28/10/2025
This week is International Control Room Week. Here’s some important information to help make a 999 call…
☎️ If you have an emergency or witness an emergency, you should immediately dial 999 when safe to do so
📞 You do not need credit on your mobile to call 999, and emergency calls are free from landlines and telephone boxes
✅ Please teach your children your home address and postcode (very important) should they ever need to call 999 for an emergency at home
When you dial 999:
👉the first voice you'll hear is the 999 operator who will ask which service you require
👉tell them if you need the police, fire, ambulance or coastguard
👉they will also ask for your telephone number. If your line is cut or you are unable to continue the call, the operator can call you back
👉the controller will ask you a number of important questions, including what the address or site is of your emergency.
👉If you're unsure of the location or don't have an address, look for local landmarks that you recognise or any other way that may assist in pinpointing your location
👉the controller may ask for your exact What3Words location
👉the controller may also prompt you to try and assist
👉you should not hang up and should try to remain calm
If you need to contact these organisations but it is not an emergency, the numbers below should be used:
States of Jersey Police: +44 (0) 1534 612612
Jersey Coastguard: +44 (0) 1534 447705
States of Jersey Fire and Rescue Service: +44 (0) 1534 445906
States of Jersey Ambulance Service: +44 (0) 1534 444710
Other useful numbers:
Jersey Electricity Ltd: +44 (0) 1534 505050
Island Energy: +44 (0) 1534 755500
Jersey Water: +44 (0) 1534 707302
JSPCA: +44 (0) 7797 720331