17/04/2022
Saturday Learning Rituals- Life Long Learners ending the week on a high by learning about different styles of communication
Key Learnings -
3 types of communication styles
Passive style-
• Staying away from confrontation
• Low self esteem
• Withdrawing from situation
• Not standing up for their rights
• Feeling of “I am not worthy”
• Tendency to swallow grievances which will later lead to a strong reaction
• Suddenly explode
• Default self talks which is negative or unsure in nature
Aggressive style-
• Puts across a point where its hurtful to other person.
• Expression is with a lot of force.
• Truth is its also a result of low esteem.
• Does not care about anybody else’s feelings.
• Abuse they have undergone, is inflicted on others
• Come with dominating approach even when its not required.
• Use humiliation and criticism in dealing with others.
• Low tolerance levels for others.
• Speak in loud, demanding and overpowering voice.
• Listening skills are poor and use “You” statements a lot. Pointing figure approach.
• Mind set is of a superiority complex.
• Approach is generally “My way of the highway”
Both above styles are not effective. They are incomplete and not the language of win win.
Assertive style-
• Clearly states their opinions.
• Stated in a manner that it is not offending anybody else.
• Respectful to other people and your own self by sharing upfront what you truly believe in.
• Born out of high self esteem.
• Take care of their physical, mental and spiritual needs.
• Takes care of others’ thoughts and feelings.
• Express using “I” statements, take full responsibility for their own actions.
• Great listening skills so easy to get others buy in.
• Feel in control of themselves.
• Speak in calm and clear tone of voice.
• Pleasure to be around with.
• Believes everybody to be equal and reflects in their behavior accordingly.
• Don’t bind themselves in any situations and hence are not emotional unnecessarily in their interactions.
• Foundation is to hold themselves responsible for their outcomes and not others.
Assertiveness Mantra
Say what you mean, mean what you say and don’t say it in mean way.
