ebo.ai

13/11/2025

Liz Ashall-Payne, Founder and CEO of ORCHA, joined us on the latest episode of the Digital Dose podcast to explain how the NHS can move beyond single-point solutions.

🎙️She shares how an ecosystem of digital tools can provide personalised support for mental health, neurodiversity, and cultural needs, all at scale, without overburdening clinicians.

🎧 Listen to the full episode: https://healthcare.ebo.ai/2025/11/13/beyond-validation-podcast-ebo-and-orcha/

11/11/2025

👏 🙌 We’re proud to be a leading healthcare partner in Teneo AI's expansion of Teneo 8 with AI Agents for Healthcare.

As Per Ottosson, CEO of Teneo.ai, commented:

“Teneo 8 brings agentic intelligence to healthcare environments where accuracy, empathy, and security must coexist, all without compromising HIPAA or data protection standards.”

This new release enables healthcare organisations to automate patient interactions securely and efficiently. 🔋Powered by the scalable functionalities in Teneo 8, the platform integrates with EBO, enabling high-throughput, low-latency AI automation across both voice and digital channels.

🔗 👇 Read the full article:

Our AI Agents for Healthcare embed security controls, ensuring...

10/11/2025

Think ChatGPT can handle patient conversations? Think again.

🎯 Richard Samuel explains why clinician expertise is irreplaceable, how generic AI dialogues can backfire, the importance of proper training, and how smart design transforms patient interactions.

See the top insights from the recent webinar with Teneo.ai 👉 https://healthcare.ebo.ai/2025/11/05/agentinc-ai-in-action-webinar-highlights/

04/11/2025

Thank you to Richard Samuel, Spencer Noble, and Dr. Gurnak Singh Dosanjh for participating in today's webinar, "What does the future look like with Agentic AI in healthcare?", hosted in collaboration with Teneo.ai.

A few key themes stood out from the discussion:

➡️ Inclusion and Representation
We must ensure AI systems are inclusive and representative of the populations we serve. Agentic AI has a tremendous opportunity to help identify and reduce biases across healthcare data, research and communication.

➡️ Access and Engagement
Agentic AI can help streamline access to care, improving both outcomes, trust and giving staff back precious time.

➡️ Safety and Trust
As Agentic AI becomes more integrated, patient education and cybersecurity are essential. Educating and empowering patients around safety will be crucial.

➡️ Operational Efficiency
As Richard noted, healthcare systems like the NHS face growing operational challenges. Agentic AI offers a way to ensure essential tasks are completed effectively, data is used intelligently, and staff are supported, not stretched.

➡️ Enabling Humans
Agentic AI isn’t about replacing people. It’s about enabling them. When adopted sensibly and appropriately, it can help create a more inclusive, efficient, and patient-centred healthcare future.

What are your thoughts? Comment below 👇

30/10/2025

And that’s a WRAP on today’s webinar! 🎉 🎉🎉 A huge thank you to all our amazing speakers and attendees 🙏 It was so insightful to hear how fintechs and banking institutions are driving efficiency while keeping human connection at the heart of everything they do.

Special thanks to:
🔵 Dr. Gege Gatt for the inspiring keynote, a powerful reminder that technology, when designed thoughtfully, can enhance human understanding rather than replace it.
🟡 David Muscat for the fantastic demo of EBO’s digital solution, seeing it in action really brought the technology to life!
🟢 Scott Lee Holloway, CCXP & Ronald Psaila for sharing APS Bank’s success story and their AI journey in elevating customer experience.
🟣 Jake Azzopardi for sharing expert insights from a PwC Malta perspective on how AI is shaping the future of banking.

Stay tuned, the full recording and key takeaways will be shared soon!

30/10/2025

HAPPENING TODAY!
There’s still time to join today’s webinar with APS Bank and PwC Malta 🚀 on humanising automation and smarter customer engagement.

✍ Last chance to register: https://content.ebo.ai/webinar-humanising-ai-in-banking

29/10/2025

Tomorrow is the DAY! 🚀 Join these 5 ⭐ fantastic leaders from EBO, APS Bank, and PwC Malta for a power-packed 1-hour session on how AI is transforming banking while keeping the human touch at the heart of customer experience.

SAVE YOUR SPOT 🎯 https://content.ebo.ai/webinar-humanising-ai-in-banking

23/10/2025

Learn from Dr. Gurnak Singh Dosanjh, NHS GP & Deputy Chief Clinical Information Officer, about how the is leveraging agentic AI to make healthcare more accessible, inclusive, and patient-centered. Hear real-world insights on creating smarter, human-focused care journeys.

🔵 🎙️ LIVE WEBINAR with Teneo.ai
🗓️ Tuesday, 04 Nov 2025 | 12pm (GMT+1) | Online
👉 Register now to join! https://healthcare.ebo.ai/events/ebo-healthcare-webinar-with-teneo-ai/

22/10/2025

Have you registered yet?
Here’s a great chance to join our exclusive fintech webinar with leaders from APS Bank , PwC Malta , and EBO.

🗓️ 30/10/25 | ⏰ 16:00 - 17:00 CET | 📍 MS Teams

🎙️ Speaker Spotlight:
Join Scott Lee Holloway, CCXP, Head of Customer Experience at APS Bank, as he shares APS’ journey of implementing EBO's AI into its customer experience.

📌 Plus, he’ll discuss the lessons learned along the way and provide valuable insights from both staff and customer feedback.

🔗Secure your spot: https://content.ebo.ai/webinar-humanising-ai-in-banking

21/10/2025

🎙️ LIVE online session exploring how Agentic AI is making healthcare simpler, smarter, and more human.

Hear from Spencer Noble ( Teneo.ai), Richard Samuel (EBO.ai), and Dr. Gurnak Singh Dosanjh (nhs.uk), as they discuss what the future of patient engagement looks like with AI leading the way.

🗓️ Tuesday, 04 November 2025 ⏰ 14:00 EET 💻 Online

👉 Save your spot today! https://teneoai.webinargeek.com/what-does-the-future-look-like-with-agentic-ai-in-healthcare?cst=ebo

16/10/2025

🎙️Speaker Spotlight:

Join Jake Azzopardi, Senior Manager, Data & AI, Digital Strategy & Transformation at PwC Malta, at our upcoming fintech webinar: "Humanising AI in Banking: Creating a Meaningful Customer Experience".

He'll explore how financial institutions can harness automation and AI to enhance efficiency, stay compliant, and still deliver a truly personal customer experience.

👆 Secure your spot now: https://content.ebo.ai/webinar-humanising-ai-in-banking

🗓️ 30/10/25 | ⏰ 12pm - 1pm CET | 📍 MS Teams

15/10/2025

We’re proud to see EBO and the Access Healthcare, Local Government and Technology Enabled Care Rio Virtual Assistant recognised as one of the AI technologies making a real difference at Midlands Partnership University NHS Foundation Trust.

📌 In its newly published AI Strategy (2025–2026), MPFT highlights how innovative tools like the Rio Virtual Assistant are helping to:

•Empower patients to view and manage their appointments
•Optimise appointment slots
•Reduce administrative burden and free up valuable staff time

🎯 MPFT is leading the way in adopting safe, scalable, and patient-centred AI. Thanks to EBO’s seamless integration with The Access Group’s Rio EPR, every patient interaction with the Rio Virtual Assistant, whether rescheduling, cancelling, or completing an assessment, is automatically reflected in the patient’s record.

💫 Download the guide to learn more about MPFT’s success story with EBO here: https://share-eu1.hsforms.com/1sEx3s6RPTemnwkX-pQpi-wfb0wr

https://htn.co.uk/2025/10/14/ai-strategy-from-midlands-partnership-university-highlights-current-benefits-and-plans-around-ai/

News, NHS trust AI strategy from Midlands Partnership University highlights current benefits and plans around AI October 14, 2025 10:05 am A short-term AI strategy for 2025 – 2026 from Midlands Partnership University NHS Foundation Trust (MPFT) has been published, as the trust looks to learn from ...