02/11/2020
Job description
Job Title: Telemarketer
Role Overview:
The Telecaller of Safe Lab sells products over the phone to clients who are looking for products of our kind. The job is to reach out to various customers over the phone, explain to them the product & features, and deliver value to the customers.
Key Responsibilities
Responsible for making outbound calls and regular follow up on leads assigned.
Build a strong relationship/trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
Selling Products over the phone and achieve the targeted sales numbers & value, set quality parameters
Explaining the product features in detail and how to use the products.
Understand Customer requirements, encourage them to upgrade to higher products.
Address all the issues/grievances of customers and provide the right customer experience.
Capture the insights from customer interactions and share it with the internal team.
Strictly adhere to the process requirements
Skill and Competencies required:
Functional
Business Knowledge Process Knowledge
Product Knowledge
Customer Orientation
Language skills English /Hindi/
Telemarketing / Selling Skills
Basic computer skills MS Excel, Word
Behavioral
Values Integrity / Honesty / Respect
Communication Oral & Written skills / Listening
Executive Presence
Business / Telephone Etiquette
Influencing Skills
Empathy
Self-driven / Initiative
Ability to manage stress
Willingness to learn
Education and Experience:
Graduate in any stream / Awaiting final year result / Graduate with arrears can also apply
Minimum of 0 - 4 years experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain
