14/03/2023
In studying the behaviour and performance of people and organisations at work, job satisfaction is a popular concept we organisational psychologists like to measure.
Some believe it is a global concept that should be measured broadly. Others believe it is better measured through facets such as pay, relationships, work environment, and so on.
But many of these facets are deemed extrinsics - things that are related to but do not form part of the work being done. We know from Herzberg's research as far back as 1956 that these extrinsics can be a significant cause of dissatisfaction at work. However, ensuring they are in good shape doesn't make people satisfied with their work.
In other words, foosball tables, slides that take workers to the ground floor, free coffee and haircuts, childcare, and even performance bonuses, don't counteract a sh*tty workplace and a negative culture.
That said, to merely be satisfied with work is not enough.
"Results showed that people are made dissatisfied by bad environment, the extrinsics of the job. But they are seldom made satisfied by good environment, what I called hygienes. They are made satisfied by the intrinsics of what they do." - Herzberg, The Motivation to Work (1959)
You want more from your work and so do your people.
That "more" might not necessarily cost your business money. In fact, it may only cost you the price of a smile honestly generated and offered to someone who might need it.
It might cost you the absence of fear that your people will mess things up. It might cost you some trust that those who work for you might be capable of making a decision without you around to approve it.
The biggest mistake people make in business is believing they must make all the decisions and have all the answers. And no matter whether you are a self-employed owner of a small business, a CEO of a corporate organisation or a senior or middle manager, the essence of this is the same...
People need to feel that they are part of an organisation that has some humanity, that shares their values and trusts them to make decisions.
People need more than to be merely satisfied with work. They need to feel energised and highly motivated.
They need to feel that they have a sense of autonomy, are competent and trusted in their work, and are part of something bigger than themselves.
Get this right, and your organisation may, in addition to being a great place to work, be profitable too.
Larry
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Larry G. Maguire
MSc. Org. Psych., BA (hons) Psych., M.Ps.S.I., M.A.C., R.Q.T.U
Work & Organisational Psychologist