Financial Markets Ombudsman Service

Financial Markets Ombudsman Service FMOS was established through the consolidation of the Ombudsman for Financial Services and the Securities Industry Dispute Resolution Center.

FMOS offers an independent, fair and free dispute resolution service for consumers and investors. FMOS provides free and fair alternative dispute resolution services to financial consumers and investors.

Wishing all Muslims a joyous Hari Raya Aidilfitri. May this festive season bring blessings, happiness, and strengthen ha...
19/03/2026

Wishing all Muslims a joyous Hari Raya Aidilfitri. May this festive season bring blessings, happiness, and strengthen harmony among us..............
Selamat Hari Raya Aidilfitri Maaf Zahir dan Batin kepada semua umat Islam. Semoga cahaya Aidilfitri membawa keberkatan, kegembiraan, dan mengeratkan keharmonian sesama kita.

19/03/2026

Ready for a quick financial knowledge boost?

Watch our Rapid Fire session with the Capital Market Ombudsman this Global Money Week 2026!

From investment disputes to consumer protection – get fast facts and practical insights on how FMOS can assist you as an alternative dispute resolution body in Malaysia.

18/03/2026

Confused about insurance or takaful matters? You are not alone.

This Global Money Week, tune in to our “Ask Away” with the Insurance and Takaful Ombudsman.

Discover how complaints are handled, what consumers should know before making claims, and how FMOS supports fair resolutions.

17/03/2026

Got questions about banking disputes?

In conjunction with Global Money Week 2026, join our “Ask Away” session with the Banking Ombudsman!

Learn more about common banking complaints and the role of FMOS as an alternative dispute resolution body in Malaysia.

FMOS is pleased to support Global Money Week (GMW) from 16 – 22 March 2026!This year’s theme, “Smart Money Talks” highli...
17/03/2026

FMOS is pleased to support Global Money Week (GMW) from 16 – 22 March 2026!

This year’s theme, “Smart Money Talks” highlights the importance of having open and informed conversations about money.

Stay tuned as we share useful insights and interactive sessions to help you make smarter financial decisions.

Did you know FMOS is led by strong women? From our CEO and COO to our Ombudsmen, women are at the forefront of guiding F...
06/03/2026

Did you know FMOS is led by strong women? From our CEO and COO to our Ombudsmen, women are at the forefront of guiding FMOS in delivering fair, independent and impartial financial dispute resolution.

This International Women’s Day, we celebrate the leadership, expertise and dedication of the women who continue to uphold fairness, integrity and trust in every decision.

In the spirit of , we recognise that by giving opportunities, trust and support, we gain stronger leadership, greater resilience and a more inclusive future.
We also extend our warmest wishes to women everywhere as we celebrate their contributions, achievements and impact across all spheres of life.

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alertAlways check SC’s...
02/03/2026

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alert
Always check SC’s Investor Alert List before investing.
* * * * *
Securities Commission Malaysia telah mengemas kini Senarai Peringatan Pelabur: http://www.sc.com.my/investor-alert
Sila rujuk Senarai Peringatan Pelabur SC sebelum melabur.

February Compilation (2/2) - Source: SC

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alertAlways check SC’s...
02/03/2026

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alert
Always check SC’s Investor Alert List before investing.
* * * * *
Securities Commission Malaysia telah mengemas kini Senarai Peringatan Pelabur: http://www.sc.com.my/investor-alert
Sila rujuk Senarai Peringatan Pelabur SC sebelum melabur.

February Compilation (1/2) - Source: SC

FMOS wishes all Muslims a blessed Ramadan. May this holy month bring peace, gratitude, and endless blessings to all........
18/02/2026

FMOS wishes all Muslims a blessed Ramadan. May this holy month bring peace, gratitude, and endless blessings to all...................
FMOS mengucapkan Selamat Menunaikan Ibadah Puasa kepada seluruh umat Islam. Semoga bulan yang mulia ini membawa ketenangan, kesyukuran, dan keberkatan yang berpanjangan.

Happy Chinese New Year to everyone celebrating! May the year of the Horse bring you strength, success, and abundant pros...
16/02/2026

Happy Chinese New Year to everyone celebrating! May the year of the Horse bring you strength, success, and abundant prosperity to all.

Best wishes from all of us at FMOS.

On 11 February 2026, FMOS had the opportunity of hosting an insightful knowledge-sharing session with Luno Malaysia for ...
13/02/2026

On 11 February 2026, FMOS had the opportunity of hosting an insightful knowledge-sharing session with Luno Malaysia for FMOS staff. The session provided deeper insights into the digital asset operations, including client processes, complaint management, and operational risk considerations. This session reflects FMOS' ongoing commitment to staying informed and responsive in a rapidly evolving financial landscape.

We sincerely thank the Luno team for their valuable insights and for contributing to a meaningful and productive exchange.

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alertAlways check SC’s...
04/02/2026

Securities Commission Malaysia has updated its Investor Alert List: http://www.sc.com.my/investor-alert
Always check SC’s Investor Alert List before investing.
* * * * *
Securities Commission Malaysia telah mengemas kini Senarai Peringatan Pelabur: http://www.sc.com.my/investor-alert
Sila rujuk Senarai Peringatan Pelabur SC sebelum melabur.

January Compilation (2/2) - Source: InvestSmart SC

Address

Level 14, Main Block Menara Takaful Malaysia No. 4, Jalan Sultan Sulaiman
Kuala Lumpur
50000

Opening Hours

Monday 08:30 - 17:30
Tuesday 08:30 - 17:30
Wednesday 08:30 - 17:30
Thursday 08:30 - 17:30
Friday 08:30 - 17:30

Telephone

+60322722811

Website

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Our Story

Ombudsman for Financial Services (OFS), formerly known as the Financial Mediation Bureau (FMB) is a non- profit organisation which was set up as an Alternative Dispute Resolution (ADR) body to resolve disputes between our Members who are the financial service providers (FSPs), licensed or approved by Bank Negara Malaysia (BNM) and financial consumers.

OFS is the operator of the Financial Ombudsman Scheme (FOS) approved by BNM pursuant to the Financial Services Act 2013, the Islamic Financial Services Act 2013 and the Development Financial Institutions Act 2002, and had commenced operation on 1st October 2016.

OFS provides independent, fair, efficient, effective and free dispute resolution to all financial consumers in Malaysia.

Visit ofs.org.my to know more about us!