12/11/2025
Investing in the Future While Delivering Today
At Hayes First Aid we’re excited to share a major step forward in our journey — the implementation of our new ERP system, a project we've been working on behind the scenes for the past few months.
This investment is all about building a smarter, faster, and more connected operations system, while continuing to deliver the high-quality service our customers and suppliers rely on.
Here’s what it means: One system will now manage,
✅ For our customers:
Faster order processing and dispatch
Improved stock visibility and availability
More accurate tracking and communication on orders
Customer self service-portal
✅ For our suppliers:
Streamlined purchasing and inventory management
Better forecasting and planning
Stronger collaboration and transparency
Supplier portal
✅ For Our Trade Customers:
As a valued trade partner, this upgrade brings you even more benefits:
Exclusive Trade Portal – Access your account, place orders, and track deliveries with ease.
Real-Time Stock Visibility – See live inventory levels to plan your purchases confidently.
Faster Order Turnaround – Improved processing means quicker dispatch and delivery.
Account Management Tools – View invoices, statements, pricing, and order history anytime.
Priority Support – Dedicated helpdesk for trade customers to resolve queries quickly.
All of this is happening while we remain fully operational — a true testament to the dedication and professionalism of our team here at Hayes First Aid. We have all embraced the change with focus and flexibility, ensuring business as usual while laying the foundation for a more efficient future.
We’re proud to be investing in technology that strengthens our service, supports our partners, and prepares us for growth ahead.
Next up: Phase 2 — New website rollout and optimization!
And now, we’re moving into Phase 2:
We’re launching a brand-new e-commerce website, fully integrated with our ERP system. This means everything — from browsing products to placing orders and tracking deliveries — will be part of one smart, connected experience.
This upgrade isn’t just about technology — it’s about making it easier for our customers and partners to do business with us, every day.
We’re incredibly proud of our team for managing this transition while keeping operations running smoothly. Their dedication and adaptability are what make this possible.
Stay tuned — the future of Hayes First Aid is just getting started.
Mark Dowling
Director Of Operations
