Kaplan Advantage

30/05/2020

30/05/2020

It's very easy to use the pandemic as an excuse for poor service delivery but not for too long as customers look elsewhere for better service

30/05/2020

Had an interesting conversation with Dr Aliyu Illias of . Will be sharing some of the insights here.

08/04/2020

What has COVID-19 taught us about the Customer?

11/10/2019

Only customers who receive 'magic service' return and also refer family and friends to your business.

Good service truly performs magic to the company's bottomline

11/10/2019

....What percentage of your existing customers repeat purchases (customer loyalty)

What percentage of your new customers were refered by your existing Customers (word-of-mouth)

Talk to us if you cannot answer these questions affirmatively

11/10/2019

CSWeek2019...Do you think your organisation offer 'magic service???

Your answers to the questions in the next post will determine;

09/08/2019

There are various techniques used in conducting Root cause Analysis...do you know any?
Book your RCA Session slot today

08/08/2019

Some issues in our lives, business, school, hospital, nation persist 'cus we 've been addressing the Symptoms, not the Root-Cause

07/08/2019

If you know the primary cause(s) of a problem, you can correct and/or prevent its reoccurence

07/08/2019

Root Cause Analysis is a problem solving tool that reveal the primary cause(s) of a problem

06/08/2019

Root Cause Analysis can be applied to solve problems in business, family, church, communities, etc

05/08/2019

The principles of Service Excellence remain the same no matter the size and type of your organisation. It's primarily about dealing with human including your staff and customers.

Are you experiencing challenges in any area of your service delivery? Book an appointment with us today for a 'Root-Cause Analysis' session leading to lasting solutions.

03/10/2018

-Be assigned a dedicated Page Manager
-Convert online Audience to your Customers
-Respond to customer enquiries, complaints and comments
-Manage campaigns and promotions
-Report your page activities
-Grow your brand and profit
-And do more...

The Kaplan Team are at your service 08071276667

24/09/2018

Social Media has become a strong channel for Customer Engagement in today's digital era. It is beyond posting contents and getting 'Likes'

Let the Kaplan team manage your busines on social media (Facebook, Instagram, Twitter, LinkedIn, etc)

Sign up to Kaplan Social Media Management services today and watch your brand and bottomline soar. 08071276667

24/09/2018

Service Recovery program

"Employees want to do a good job, but often feel there is nothing they can do, so they ignore the problem" Mark Isaac (Owner, Gorman Business Consultants)

Do you have a well articulated 'Service Recovery Program' for your organisation?

Is the Program communicated to and applied by all staff?

Customers may experience bad service despite all your efforts to ensuring excellent service. We are excited to work with your team to deliver and implement a tailored Service Recovery Program. Talk to us today +2348071276667.

24/09/2018

CX Strategy

"Customer service strategy is the only tool you can use to dramatically undermine your competition and create a brand that is hard to compete against" John Tschohl

Instituting the culture of service excellence in any organization does not happen by chance....it must run on a well articulated CX Strategy.

What is your organization's CX Strategy?

Is your CX Strategy in tune with today's market reality?

Do you need a review and updating of your CX Strategy?

Use Kaplan Advantage to develop and update your CX Strategy. 08071276667