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Monday 08:30 - 17:30 Tuesday 08:30 - 17:30 Wednesday 08:30 - 17:30 Thursday 08:30 - 17:30 Friday 08:30 - 17:30

Financial Markets Ombudsman Service

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Financial Markets Ombudsman Service

FMOS was established through the consolidation of the Ombudsman for Financial Services and the Securities Industry Dispute Resolution Center.

FMOS offers an independent, fair and free dispute resolution service for consumers and investors. FMOS provides free and fair alternative dispute resolution services to financial consumers and investors.

08/12/2025

FMOS participated as an exhibitor in a 3-day financial literacy exhibition held from 1-3 December 2025 at the Parliament of Malaysia alongside Bank Negara Malaysia, the Securities Commission Malaysia (SC) InvestSmart SC, Agensi Kaunseling dan Pengurusan Kredit (AKPK), and Perbadanan Insurans Deposit Malaysia (PIDM). Organised by the Financial Education Network (FEN), the event aimed to provide Members of Parliament with insights into FEN’s initiatives to strengthen the financial well-being of Malaysians.

During the exhibition, FMOS showcased its mandate as an alternative dispute resolution (ADR) avenue in Malaysia. We engaged MPs and Ministers on how FMOS helps consumers resolve financial disputes fairly and shared key issues and trends in the financial market. The engagement also helped raise awareness of FMOS’s role in supporting financial consumer protection and complemented FEN’s broader financial education efforts.

02/12/2025

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alert
Always check SC’s Investor Alert List before investing.
* * * * *
Securities Commission Malaysia telah mengemas kini Senarai Peringatan Pelabur: http://www.sc.com.my/investor-alert
Sila rujuk Senarai Peringatan Pelabur SC sebelum melabur.

November 2025 Compilation (2/2) - Source: InvestSmart SC

02/12/2025

12/11/2025

FMOS will once again participate as an exhibitor at the Karnival Celik Kewangan, organised by Bank Negara Malaysia. The event will be held at Queensbay Mall, Penang, from 14 to 16 November 2025.

Visit FMOS at Booth No. S6 to learn how we provide an alternative avenue for resolving disputes in the financial and capital markets. Don’t miss our talk, “Claim Rejected by Your Financial Institution? Complain to FMOS – It’s FREE!” by our Case Manager on Saturday, 15 November 2025, at 6.00pm.

Exciting talks, activities, and interactive games designed to enhance financial literacy await you!

See you there!

03/11/2025

30/10/2025

On 28 October 2025, FMOS was once again invited to participate as an exhibitor and panel speaker in Jelajah Anti-Scam Kebangsaan, organised by Cybersecurity Malaysia at the Kompleks Cahaya, Universiti Sains Malaysia, Pulau Pinang.

The programme aims to raise public awareness about the growing threats of online financial scams. This time, it focused on Universiti Sains Malaysia students, encouraging them to stay alert and informed about financial fraud.

Representing FMOS, Puan Intan Khadiza Mohamad, Ombudsman, on the forum session “Alamak!!! Saya Dah Scam Orang” reminded all students to act quickly when they receive suspicious calls or messages that could be from scammers and not to hesitate to seek help, as there are free avenues for redress in Malaysia.

23/10/2025

Catch FMOS at InvestSmart Fest 2025 this weekend!

Organised by Securities Commission Malaysia (SC), the event will be held from 24 – 26 October 2025 at Hall 3, Mid Valley Exhibition Centre, Kuala Lumpur.

Visit our booth at no. B08 to learn more about how FMOS provides an alternative dispute resolution for financial consumers and investors in resolving monetary disputes. Don’t miss our talks titled “FMOS: Your One-Stop Dispute Resolution Avenue”, by our Senior Case Manager on Saturday, 25 October 2025 at 5.30 – 6.00 pm, and by our Ombudsman on Sunday, 26 October 2025 at 5.30 – 6.00 pm.

More exciting activities await you!

See you there!

20/10/2025

FMOS wishes everyone celebrating a joyous, peace, and prosperous Deepavali! May the festival of lights bring clarity, harmony, and hope to all!

15/10/2025

FMOS akan menyertai Bursa Marketplace Fair 2025 sebagai pempamer pada 17 – 19 Oktober 2025 bertempat di Center Court, Mayang Mall Kuala Terengganu!

Kunjungi booth kami dan ketahui dengan lebih lanjut bagaimana kami dapat membantu anda menyelesaikan pertikaian dalam pasaran kewangan dan pasaran modal. Jangan lepaskan peluang untuk mendengar taklimat kami bertajuk “FMOS: Saluran Penyelesaian Pertikaian untuk Pengguna Kewangan & Pelabur” oleh Ombudsman kami pada hari Sabtu, 18 Oktober 2025, pukul 2.00 petang.

Pelbagai aktiviti dan peluang menarik menanti anda!

Jumpa di sana!...........
FMOS will be participating as an exhibitor at the Bursa Marketplace Fair 2025 from 17 – 19 October 2025 at Center Court, Mayang Mall Kuala Terengganu!

Visit our booth to find out how we can help you resolve your disputes in the financial and capital markets. Don’t miss our talk on “FMOS: Saluran Penyelesaian Pertikaian untuk Pengguna Kewangan & Pelabur” by our Ombudsman on Saturday, 18 October 2025 at 2.00pm.

Discover more exciting insights and opportunities on the best investment options in the market.

See you there!

13/10/2025

On 11 October 2025, FMOS was invited to participate as an exhibitor and panelist speaker in Jelajah Anti-Scam Kebangsaan, organised by Cybersecurity Malaysia at the Banquet Hall, Office of the Campus Director, Kuantan Campus, International Islamic University Malaysia (IIUM).

The programme aims to raise public awareness about the growing threats of online financial scams. This time, it focused on IIUM students, encouraging them to stay alert and informed about financial fraud.

Representing FMOS, Puan Aishara, Senior Case Manager, on the forum session “Alamak!!! Saya Dah Scam Orang” reminded all students to act quickly when they receive suspicious calls or messages that could be from scammers and not to hesitate to seek help, as there are free avenues for redress in Malaysia.

The session, moderated by Ts. Ahmad Syahril Mohd, Ketua Panatia Subjek Rekabentuk dan Teknologi, Sekolah Berasrama Penuh Integrasi Kuantan, along with other panelists from Encik Wan Mohd Saifudin Wan Ibrahim, Penasihat Kewangan Agensi Kaunseling dan Pengurusan Kredit (AKPK), Pejabat Negeri Pahang, YDH Superintenden Wan Aeidil Wan Abdullah, Ketua Jabatan Siasatan Jenayah Komersil Ibu Pejabat Kontinjen Pahang, Polis Diraja Malaysia, and Encik Aliff Zakaria, Pengurus Dasar Awam, TikTok Malaysia.

13/10/2025

On 9 October 2025, FMOS took part in the FIMM Annual Convention (FIMMAC) 2025, organised by the Federation of Investment Managers Malaysia (FIMM) at The Vertical, Kuala Lumpur.

Our Chief Operating Officer, Ms Wong Su Kuin, participated as a panellist in Session 4, “Unit Trust: Safe & Sound!” She shared valuable insights on strengthening controls throughout the sales process to promote responsible selling and protect investors. She also shed light on common issues seen in FMOS cases, including mis-selling and inadequate disclosure, while underscoring the need to uphold good governance, transparency, and integrity across the industry.

10/10/2025

Smart investing starts with the basics. Understand and research the products you invest in, recognise early warnings of fraud, and appreciate the benefits of long-term, diversified investments. A smart investor makes informed decisions that align with his/her goals.

Address

Level 14, Main Block Menara Takaful Malaysia No. 4, Jalan Sultan Sulaiman
Kuala Lumpur
50000

Opening Hours

Monday	08:30 - 17:30
Tuesday	08:30 - 17:30
Wednesday	08:30 - 17:30
Thursday	08:30 - 17:30
Friday	08:30 - 17:30

Telephone

+60322722811

Website

http://www.fmos.org.my/

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Our Story

Ombudsman for Financial Services (OFS), formerly known as the Financial Mediation Bureau (FMB) is a non- profit organisation which was set up as an Alternative Dispute Resolution (ADR) body to resolve disputes between our Members who are the financial service providers (FSPs), licensed or approved by Bank Negara Malaysia (BNM) and financial consumers.

OFS is the operator of the Financial Ombudsman Scheme (FOS) approved by BNM pursuant to the Financial Services Act 2013, the Islamic Financial Services Act 2013 and the Development Financial Institutions Act 2002, and had commenced operation on 1st October 2016.

OFS provides independent, fair, efficient, effective and free dispute resolution to all financial consumers in Malaysia.

Visit ofs.org.my to know more about us!

Financial Markets Ombudsman Service

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