednesday 17th April, 2pm - 4pm

To book your space, please call the surgery 01934 839820

27/02/2024

Telephone opening hours for Sea Mills Surgery and Southmead and Henbury Family Practice.

Our phone lines are open from 8am - 6:30pm, Monday to Friday . This is a polite reminder that from Friday 1st March phone lines will be closed between 1pm to 2pm to allow us to offer you a full service either side of this break.

Thank you.

22/02/2024

Do you know anyone currently on a mental health ward?

We want to hear from friends/family/carers so that we can highlight the perspective of everybody involved in the care and wellbeing of your loved one.

Complete our survey: https://smartsurvey.co.uk/s/BSRURY/

The local wards/units we're visiting are:
Lime Ward
Cherry Ward
Silver Birch Ward
Oakwood Ward
Juniper Ward
Fromeside Unit

21/02/2024

Hey there, talented artists and photographers! Sunnyside Surgery is on the lookout for your amazing creations to spruce up their waiting room.

We’re on the search for your beautiful artwork and captivating photographs of Clevedon. We welcome any art piece or photo you've created, and the selected masterpieces will be put on display on the waiting room walls.

Please find all details in the image:

20/02/2024

We are starting a bereavement support group on Monday 18th March, from 2pm to 4pm, through STAR, (share, talk and remember).

Please come along and join us in an informal setting, with hot drinks and cake/biscuits on offer.

Message for further information.

15/02/2024

ARE YOU WAITING FOR A KNEE OR HIP OPERATION?

Healthwatch North Somerset are conducting a project to look at how individuals wait for elective operations for hip and knee replacements. The aim of the project is to supply General Practices with useful recommendations on how the service could aid patients further whilst waiting for their operation.

How can you help?

If you are waiting for a knee or hip replacement and would like to give your feedback on your experience as you wait for your operation, HealthWatch North Somerset are hosting a focus group.

For more information and to join the conversation go to the Mendip Vale North Somerset website:

15th February 2024 Join HealthWatch's Research Project: What helps patients while they are waiting for operations? North Somerset HealthWatch is conducting a project to look at how individuals wait for elective operations for hip and knee replacements. North Somerset HealthWatch is conducting a proj...

14/02/2024

Monks Park Surgery Patients, please be aware that the prescriptions email address has changed. To order your repeat prescriptions or medical queries, please email bnssg.prescriptionscmp@nhs.net

Alternatively, you can order the repeat prescription through your NHS account on the NHS App or NHS website. You'll need to have an NHS login.

For more information go to the NHS Website - How to order a Repeat Prescription

Find out how to order a repeat prescription.

13/02/2024

📣Are you a healthcare professional or work with the local community?

Then join our Physical Activity Raising Awareness Workshop

📅Tues 19 March, 10am-12pm, Clevedon

1 in 4 people would be more active if recommended by a health professional 🤩

Topics covered include:
✅Physical activity benefits
✅Recommendations
✅Risks of inactivity
✅Why we are inactive
✅Activity statistics
✅Local provision to get active

To book or for more info, contact: getactive@n-somerset.gov.uk or call 01275 882 730

07/12/2023

Tell Us what you think Survey – Mendip Vale Actions

Working in collaboration with the North Somerset Patient Participation Group (PPG), during the 26th of June until the 1st of August 2023, we conducted a patient survey called Tell Us What You Think. The specifically designed survey was used to collect patient feedback across Mendip Vale in Bristol, South Gloucestershire, and North Somerset to understand how we can improve our service and how you, our patients, perceive our surgery and staff.

Out of 80,000 registered patients, 1,031 surveys were completed, equating to 1.3% of the patient population. As the largest survey conducted by Mendip Vale, we would like to thank all the patients who took the time to complete the survey and for supporting the practice. Your feedback is very important, and every comment is valued.

Mendip Vale has reviewed all the feedback and working with the PPG has produced a report on the actions we will take to improve patients’ satisfaction over the next year. The report addresses comments and concerns including patient dissatisfaction with eConsult, slow response after an eConsult submission, the need to improve communication and the increasing size of the practice. Many of the actions outlined are currently being actioned, including the introduction of a new telephone system and website, launching this month.

Read the report on the Mendip Vale website:

Tell Us what you think Survey – Mendip Vale Actions Posted on 6th December, 2023Working in collaboration with the North Somerset Patient Participation Group (PPG), during the 26th of June until the 1st of August 2023, we conducted a patient survey called Tell Us What You Think. The specifically de...