Itel CX

Be unique. Be itel.

We are true partners who invest in our people and empower our team to co-innovate - helping clients to solve problems and seize opportunities. Our bilingual end-to-end Inbound & Outbound, Voice and Non-voice customer experience management solutions are carefully crafted to meet industry- and business-specific needs. Using technology-enabled human touch across the customer journey, itel provides essential contact center services to some of the most trusted, forward-thinking brands across a number of verticals, including Banking & Finance, Healthcare, Utilities, Telecommunications, Travel & Tourism, Retail, and more.

11/11/2025

Even when things look grim, we always have our community to remind us that tomorrow is another day and we must be grateful for life always. Our CEO linked up with itel’s longtime fren today who shared some words of encouragement for our team.

07/11/2025

💙 In the wake of Hurricane Melissa, our itel family stands united. 💪🏽 From across our locations, our teams are sending love, encouragement, and strength to our Montego Bay family. 💌🌴 Together, we’ll rebuild, recover, and rise stronger than ever. 🙏🏽💫

04/11/2025

Creole Day done the St. Lucian way! 🇱🇨💃🏾🎶
Good food, bright colors, and even brighter smiles! 😄✨

03/11/2025

Team MoBay - let’s rebuild together. If you are able to come to work, then we are ready to welcome you starting November 3rd.

01/11/2025

It’s been a difficult week for all of us who experienced Hurricane Melissa, but we are a resilient nation. We are determined to get us back on our feet as soon as possible. itel is ready to resume operations this Monday, Nov 3rd. If you are an employee of itel MBJ and are able to make your way to the site, we are ready to welcome you starting Monday - all team members from all accounts. If you cannot make it to the site, please reach out to your supervisor or a colleague as soon as you are able. We are still trying to reach all of our employees who were affected.

30/10/2025

We stand with Jamaica and all the Caribbean people affected by Hurricane Melissa.

You are all in our hearts and thoughts, and we will lend support in any way we can to help rebuild our people, workplaces and communities, stronger than ever before. Because the Caribbean people have a fierce heart and enduring spirit which can see us through any challenge or adversity. Together, we will prevail.

Stay tuned for further updates on our ongoing efforts to support Jamaicans through this difficult time. To our Jamaican team members, stay strong, stay hopeful. We are with you!

27/10/2025

We’re thinking of our Jamaica team as Hurricane Melissa passes through. Your safety is our top priority. Please follow all official guidance and stay in communication with your supervisors for further updates. 💙

24/10/2025

🌀🇯🇲 Tropical Storm Watch Alert! 🌧️
Don’t wait until it’s too late.
Here are a few quick tips to help you stay safe and prepared. 💡💪🏽

Let’s keep calm, stay informed, and look out for each other, Jamaica! 💚💛🖤

21/10/2025

✨ITEL Roles Explained✨
Ever wondered who keeps our workspace running like clockwork? 👷🏽‍♂️💪🏽 In this episode, our Facilities team member gives us a peek into what it takes to keep everything in tip-top shape! 🧰⚡️

20/10/2025

🇯🇲✨ Today we celebrate the legends who shaped our island and inspire us to be everyday heroes in our own way! 💪🏽💛 Who’s your favorite National Hero?

Happy Heroes Day! 💚🖤💛

17/10/2025

😂✉️ When the message finally comes through… we’re LOOKING for YOU! 👀💼 Join the fun and be part of the itel vibe! 🚀

15/10/2025

💥 Mission Possible: Accomplished! 💥

Our teams went all out for Customer Service Week, showing off creativity, teamwork, and unstoppable energy! 💪✨ From start to finish, the mission was clear - celebrate our people who make it all possible! 🙌💙

🚀🎉

Address

38 Coconut Drive
Montego Bay

Website

https://www.itelinternational.com/

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