JOBS in Malawi

20/12/2025

JOB OPPORTUNITY

WOULD-BE EMPLOYER: Smile Life Insurance Company Limited

POSITION: Receptionist

WORKSTATION: Lilongwe

BACKGROUND
Smile Life Insurance Company Limited is a reputable life insurance services provider specializing in Group Life Insurance Policies. The company is committed to delivering reliable and client-focused insurance solutions.

JOB OVERVIEW
Smile Life Insurance Company Limited is seeking a warm, welcoming, and well-organized individual to fill the position of Receptionist, tenable at the Lilongwe Branch. The successful candidate will report to the Branch Manager and serve as the first point of contact for clients and visitors.

KEY RESPONSIBILITIES
● Greet visitors, direct them appropriately, and respond to general inquiries in a professional manner
● Handle incoming calls, take messages, and route communications to relevant staff
● Book, confirm, and manage client appointments
● Provide administrative support including mail handling, data entry, filing, photocopying, and office supplies management
● Verify insurance details and provide relevant information to clients where applicable
● Collect payments, issue receipts, record transactions accurately, and manage petty cash
● Perform other clerical and receptionist duties as assigned

QUALIFICATIONS AND EXPERIENCE
● Diploma in Business Administration, Business Management, Hospitality Management, or related field
● Minimum of two years’ work experience in a similar role

COMPETENCIES
● Excellent verbal and written communication skills
● Strong organisational, multitasking, and time-management abilities
● Proficiency in Microsoft Office and basic office software
● High level of professionalism, accuracy, and interpersonal skills
● Ability to work effectively in a fast-paced environment

APPLICATION PROCEDURE
Interested candidates should submit the following
● Application letter
● Curriculum Vitae
● Copies of relevant certificates

Email: careers@smilelifeinsurancemw.com

The closing date for receiving application letters is December 26, 2025

Only shortlisted candidates will be contacted.

12/12/2025

WOULD-BE EMPLOYER: First Capital Bank

POSITION: Capital City Branch Manager

WORKSTATION: Lilongwe

BACKGROUND
First Capital Bank is seeking an accomplished and visionary banking professional to lead one of its flagship branches in Lilongwe. This strategic role offers direct influence on business growth, customer experience, team performance, and market leadership.

This is more than a traditional branch management position — it is an opportunity for ambitious leaders to demonstrate commercial impact and position themselves for senior leadership within the bank.

JOB OVERVIEW
The Capital City Branch Manager will lead a high-performing team, drive market expansion, strengthen customer relationships, and ensure operational excellence, while enjoying visibility and engagement with executive leadership.

KEY RESPONSIBILITIES
● Drive branch growth through strategic market development and customer acquisition
● Strengthen customer relationships and enhance the overall customer experience
● Lead, mentor, and motivate a high-performing team with a culture of accountability and excellence
● Maintain strong operational controls, compliance, and risk management
● Champion innovation, service differentiation, and continuous improvement
● Represent the bank professionally and strengthen its influence within the community

QUALIFICATIONS AND EXPERIENCE
● Degree in Business Management or related field
● Minimum 5 years’ experience at management level within the banking sector
● Demonstrated success in managing a branch or similar business unit
● Proven leadership and experience managing large teams
● Strong commercial acumen and a track record of delivering growth and operational excellence
● Proficiency in Microsoft Office and banking systems

APPLICATION PROCEDURE
If you meet the above requirements, submit your application letter and updated CV via the link below:

🔗 Apply here: https://careers.fmbch.com

The deadline for receiving application letters is December 19, 2025

Official FMBCH Recruitment Portal. Explore current job openings, submit your application online, and stay updated on career opportunities at FMBCH. Developed by FMBCH.

07/12/2025

WOULD-BE EMPLOYER: The Anti-Corruption Bureau

POSITION: Director
WORKSTATION: Lilongwe

The Ministry of Justice and Constitutional Affairs is inviting applications from suitably qualified and experienced Malawians to fill the following post –

Post: Director
Grade: G 1
Division: Directorate
Location: Lilongwe
Contract Period: Three (3) years, renewable once, subject to satisfactory performance.

1. BACKGROUND AND CONTEXT
The Anti-Corruption Bureau (ACB) is a government agency established under section 4 of the Corrupt Practices Act (Cap.7:04) of the Laws of Malawi. The ACB is mandated to:

● Receive and investigate complaints of alleged or suspected corrupt practices
● Prosecute offences under the Corrupt Practices Act and other laws
● Investigate and report on the conduct of any public officer that is connected to a corrupt practice
● Take necessary measures for the prevention of corruption in public and private institutions; and
● Mobilise public support in the fight against corruption

A vacancy has arisen in the office of Director of the ACB.
In order for the ACB to continue to fulfill its mandate effectively and efficiently, a qualified and experienced Malawian is required to fill the position, tenable at ACB’s Head Office in Lilongwe.

The position of Director of the ACB is a very demanding position which requires a person with high integrity, independence, boldness, professionalism, strategic leadership and managerial skills.

2. SUMMARY OF THE JOB
The Director of the Anti-Corruption Bureau will be responsible for providing strategic leadership and overall management of the ACB and ensuring effective implementation of the Corrupt Practices Act.

3. KEY DUTIES AND RESPONSIBILITIES
Without derogating from the generality of paragraph 3, the Director of ACB shall be responsible for:

● Providing guidance and leadership in the implementation of core functions of the ACB
● Providing leadership in the formulation, review and implementation of ACB policies and guidelines
● Leading in the development and evaluation of strategic plans
● Managing the performance of the ACB
● Managing resources of the ACB
● Establishing and maintaining close collaborative relationships with key stakeholders of the ACB
● Leading in the recruitment, development and performance appraisal of members of staff
● Making decisions on staff discipline matters
● Preparing reports to the National Assembly
● Monitoring and reviewing resource mobilisation activities
● Coordinating audit activities; and
● Taking a lead in providing interface between the public and the ACB

4. QUALIFICATIONS AND EXPERIENCE
Applicants must possess a Master’s Degree in Law, Finance, Accounting, Auditing, or any other relevant field from a reputable education institution accredited or recognised under the National Council for Higher Education Act (Cap. 30:12), obtained subsequent to a bachelor’s degree from a reputable education institution accredited or recognized under the National Council for Higher Education Act.

They should also have a minimum of 10 years post-qualification work experience in a reputable organisation, of which at least 5 years must be in a senior management position.

Applicants with a Bachelor’s Degree in a relevant field from a reputable education institution accredited or recognised under the National Council for Higher Education Act, with at least 15 years’ post qualification work experience in a reputable organisation, of which at least 10 years are in a senior management position, will be considered.

Post-qualification work experience in a law enforcement agency will be an added advantage.

5. OTHER REQUIREMENTS

Applicants must be of high integrity and committed to the fight against corruption.

They must also be willing to be subjected to a vetting process.

The successful candidate will be required to abide by the ACB’s Strict Code of Conduct and Ethical Behaviour.

6. MODE OF APPLICATION

Interested persons should submit one copy of their application letters, including copies of relevant certificates and Curriculum Vitae with phone numbers and names of three traceable referees, to:

The Solicitor General and Secretary for Justice,
Ministry of Justice and Constitutional Affairs,
Private Bag 333,
LILONGWE 3.

E-mail: recruitment@justice.gov.mw

The closing date for receiving application letters is January 6th, 2026.

Only shortlisted applicants will be acknowledged through an invitation to attend interviews.

07/12/2025

WOULD-BE EMPLOYER: Microloan Foundation (Malawi) Limited

POSITION: Internal Controls Officer

REPORTING TO: Internal Control and Compliance Manager

BACKGROUND
Microloan Foundation (Malawi) Limited is a premier microfinance institution providing financial services and training to empower women to establish and manage sustainable businesses in their communities. The organization is committed to promoting compliance, transparency, and operational excellence across its operations.

JOB OVERVIEW
The Internal Controls Officer will be responsible for ensuring compliance with organizational policies and procedures, monitoring operational risks, and recommending improvements. The role involves conducting supervision visits, reviewing loan processes, analyzing compliance data, and supporting staff training to minimize breaches of policies and procedures.

THE ROLE
The officer will monitor and evaluate operational compliance at branch and client levels, prepare reports and recommendations for improvement, provide guidance and training to staff, and maintain supervision records. This role is critical to safeguarding the integrity and efficiency of Microloan Foundation’s operations.

KEY RESPONSIBILITIES
1. Branch Supervision and Compliance Monitoring
● Conduct periodic supervision visits to branches
● Verify branch compliance with loan cycle policies
● Sample client files to ensure completion of loan documents and proper collateral handling
● Conduct field visits to assess adherence to center methodology and verify client and business information
● Monitor customer experience and professional conduct of branch staff

2. Reporting and Recommendations
●Conduct exit interviews with Regional Managers, credit staff, and Branch Management
● Prepare inspection visit reports within three days and submit to the Internal Control and Compliance Manager
● Recommend improvements in policy implementation based on findings

3. Training and Capacity Building
●Identify training needs for credit staff and branch managers
● Test staff knowledge of policies and procedures, provide coaching, and address areas of weakness

4. Performance and Risk Monitoring
● Prepare scorecards for Client Officers, Supervisors, and Branch Managers based on compliance
● Develop a branch risk matrix to determine visit frequency and duration
● Verify and monitor the use of BCPs in portfolio management

5. Record Keeping and Policy Review
●Maintain supervision records and participate in policy and procedure reviews
● Provide recommendations for improvement during supervision visits
● Assist internal auditors and perform other tasks as assigned

QUALIFICATIONS AND EXPERIENCE
● Minimum Diploma in Banking, Business, Economics, Finance, or related field
● A university degree is an added advantage
● Minimum of two years’ experience in microfinance
● Sound knowledge of microfinance principles, practices, and banking operations

SKILLS AND COMPETENCIES
● Ability to compile and analyze accurate reports
● Excellent writing, planning, and project management skills
● Proactive and able to work with minimal supervision
● Financial reporting, analysis, and interpretation skills
● Proficiency in Microsoft Office, especially Excel
● Strong judgment, decision-making, and problem-solving skills.
● Good interpersonal, mentoring, and communication skills
● Ability to handle confidential information with discretion and meet deadlines

APPLICATION PROCEDURE
Qualified candidates should submit an updated CV and brief cover letter detailing how they meet the requirements to:

Email: recruit@mlfafrica.org

SUBJECT LINE: “Internal Control Officer Job”
The deadline for receiving application letters is Wednesday, December 10, 2025.
Only shortlisted candidates will be contacted for interviews.

30/11/2025

WOULD-BE EMPLOYER: Malawi-Liverpool–Wellcome Programme (MLW)

POSITION: Finance Assistamt

WORKSTATION: Blantyre

TYPE OF WORK: Full-Time

BACKGROUND
The Malawi–Liverpool–Wellcome Programme (MLW) is a world-class health research institution dedicated to improving health through high-quality research, capacity building, and strategic partnerships.

JOB OVERVIEW
MLW is seeking an organized Finance Assistant responsible for managing physical and digital files. The role ensures that all documents are properly stored, protected, and easily accessible while maintaining confidentiality and adhering to data protection guidelines.

The Finance Assistant will:
● Maintain, update, and organize records and files
● Digitize documents using scanners and ensure proper electronic storage
● Manage document movement, including retrieval logs and tracking outgoing files
● Implement and maintain an efficient filing system
● Safeguard confidential information and follow established policies
● Monitor inventory for files and stationery, ensuring restocking as needed
● Dispose of documents in line with MLW procedures and legal standards
● Perform any additional duties as assigned

KEY RESPONSIBILITIES
● Create or update records and file information
● Securely store paperwork in designated locations
● Digitise files using optical scanning equipment
● Handle file-access requests and maintain tracking logs
● Open new files and apply appropriate labeling
● Maintain efficient filing systems
● Ensure confidentiality and adherence to data protection policies
● Track and replenish office and filing supplies
● Discard documents according to MLW rules and relevant laws

QUALIFICATIONS AND SKILLS
EDUCATION
● Certificate in Archiving or File Management (Diploma is an added advantage)

EXPERIENCE
● At least 2 years of experience in archiving or file management

KEY COMPETENCIES
● Proven experience in file management
● Strong knowledge of filing systems
● Proficiency in MS Office and office equipment (photocopiers, scanners, etc.)
● Strong written and spoken English
● High level of confidentiality and policy adherence
● Excellent organizational skills and attention to detail

REMUNERATION AND BENEFITS
MLW offers a competitive remuneration package, including:
● Medical aid scheme
● 24-hour insurance cover
● Pension scheme
● Annual gratuity benefits
● Opportunities for further training, upgrading, and scholarships based on performance

APPLICATION PROCEDURE
Submit your application documents as one PDF file, including your CV and contact details of three traceable referees (at least two must be professional), to:

Email: vacancies@mlw.mw

Subject Line: Finance Assistant

The deadline for receiving application letters is December 5, 2025

MLW is committed to safeguarding communities, research participants, and patients. Successful candidates will undergo safeguarding checks prior to appointment and at regular intervals thereafter.

Only shortlisted candidates will be acknowledged.

30/11/2025

WOULD-BE EMPLOYER: Ufulu Finance Limited

POSITION: Head of Operations

WORKSTATION: Lilongwe

REPORTING TO: Chief Executive Officer

BACKGROUND
Ufulu Finance Limited is a locally registered micro-lending financial institution established in July 2016 under the Companies Act (1984). It is wholly Malawian-owned and focused on providing affordable habitat solutions to people across all income groups, with particular attention to the urban poor and middle-income earners.

Ufulu Finance Limited is seeking a qualified, passionate and trustworthy professional to join its management team as Head of Operations. The role involves overseeing operational systems, resources, and processes to achieve the organization’s goals.

EXPECTATIONS
● Provide overall leadership and management of the Operations Department
● Ensure effective operational planning, process optimization, and regulatory compliance
● Coordinate performance monitoring, reporting, and risk mitigation across operations
● Support customer service excellence and collaborate with other departments to drive business growth

KEY RESPONSIBILITIES
● Develop and implement operational strategies aligned with organisational goals
● Lead and manage operational teams, including recruitment, training, and performance management
● Streamline processes to enhance efficiency and customer experience
● Identify and mitigate operational risks; ensure disaster recovery and contingency planning
● Monitor and report on operational performance; ensure compliance with regulatory requirements
● Address customer complaints and support service quality improvement
● Provide timely performance reports to Executive Management and the Board
● Review and improve business processes and policies
● Direct development of short-term and long-term service delivery plans.
● Ensure succession planning and business continuity
● Oversee IT and MIS operations; ensure data protection and system integrity
● Ensure policy development, revision, and ex*****on in Operations
● Evaluate operations regularly and recommend improvements
● Monitor KPIs, KRIs, and control systems on a monthly basis
● Ensure full regulatory compliance in all operations
● Perform any other duties as assigned

QUALIFICATIONS AND EXPERIENCE
● Bachelor’s degree in Business Administration, Finance, or related field (Master’s degree is an added advantage)
● Minimum 5 years’ experience in operations management, preferably in a deposit-taking microfinance institution
● Proven leadership and management abilities
● Strong analytical, problem-solving, and communication skills

KEY PERFORMANCE INDICATORS
● Operational efficiency ratio
● Customer satisfaction ratings
● Portfolio quality metrics
● Staff productivity and retention
● Regulatory compliance

REQUIRED BEHAVIORAL SKILLS
● Analytical thinking and problem-solving
● Excellent decision-making
● Assertiveness
● Entrepreneurial mindset
● Transparency and accountability
● Integrity
● Team work
● Innovativeness
● Self-drive

TERMS OF EMPLOYMENT
The successful candidate will sign an employment contract with Ufulu Finance Limited. The position is based at the Head Office in Lilongwe. A competitive salary and comprehensive healthcare package will be offered.

APPLICATION PROCEDURE
Application letters clearly marked “Head of Operations” should be delivered in person, by mail, or by email to:

Ufulu Finance Ltd
1st Floor, Cuckoo’s Nest
Mandala Street, Near Area 3 NBS Bank
P.O. Box 3222
Lilongwe, Malawi

Phone: +265 99 448 5444 / +265 88 888 5444

Email: ufulufinance@ufulufinance.com

The deadline for receiving application letters is December 16, 2025

30/11/2025

WOULD-BE EMPLOYER: LU TEC Cs Host

POSITION: Sales Representative

WORKSTATION: Lilongwe

BACKGROUND
LU TEC Cs Host is seeking a highly motivated and results-driven Sales Representative to promote the company’s range of digital services. These include hosting services, domain registration, website design and development, server configuration, software development, and payment integration services.

JOB OVERVIEW
The Sales Representative will be responsible for identifying new business opportunities, promoting services to new and existing clients, meeting sales targets, and supporting the technical and design team where necessary.

KEY RESPONSIBILITIES
● Identify and pursue new business opportunities through prospecting and client research
● Promote the company’s services and communicate their value to potential customers
● Build and maintain strong relationships with existing clients
● Meet or exceed monthly sales targets; develop strategies to support goal achievement
● Keep up to date with industry developments, competitors, and market trends
● Collaborate with the technical team and graphic designer
● Provide updates for company social media pages

QUALIFICATIONS AND SKILLS
● Diploma in a related field
● Excellent communication and interpersonal skills
● Strong sales and negotiation abilities
● Ability to work in a fast-paced environment and meet deadlines
● Strong organizational and time-management skills
● Ability to work both independently and as part of a team
● Familiarity with the hosting industry and related services is an added advantage

APPLICATION PROCEDURE
Submit your application letter, CV, and a copy of your certificate to:

Email: admin@luteccs.com

WhatsApp: 0991513401

The deadline for receiving application letters is December 10, 2025

27/11/2025

WOULD-BE EMPLOYER: Prime Insurance Company Limited

Position: Claims Manager – Legal

WORKSTATION: Blantyre

BACKGROUND
Prime Insurance Company Limited is one of the leading insurance organizations committed to excellence, integrity, and innovation. The company provides outstanding service and builds lasting relationships with clients. The position is tenable at the Blantyre Office.

OVERRVIEW
Reporting to the Chief Operating Officer, the Claims Manager – Legal will oversee the legal aspects of claims management, ensure compliance with regulatory standards, and provide strategic guidance on complex claims. The role works closely with the Claims Manager – Non Legal and supervises internal lawyers, external counsel, and other stakeholders.

KEY RESPONSIBILITIES
● Manage and resolve legal claims across various lines of business
● Provide expert legal advice on claims strategy and litigation risk
● Liaise with external legal counsel and regulatory bodies
● Ensure compliance with relevant laws, regulations, and internal policies
● Lead investigations and prepare reports on high-value or complex claims
● Develop and implement claims management procedures and best practices
● Train and mentor junior claims staff on legal processes and documentation
● Assist with development of the company’s risk management process

QUALIFICATIONS AND EXPERIENCE
● Bachelor’s Degree in Law (LLB); admission to practice law is a must
● Minimum 5 years’ experience in legal claims management or litigation
● Strong knowledge of insurance law, civil procedure, and dispute resolution
● Excellent negotiation, communication, and analytical skills
● Proven ability to manage multiple cases and meet deadlines
● Experience working with regulatory bodies and legal counsel
● Membership of Malawi Law Society
● The role requires legal knowledge, strong leadership skills, and insurance expertise to ensure claims are settled fairly, efficiently, and legally

APPLICATION PROCEDURE
Qualified and interested individuals should submit application letters and detailed CVs with certified copies of National ID and certificates, including postal and email addresses, telephone numbers, and names of three traceable referees in sealed envelopes clearly marked:

“Vacancy: Claims Manager – Legal”

Application letters should be sent not later than 16:00 hours, December 5, 2025, to:

The Chief Executive Officer
Prime Insurance Company Limited
Chief Kilupula Building
P.O. Box 30280
Capital City
Lilongwe 3

Email: prime@primeinsurance.mw

Only shortlisted applicants will be acknowledged.

27/11/2025

WOULD-BE EMPLOYER: Habitat for Humanity Malawi

POSITION: Drivers (3 posts)

WORKSTATION: Lilongwe

BACKGROUND
Habitat for Humanity Malawi (HFHM), an affiliate of Habitat for Humanity International, is a Christian, non-profit organisation committed to improving housing conditions and promoting dignified shelter for all Malawians. Since 1986, HFHM has supported more than 133,600 people to access safe and decent housing. The organisation is implementing its 2025-30 Country Strategic Plan built on:
● Building more and better homes
● Transforming housing systems
● Inspiring action for housing through partnerships, innovation, and volunteerism

JOB OVERVIEW
HFHM is recruiting Drivers to support operations at the National Office in Lilongwe. The Drivers will provide transportation services, support administrative functions, ensure proper vehicle maintenance, and uphold safety standards.

Reports to: Human Resources & Administration Officer

MAIN RESPONSIBILITIES
● Transport staff, goods, and documents for daily office business and field visits
● Keep vehicles clean and presentable
● Deliver messages, purchase office materials, and perform other tasks assigned by administration
● Ensure proper reporting to the police and administration in cases of accidents
● Assist with light clerical duties as required
● Support allocation and maintenance of vehicles and motorcycles
● Assist in compiling monthly fleet reports

Vehicle Maintenance Management
● Inspect and document vehicle condition regularly and report faults
● Schedule and oversee vehicle repairs and servicing as needed
● Always use the vehicle alarm system when installed
● Ensure all vehicles and trailers are insured and licensed (road tax, COF, plates)
● Conduct weekly and pre-trip checks (fuel, lights, brakes, oil, water, pressure, indicators, etc.)
● Ensure vehicles have the correct tools and equipment in serviceable condition (spare wheel, spanners, jack, ropes, tarpaulins, etc.)

QUALIFICATIONS
● MSCE certificate
● Defensive Driving licence
● Mechanical experience; Mechanical Trade Test Grade III or II is an added advantage

OTHER REQUIREMENTS
● Minimum 5 years’ experience driving light to heavy goods vehicles
● Ability to identify mechanical faults
● Knowledge in fixing and replacing serviceable parts

Safeguarding Covenant
Habitat Malawi, in affiliation with HFHI, upholds safeguarding standards for all stakeholders. Any unwelcome sexual advances, comments, unnecessary demands for services, unnecessary physical contact, jokes, or gestures are strictly prohibited.

APPLICATION PROCEDURE
Application letters with a detailed CV, cover letter, and names of three traceable referees should be sent to:

The Human Resources and Administration Specialist
Habitat for Humanity Malawi
P.O. Box 1638
Lilongwe

Email: recruitment@habitat.mw

The closing date for receiving application letters is December 5, 2025

27/11/2025

WOULD-BE EMPLOYER: New Era Schools

POSITION: Secondary and Primary School Teachers

WORKSTATION : Ntcheu District

BACKGROUND
New Era Schools is a forward-thinking and modern educational institution committed to nurturing the next generation of Malawian learners. The school focuses on innovative, technology-driven, and collaborative teaching practices to prepare students for global competitiveness.

JOB OVERVIEW
New Era Schools is seeking enthusiastic, energetic, and tech-savvy educators for both secondary and primary levels. The ideal candidates should be skilled in teaching a minimum of two subjects, possess strong classroom management skills, and integrate digital resources effectively into their teaching methodologies. Candidates must be aged between 30–60 years.

KEY RESPONSIBILITIES
● Deliver learner-centred instruction in accordance with national curriculum standards
● Implement digital teaching resources and technology in lessons
● Maintain professionalism and uphold ethical standards in teaching
● Contribute to the development of modern and innovative teaching practices
● Support students’ academic growth and personal development
● Collaborate with colleagues to enhance teaching outcomes

QUALIFICATIONS AND EXPERIENCE
● Recognised teaching qualification (Diploma or Degree in Education or higher) from an accredited institution
● Valid TCM registration/license in accordance with TCM regulations
● Minimum of 5 years’ proven teaching experience in a reputable school or education institution
● Strong IT literacy and ability to integrate digital tools in teaching
● Excellent communication, problem-solving, and classroom management skills
● Alignment with the school’s values and a passion for education

APPLICATION PROCEDURE
Interested candidates should submit their CV and cover letter through the official online application form:

https://www.newerafoundationmw.com/jobs

The closing date for receiving application letters is Monday, December 1, 2025

Only shortlisted candidates will be contacted for interviews at the school campus in Ntcheu District.

27/11/2025

WOULD-BE EMPLOYER: TNM

POSITION: Customer Service Assistant (8 posts)

WORKSTATIONS: Chitipa, Jenda, Mwanza, Nsanje, KIA, Salima, Kasungu, Balaka

BACKGROUND
Applications are invited from suitably qualified candidates to fill the position of Customer Service Assistant in designated TNM shops across various locations.

JOB OVERVIEW
Reporting to the Shop Manager, the Customer Service Assistant will be responsible for providing first-level customer care support and driving sales within assigned TNM shops.

MAJOR TASKS AND RESPONSIBILITIES
● Educate and disseminate information on company products and services to walk-in customers
● Resolve customer issues and escalate outstanding matters to relevant service owners in line with SLAs and OLAs
● Drive and cross-sell shop products and services, including airtime, Mpamba, SIM cards, devices, and post-paid services
● Adhere to all TNM Shop Operational Standards, Service Standards, and TNM Policies and Procedures
● Prepare and submit daily, weekly, and monthly customer issue reports
● Initiate Mpamba Agent onboarding processes to grow Mpamba revenue
● Initiate device sales, service activations, and onboarding of broadband customers
● Participate in periodic market activation programs to boost shop sales
● Reconcile daily, weekly, and monthly financial reports and submit them to the Shop Manager and Finance

QUALIFICATIONS AND SKILLS
● Minimum of a Diploma in Business Management, Marketing, Accounting, or a related field
● Strong problem-solving and analytical skills
● Excellent oral and written communication skills
● Strong interpersonal skills
● Result–oriented with the ability to work with minimal supervision

APPLICATION PROCEDURE
Interested applicants should submit their application letters and Curriculum Vitae, indicating at least two traceable referees, to:

The Human Resources and Administration Director
Telekom Networks Malawi plc
5th Floor, Livingstone Towers
P.O. Box 3039
Blantyre

Email: vacancy@tnm.co.mw

The closing date for receiving application letters is Monday, December 1, 2025.