02/04/2026
In response to the announcement that we are applying to close our Copmanthorpe branch, we have put together answers to some of the most common concerns. Thank you for all the positive comments, regarding the service you have received over the years from Front Street Surgery. We do hope you will stay registered with ourselves and access our consolidated services from our Acomb branch. As you are aware we were recently inspected by the CQC as a “Good” practice, that offers OUTSTANDING patient care.
1. Will I need to register at another practice?
No, we invite all our patients who are registered at our Copmanthorpe branch to remain registered with Front Street Surgery and access our service in Acomb.
2. If I want to remain a patient of Front Street Surgery, do I need to register at the Acomb branch?
No all pts registered with us will remain registered with Front Street Surgery. You do not need to take any action.
3. There is limited parking in Acomb, where will we park?
We are looking to see if it is possible to extend our disabled car parking spaces at the Acomb branch.
Morrisons car park is close by (less than 200 yards). This is a large car park, and parking is currently free, so we feel lucky to have this facility. There is also street parking nearby.
4. What if I need a home visit?
We will still offer home visits, as we do currently. Copmanthorpe will remain in our catchment area.
5. Will there be enough appointments in Acomb for the Copmanthorpe patients too, or will there be a longer wait for an appointment?
We don’t foresee any change to our waiting times. We will have the same number of clinicians running the same number of clinics, all carried out from Acomb.
6. It is a lot easier to get an appointment in Copmanthorpe than it is in Acomb.
All our appointments are booked 2 weeks ahead, regardless of their location. We send booking links to patients who can select the GP they wish to see at a time and date of their choosing.
7. Will you have enough rooms at Acomb, for the extra clinics?
We have just created one new clinical room in the Acomb practice and we are looking into the possibility of creating further clinical rooms. We will be applying for a capital grant to support this. The Acomb landlord supports this in principle.
8. What about our prescription requests?
• We encourage all patients to download the NHS app; this is a really efficient and safe way to order repeat and acute medication. It is a very useful resource. You can set this up yourself without the need to visit the practice. We will be setting up some drop-in sessions to support patients with this.
• We also have a dedicated prescription email, which is monitored daily.
• You can register for online services and then order your repeat medication through a link on our website (you do need to come in with 2 forms of ID to set this up).
• We are liaising with Tracey at the pharmacy in Copmanthorpe with a view to having a prescription drop off point inside the chemist, which we would empty throughout the week.
9. There is no direct bus service - what if I don’t drive?
We really do hope that the majority of our patients registered at Copmanthorpe will want to stay patients of Front Street Surgery. We understand the transport is a big concern. We are in discussion with the ICB and our charitable partner; York Wheels, to see if there is the possibility to fund a pre-bookable service between Copmanthorpe and Acomb.
10. I find the Copmanthorpe surgery nicer surroundings and I like the fact it is a smaller informal branch!
We understand how you feel. However, the building needs significant improvements to bring it up to the standards required for a modern practice. We have recently redecorated our waiting area some of our clinical rooms at Acomb. We also have a new area where patients can take their blood pressure and weight.
11. Copmanthorpe is busy and there is a new housing estate, so it will get busier.
We are aware of the new housing estates being built in Copmanthorpe. Old School Medical Practice has recently extended its practice and created additional clinical rooms, with this potential increase of patients specifically in mind. We have been in touch with them, and they are aware of our application to close our branch and have contingency in place.
12. Will there be any job losses?
Thank you for asking this question, but no there will not. All our existing team will continue to work from our Acomb branch.
