18/04/2026
The revenue department's staff at Meru Teaching and Referral Hospital (MeTRH) participated in a dynamic and impactful retreat that blended professional training with engaging team building activities in a concerted effort to strengthen service delivery and enhance institutional excellence.
The retreat was graced by Finance, Economic Planning and ICT CECM CPA Monica Kathono and MeTRH CEO Dr. Bernard Murithi, who both applauded the team for their dedication, resilience, and exemplary performance. They encouraged staff to remain committed to continuous improvement both professionally and personally as a cornerstone of delivering quality healthcare services in line with H.E. Governor Mutuma M’Ethingia's vision.
Training sessions were curated to address key aspects of modern service delivery. Participants explored the customer's journey from first contact to service delivery, emphasizing the importance of seamless and patient centered interactions. Additional focus areas included compassionate communication, customer care, and public relations, all tailored to strengthen MeTRH’s image and ensure consistent, high quality service. A standout feature of this training was the use of real case studies to drive critical lessons home. They served as powerful reminders of the importance of listening to and resolving customer concerns promptly and effectively.
Complementing the training were interactive team building sessions designed to reinforce collaboration, trust, and practical application of learned concepts. These activities fostered a stronger sense of unity among staff while embedding the principles of excellent service delivery in a memorable and engaging manner.