– Any dispute arising between the Company and the User will be resolved on the basis of negotiation. In case the desired agreement cannot be reached, either party has the right to bring the case to the competent People's Court for settlement.
– When it cannot be resolved through negotiation or conciliation as above, the aggrieved party gathers evidences such as emails, messages, etc. The company will contact the complainant to resolve.
– If the case exceeds its authority, the Company will propose to transfer the case to the competent authorities. In this case, the Company still coordinates support to best protect the violated party. Members' personal information is committed to absolute confidentiality in accordance with the personal information protection policy. The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law. Do not use, do not transfer, provide or disclose to any third party about the member's personal information without the consent of the member. In the event that the information server is attacked by a hacker leading to the loss of member's personal data, we will be responsible for notifying the incident to the investigating authorities for timely handling and notifying the member. Absolute confidentiality of all members' online transaction information, including information on accounting invoices and digitized vouchers, The Board of Directors requires individuals when registering/purchasing to provide full personal information. related information such as: Full name, contact address, email, phone..etc... and be responsible for the legality of the above information. The Management Board is not responsible for and will not handle all complaints related to the interests of that member if it considers all the personal information of that member provided during the initial registration to be incorrect.
