Kaplan Advantage

30/05/2020

30/05/2020

It's very easy to use the pandemic as an excuse for poor service delivery but not for too long as customers look elsewhere for better service

30/05/2020

Had an interesting conversation with Dr Aliyu Illias of . Will be sharing some of the insights here.

08/04/2020

What has COVID-19 taught us about the Customer?

11/10/2019

Only customers who receive 'magic service' return and also refer family and friends to your business.

Good service truly performs magic to the company's bottomline

11/10/2019

....What percentage of your existing customers repeat purchases (customer loyalty)

What percentage of your new customers were refered by your existing Customers (word-of-mouth)

Talk to us if you cannot answer these questions affirmatively

11/10/2019

CSWeek2019...Do you think your organisation offer 'magic service???

Your answers to the questions in the next post will determine;

09/08/2019

There are various techniques used in conducting Root cause Analysis...do you know any?
Book your RCA Session slot today

08/08/2019

Some issues in our lives, business, school, hospital, nation persist 'cus we 've been addressing the Symptoms, not the Root-Cause

07/08/2019

If you know the primary cause(s) of a problem, you can correct and/or prevent its reoccurence

07/08/2019

Root Cause Analysis is a problem solving tool that reveal the primary cause(s) of a problem