We will do our best to listen to you, answer any questions you may have and talk openly in a transparent manner as we share our perspectives. Since we work in a regulated industry, we can't engage in sensitive topics, or discussion(s) about products - ours or those of other companies - or medical treatment options on this page. For this reason, we want to make sure that the discussions that take place on our Timeline stay on topic and are not inappropriate. Novartis Malaysia observes the Facebook posting guidelines and Terms of Use. The content on this page is for informational use only and is about the company and its initiatives. It is important to note that this page is not intended to be a substitute for professional medical advice, diagnosis, or treatment. For the latter, please contact your doctor or healthcare professional. We encourage respectful postings but reserve the right to remove spam and content or posts that are off-topic, abusive, discriminatory, or harassing. Any content uploaded by anyone other than Novartis is the responsibility of the submitter. Furthermore, we ask that you respect other members of our community by encouraging you to:
• Not include profanity, defamatory, libelous, offensive, abusive, discriminatory or demeaning content (including images, videos and links) in your posts;
• Not include disparaging or threatening language or content, or condone or promote violence or illegal behavior in you posts;
• Keep your posts on-topic;
• Not offer health or medical advice in your posts;
• Not include any personal information such as your email address or phone number in your posts;
• Not violate another’s copyright or intellectual property;
• Not post to solicit business or share commercial information, e.g. selling of products and services, or recruit fans and followers;
• Not post material that is excessively repetitive and/or disruptive to the community or are spam;
• Not post information containing proprietary, confidential, sensitive, or non-public information;
• Follow Facebook's posting guidelines and Terms of Use. If your post or comment does not comply with our basic community guidelines, it may be removed. Additionally, we may be forced to remove content that is not a typical experience using a Novartis product, good or bad. At this time Novartis is only able to accept and monitor postings to this site in English. Novartis may remove content from this site posted in languages other than English. Medical side effects or adverse events:
Please do not post adverse events or any reference to off-label use of a Novartis product on this site. If you believe that you have experienced a medical side effect or an adverse event related to a Novartis product, please report via http://psi.novartis.com/. Should you nevertheless include a comment describing any side effects from use of a Novartis product, Novartis may need to contact you to find out more information. Posts of this nature may be recorded by Novartis and may also be removed from our page. Storing private information:
We do not aim to store or use your Facebook profile unique ID, email or other personal details. It may be necessary for Novartis to collect and store information about you, or to contact you, such as in the case of an adverse event or product issue from you. Information we may collect include personally identifiable information such as your name, username, picture, or location. Novartis may share this information with Novartis Medical Information Services (Novartis Medical Safety) and/or regulatory authorities so that Novartis can comply with regulatory and/or governmental requirements. At certain times, we may appoint a third-party to process the personal information provided by you. All third-parties have a contractual obligation not to use your personal information in any way other than as stated in this section. Pursuant to the laws of Malaysia, your rights include:
(a) the right to withdraw your consent of the usage of your personal data by contacting us by sending a private message on our page and providing your name and email address in order for us to remove your personal data;
(b) the right to obtain a copy of your personal data held by us (we also have the right to charge a reasonable fee to fulfil the request.);
(c) the right to correct any incorrect personal data about you being held by us. Should you wish to raise any issues pertaining to the protection of the personal data with us, or to exercise any rights under the law, kindly contact us by sending a private message on our page
By posting content on Novartis Malaysia's page, you agree that you have read, understood, and agreed to these Terms of Use.
