Best Practice

29/10/2025

“Every day is a school day.” 💡
That’s how one SPARK participant summed up their experience — and it couldn’t be more true.
From front desk to back office, medical receptionists and secretaries are sharing powerful reflections on learning, teamwork, and pride in their roles.

Discover why continuous professional development (CPD) for medical receptionists and secretaries matters. Real feedback from SPARK Programme participants shows how ongoing learning supports safer, stronger healthcare teams.

14/08/2025

"Running a GP practice is no small task — but you don’t have to do it alone. Our next popular 6-week online Practice Management Programme in collaboration with Leading Healthcare Providers Skillnet is here to make it easier, smarter, and more sustainable.

📅 Starts 18th September — tag a colleague who needs to see this!"
For full details and to register, click on the link https://www.lhpskillnet.ie/courses/practice-management

28/07/2025

If you are a Medical Secretary/Receptionist working in General Practice or other Healthcare Practice, I know that you often pick up the phone before your first coffee ☕.

You juggle patients, appointments, and a million moving parts.
You hold it all together — often without much backup.

💬 But what if there was a place built just for you?
Where you could connect with others who truly understand the pressures of the role.
Where you felt recognised, supported, and part of something bigger.
That’s what’s coming.
And we can't wait to show you.
🗓️ Launch day is very soon!!
📬 Sign up now to be first to hear all the details – https://lnkd.in/e4Wf33rS

23/07/2025

Something new is coming to General Practice...

And this time, it’s just for the people who work on the frontline — the Medical Receptionists and Secretaries who keep practices running every day.
For too long, this role has carried huge responsibility, rising patient demand, and ever-growing complexity… with very little recognition or tailored support.
That’s about to change.
We can’t reveal too much just yet 🤫
But we can say this:
- It’s never been done before
- It’s been built from the ground up — with this role at the centre
- It’s about standards, peer support, and a shared sense of pride in the work
📬 Be the first to hear when it drops by clicking here!! https://lnkd.in/e4Wf33rS
Neil Mullaney Platform94 Medical Independent