County Hospital Ltd-re-branded

County Hospital Ltd-re-branded County Hospital Ltd is located in Ogba Lagos.It is a healthcare company that provides quality &affor

10.4 Ante-natal registration is approved by HMO at three month of gestation Dr Adedeji Modupe, a Lagos-based Consultant ...
31/10/2025

10.4 Ante-natal registration is approved by HMO at three month of gestation

Dr Adedeji Modupe, a Lagos-based Consultant Obstetrician and Gynaecologist defines pregnancy (gestation) as,

"The maternal condition of having a developing fetus in the body".
The human conception from the fertilisation through the 8th week of pregnancy is called EMBRYO.
From the 8th week until delivery is called FETUS.

In health insurance practice in Nigeria, a pregnant woman is formally due for ante-natal registration by NHIA, and her HMO, at 3-month or 12-13th weeks of pregnancy. What this implies is that a pregnant woman, whose pregnancy is not up to 3-month old, is not due for ante-natal registration by her Health Maintenance Organisation (HMO).

Again, relying on work experience in the past THIRTEEN (13) years; the author of this book experienced many cases of pregnant women whose pregnancies were less than 3-month old, but requested to register for ante-natal care under their health insurance. Such requests were usually declined by their health insurance companies on the ground that their gestations or pregnancies were less than 3-month old and such women were advised to wait until 12th or 13th week of pregnancy to be registered for ANC.

HMOs or health insurance companies usually request hospitals to tell them the last menstrual periods (LMPs) of pregnant women requesting to be registered for ante-natal care. From the LMP of a pregnant woman, the doctor is able to calculate and know how old a woman's pregnancy is. However, the best way to calculate accurately and know how old a woman's pregnancy is, is to request her to do an Obstetric Ultrasound Scan (USS). This scan captures and shows the exact number of weeks and days a woman's pregnancy is.

Once it is confirmed by the Obstetrician or Gynaecologist that a woman's pregnancy is up to 3-month old, the health insurance customer service officer or HMO Officer is expected to contact the woman's HMO and request for an authorisation or approval code for her to start ante-natal care at the hospital, to be paid for by her HMO.

By granting authorisation code for a pregnant female enrollee to start attending ante-natal clinic at a hospital or healthcare provider, it means that the HMO has agreed to pay the hospital for the enrollee's ante-natal bills, or claims as it is called in health insurance practice. The hospital is then required to send the woman's ante-natal claims to the HMO for processing and payment.

An ANC authorisation code covers a pregnant woman's ante-natal care from the period of registration at 3-month of pregnancy to delivery period. At the point of delivery, the HMO Officer of the hospital where the woman is doing ANC is expected to call her HMO for another authorisation code for delivery (normal delivery or cesarean section as the case may be).

Ante-natal authorisation code also covers what we call 'ROUTINE ANC INVESTIGATIONS" for a pregnant woman.

These routine ANC investigations include: Parked Cell Volume (PCV) to check and know her blood level or volume percentage (vol%) of red blood cells (RBC) in blood, with a view to preventing anaemia in pregnancy, Obstetric Ultrasound (USS), usually done 2 to 3 times before delivery; HIV Screening to know her HIV status (negative or positive), Blood Group, Genotype, Blood Sugar Test (Glucose Test); Venereal Disease Research Laboratory test (VDRL), Urinalysis, Urine M/C/S, Hepatitis B Screening Antigen (HbSAg), Hepatitis C Screening, etc.

Once approved, the HMO is expected to pay the hospital or healthcare provider for ANC registration and routine investigations listed above, by way of payment for ANC package; in line with the agreed tariff between the HMO and hospital where the enrollee is accessing ante-natal care.

Every hospital or maternity clinic that renders ante-natal care has ante-natal clinic days, when pregnant women doing ante-natal do come for ante-natal care.

A pregnant woman who is a health insurance enrollee and who is doing ANC, may also come for treatment in the course of ante-natal and can even be admitted; treated and managed for pregnancy induced hypertension (PIH), malaria, gastritis; gastroenteritis, typhoid fever and other diagnoses but such admission is not covered by her ante-natal authorisation code already issued to the healthcare provider by her HMO. Admission authorisation code is requested by her healthcare provider, with which her admission bill is sent to her HMO after treatment and discharge.

10.5 ANC registration is approved by HMO only in one hospital
In health insurance practice in Nigeria, ante-natal registration is approved for a pregnant woman by her HMO, only in one hospital.
ANC registration is a bundle package that takes care of ante-natal clinic and routine investigations and once a woman is registered by her HMO in one hospital, she is expected to complete her ante-natal care in that hospital where her HMO has paid for her ante-natal care.

These days, a number of HMOs do request to speak to pregnant female enrollees who are about to register for ANC at the healthcare providers under their HMOs. For instance, an HMO call agent, usually, would ask a pregnant female enrollee whether her residence is close to the hospital for easier access and whether she likes the quality of their service to the extent of doing ANC there. The HMO would also let her know that once ANC is approved for her in her chosen hospital, payment will be made for it to the hospital, and she would not be allowed to go to another hospital to continue her ANC as that would mean that her HMO would have to make another ANC payment to the second hospital.

If a pregnant woman doing ANC in one city or town relocates to another -say for reason of change of job or others- and wishes to continue her ANC in another hospital, the HMO Officer of that hospital is expected to contact her HMO to find out if they would register her for completion of her ANC and make payment to her hospital. It is the prerogative of the HMO to approve or not. If they approve, the woman would continue her ANC under her HMO care but if they do not approve, she would have to make out-of-pocket cash payment to her new hospital to complete her ANC and her HMO would pay her current hospital for delivery if her insurance policy covers it.

Book title: Practical Working of the Health Insurance System in Niogeria.

Book authored by Osimi, Chukwuka Frank ( Frank Chukwuka Obianke ).

KIndly check Amazon to buy soft copy of book).
WhatsApp: +2349080716061.

Thank you.

15/10/2025

Ante natal clinic holds at County Hospital Ltd., Ogba Lagos, every Thursday, frm 8:00am. Do contact us on +2347065178006,
for details!

25/09/2025

NHIA STAKEHOLDERS’ FORUM, NECA HOUSE, ALAUSA IKEJA, LAGOS

24TH SEPTEMBER,2025

SPEAKER: OSIMI CHUKWUKA FRANK,
HEAD OF HMO CUSTOMERCARE UNIT,

COUNTY HOSPITAL LTD.,OGBA-LAGOS, NIGERIA.

WHATSAPP:+2349080716061.

TOPIC: THE NEED FOR QUALITY HEALTH DELIVERY IN HOSPITALS:THEPLACE OF EMPATHY IN ACHIEVING QUALITY HEALTH DELIVERY.

This seminar paper looks at theneed for quality health delivery in hospitals and other healthcare providers. Itplaces emphasis on the place of empathy on the part of the healthcareprofessional- doctor, nurse, HMO customer care attendant, etc., in providing and achieving quality health delivery, with a view to ensuring patient’ssafety, satisfaction and wellness.

Relying on World HealthOrganization (WHO) and other medical sources, the paper defines healthcare andquality health delivery. It then examinesbriefly, the key aspects and aims ofquality health delivery. It also defines empathy and examines why it matters inhealth delivery. The paper concludes by identifying the factors causing adecline of empathy and howthat militates against provision of quality healthdelivery across healthcare providers and offers suggestions on how to bringabout increase level of empathy on the part of healthcare professionals, fort he good, wellness and satisfaction of the patients.

DEFINITION OFHEALTHCARE

Relying on Healthcare Technology(an online health blog), ‘’Healthcare is an organized way of medical careconcerned with the maintenance of the health of the whole body’’. It isdelivered by the healthcare providers or professionals in various fields,including pharmacy, nursing, dentistry, psychology, medicine, etc.

DEFINITION OF QUALITYHEALTH DELIVERY

Relying on World Health Organization (WHO), ‘’Quality health delivery involves providing safe,effective, and patient-centered healthcare services that improve desired healthoutcomes and align with current professional knowledge and patientexpectations’’.

KEY ASPECTS AND AIMS OF QUALITY HEALTH DELIVERY

1. Safety:Healthcare services should be safe. They should be provided without harm to thepatient.

2. Effectiveness:Provision of healthcare should be anchored or based on current scientific (notoutdated) knowledge and should lead to desired health outcomes for the patient.

3. Patient-Centeredness: Provision of healthcare services by the healthcareprovider or professional to the patient should be respectful, and responsive toindividual patient preferences, needs, and values, and ensures patientinvolvement in decisions about their care.

4. Timeliness:Provision of healthcare by the healthcare provider should be done withoutharmful delays. Waiting time should be reduced to the barest minimum.Unnecessary wasting of time by the healthcare provider before provision ofhealthcare services to the patient can cause harm to the patient.

5. Equity:Thehealthcare provider should not be biased in attending to his/her patient basedon the patient’s social or other considerations. That is, care should not varyin quality due to personal characteristics like gender, ethnicity, orsocioeconomic status.

6. Efficiency:Healthcare resources should be applied or used effectively to provide the bestpossible benefits and avoid waste.

7. Integration:Servicesshould be coordinated and readily available across different stages of apatient’s life. The factors influencing qualityhealthcare delivery include professional knowledge on the part of thehealthcare provider, patient expectations, system design (the efficiency androbustness of the systems, processes, and infrastructure of the healthcare facility), provider factor (the competency, motivation, and training of the healthcare professionals), accessibility (the ease with which patients can access and afford healthcare services).

EMPATHY IN HEALTHCARE DELIVERY

Relying on notes from Harvard Medical School, ‘’Patient empathy in healthcare delivery is the act of a healthcare professional understanding and responding to a patient’s emotions, concerns ,and experiences from the patient’s perspective, which leads to better trust ,communication, patient satisfaction, and improved health outcome’’.

Empathy involves activelylistening, acknowledging feelings, and showing genuine acceptance and care, transforming potentially NEGATIVE healthcare experiences into positive ones.

Developing empathy requires both cognitiveand emotional capacities, can be learned through education and practice, and isessential for patient-centered care and reducing healthcare disparities.

WHY EMPATHY MATTERSIN HEALTHCARE DELIVERY

1. Empathy Helps In Building Trust And Connection:between the healthcare professional and the patient.

2. Empathetic Communication:helps healthcare professionals or providers connectwith patients on a deeper, more human level, making patients feel heard,valued, and more likely to share critical information useful for achieving moreaccurate diagnosis required for achieving better treatment outcome.

3. Improves Outcome:Patients who feel understood by the healthcare professional are morelikely to follow treatment plans. This leads to better clinical outcomes,satisfaction, and fewer medical complications.

4. Empathy Reduces Patient Distress: The presence of empathy can reduce patient anxiety,stress, and fear, thereby creating a more positive supportive care environment.

5. Empathy Helps In Enhancing Diagnostic Accuracy:Empathetic communication allows patients to articulatetheir symptoms and concerns in more detail, providing vital information foraccurate diagnoses.

6. Empathy Helps In Reducing Burnout: For healthcare professionals, practicing empathy canlead to greater job satisfaction and fulfilment. This helps in reducing burnout.

HOW TO CULTIVATE ANDEXPRESS EMPATHY

1. Active Listening:Focus on understanding the patient’s concerns by listening attentivelyand picking up on no-verbal cues.

2. Understanding The Patient’s World: The healthcare professional is expected to go beyondthe medical condition to understand the patient’s life circumstances, which canprovide context for their health concerns.

3. Cultural Competence:Recognize how cultural background influence a patient’s experience andtailor communication accordingly to be more attentive and supportive.

4. Self-Reflection And Education:The healthcare professional should engage incontinuous learning and reflection to develop virtue and skill, rather thanjust a cognitive exercise.

5. Integrated Care System:Incorporate empathy into the foundation of healthcaredelivery through education programmes and tools designed to support empatheticskills for healthcare professionals and workers.

FACTORS CAUSING A DECLINE OF EMPATHY AMONG HEALTHCARE PROFESSIONALS

The factors responsible for adecline of empathy among healthcare professionals include heavy workloads,burnout, poor motivation and remunerations, and inadequacy of relevant worktools, stress, poor or ineffective training, patient-related factors and biases that can lead to a lack of emotional connection.

SUGGESTIONS ON HOW TOBRING ABOUT INCREASE LEVEL OF EMPATHY AMONG HEALTHCARE PROFESSIONALS AND WORKERS

1. To bring about increase level of empathy amonghealthcare professionals and workers, there is need for the government andother employers of labour in the health sector to do the following:

1.Employ more hands with a view to reducing the challenge of heavy workloads facing the few healthcare professionals andworkers in Nigeria.

2. Provision of better remunerations and other incentivesto healthcare professionals and workers.

3. Provision of relevant, up to date medical and otherwork tools required by healthcare professionals and workers to do their jobeffectively and efficiently.

4. Increase the number of duties/shifts for healthcareprofessionals with a view to reducing too much work and stress.

5. Sponsorship, training, and re-training of healthcareprofessionals on modern healthcare skills, ethics, and empathy.

6. Educate patients on the need to corporate withhealthcare professionals and the need for mutual respect, with a view toreducing possible areas of friction between them.

CONCLUSION

In conclusion, healthcaredelivery is built or anchored on empathy. Empathy is a fundamental component of patient-centered care, whichfocuses on the patient's experience and needs. When healthcare professionals andproviders demonstrate empathy, they acknowledge the patient’s vulnerability andhumanity. This helps in transforming a potentially negative encounter into onethat is supportive and constructive, ultimately improving the quality of careand patient’s overall health journey.

Thank you for listening to mylecture.

Osimi, Chukwuka Frank.

25/09/2025

NHIA STAKEHOLDERS’ FORUM, NECA HOUSE, ALAUSA IKEJA,LAGOS

24THSEPTEMBER,2025

SPEAKER: OSIMICHUKWUKA FRANK,
HEAD OF HMO CUSTOMERCARE UNIT,

COUNTY HOSPITAL LTD.,OGBA-LAGOS, NIGERIA.

WHATSAPP:+2349080716061.

TOPIC: THE NEED FOR QUALITY HEALTH DELIVERY IN HOSPITALS:THEPLACE OF EMPATHY IN ACHIEVING QUALITY HEALTH DELIVERY.

This seminar paper looks at theneed for quality health delivery in hospitals and other healthcare providers. Itplaces emphasis on the place of empathy on the part of the healthcareprofessional- doctor, nurse, HMO customer care attendant, etc., in providing and achieving quality health delivery, with a view to ensuring patient’ssafety, satisfaction and wellness.

Relying on World HealthOrganization (WHO) and other medical sources, the paper defines healthcare andquality health delivery. It then examinesbriefly, the key aspects and aims ofquality health delivery. It also defines empathy and examines why it matters inhealth delivery. The paper concludes by identifying the factors causing adecline of empathy and howthat militates against provision of quality healthdelivery across healthcare providers and offers suggestions on how to bringabout increase level of empathy on the part of healthcare professionals, fort he good, wellness and satisfaction of the patients.

DEFINITION OFHEALTHCARE

Relying on Healthcare Technology(an online health blog), ‘’Healthcare is an organized way of medical careconcerned with the maintenance of the health of the whole body’’. It isdelivered by the healthcare providers or professionals in various fields,including pharmacy, nursing, dentistry, psychology, medicine, etc.

DEFINITION OF QUALITYHEALTH DELIVERY

Relying on World Health Organization (WHO), ‘’Quality health delivery involves providing safe,effective, and patient-centered healthcare services that improve desired healthoutcomes and align with current professional knowledge and patientexpectations’’.

KEY ASPECTS AND AIMS OF QUALITY HEALTH DELIVERY

1. Safety:Healthcare services should be safe. They should be provided without harm to thepatient.

2. Effectiveness:Provision of healthcare should be anchored or based on current scientific (notoutdated) knowledge and should lead to desired health outcomes for the patient.

3. Patient-Centeredness: Provision of healthcare services by the healthcareprovider or professional to the patient should be respectful, and responsive toindividual patient preferences, needs, and values, and ensures patientinvolvement in decisions about their care.

4. Timeliness:Provision of healthcare by the healthcare provider should be done withoutharmful delays. Waiting time should be reduced to the barest minimum.Unnecessary wasting of time by the healthcare provider before provision ofhealthcare services to the patient can cause harm to the patient.

5. Equity:Thehealthcare provider should not be biased in attending to his/her patient basedon the patient’s social or other considerations. That is, care should not varyin quality due to personal characteristics like gender, ethnicity, orsocioeconomic status.

6. Efficiency:Healthcare resources should be applied or used effectively to provide the bestpossible benefits and avoid waste.

7. Integration:Servicesshould be coordinated and readily available across different stages of apatient’s life. The factors influencing qualityhealthcare delivery include professional knowledge on the part of thehealthcare provider, patient expectations, system design (the efficiency androbustness of the systems, processes, and infrastructure of the healthcare facility), provider factor (the competency, motivation, and training of the healthcare professionals), accessibility (the ease with which patients can access and afford healthcare services).

EMPATHY IN HEALTHCARE DELIVERY

Relying on notes from Harvard Medical School, ‘’Patient empathy in healthcare delivery is the act of a healthcare professional understanding and responding to a patient’s emotions, concerns ,and experiences from the patient’s perspective, which leads to better trust ,communication, patient satisfaction, and improved health outcome’’.

Empathy involves activelylistening, acknowledging feelings, and showing genuine acceptance and care, transforming potentially NEGATIVE healthcare experiences into positive ones.

Developing empathy requires both cognitiveand emotional capacities, can be learned through education and practice, and isessential for patient-centered care and reducing healthcare disparities.

WHY EMPATHY MATTERSIN HEALTHCARE DELIVERY

1. Empathy Helps In Building Trust And Connection:between the healthcare professional and the patient.

2. Empathetic Communication:helps healthcare professionals or providers connectwith patients on a deeper, more human level, making patients feel heard,valued, and more likely to share critical information useful for achieving moreaccurate diagnosis required for achieving better treatment outcome.

3. Improves Outcome:Patients who feel understood by the healthcare professional are morelikely to follow treatment plans. This leads to better clinical outcomes,satisfaction, and fewer medical complications.

4. Empathy Reduces Patient Distress: The presence of empathy can reduce patient anxiety,stress, and fear, thereby creating a more positive supportive care environment.

5. Empathy Helps In Enhancing Diagnostic Accuracy:Empathetic communication allows patients to articulatetheir symptoms and concerns in more detail, providing vital information foraccurate diagnoses.

6. Empathy Helps In Reducing Burnout: For healthcare professionals, practicing empathy canlead to greater job satisfaction and fulfilment. This helps in reducing burnout.

HOW TO CULTIVATE ANDEXPRESS EMPATHY

1. Active Listening:Focus on understanding the patient’s concerns by listening attentivelyand picking up on no-verbal cues.

2. Understanding The Patient’s World: The healthcare professional is expected to go beyondthe medical condition to understand the patient’s life circumstances, which canprovide context for their health concerns.

3. Cultural Competence:Recognize how cultural background influence a patient’s experience andtailor communication accordingly to be more attentive and supportive.

4. Self-Reflection And Education:The healthcare professional should engage incontinuous learning and reflection to develop virtue and skill, rather thanjust a cognitive exercise.

5. Integrated Care System:Incorporate empathy into the foundation of healthcaredelivery through education programmes and tools designed to support empatheticskills for healthcare professionals and workers.

FACTORS CAUSING A DECLINE OF EMPATHY AMONG HEALTHCARE PROFESSIONALS

The factors responsible for adecline of empathy among healthcare professionals include heavy workloads,burnout, poor motivation and remunerations, and inadequacy of relevant worktools, stress, poor or ineffective training, patient-related factors and biases that can lead to a lack of emotional connection.

SUGGESTIONS ON HOW TOBRING ABOUT INCREASE LEVEL OF EMPATHY AMONG HEALTHCARE PROFESSIONALS AND WORKERS

1. To bring about increase level of empathy amonghealthcare professionals and workers, there is need for the government andother employers of labour in the health sector to do the following:

1.Employ more hands with a view to reducing the challenge of heavy workloads facing the few healthcare professionals andworkers in Nigeria.

2. Provision of better remunerations and other incentivesto healthcare professionals and workers.

3. Provision of relevant, up to date medical and otherwork tools required by healthcare professionals and workers to do their jobeffectively and efficiently.

4. Increase the number of duties/shifts for healthcareprofessionals with a view to reducing too much work and stress.

5. Sponsorship, training, and re-training of healthcareprofessionals on modern healthcare skills, ethics, and empathy.

6. Educate patients on the need to corporate withhealthcare professionals and the need for mutual respect, with a view toreducing possible areas of friction between them.

CONCLUSION

In conclusion, healthcaredelivery is built or anchored on empathy. Empathy is a fundamental component of patient-centered care, whichfocuses on the patient's experience and needs. When healthcare professionals andproviders demonstrate empathy, they acknowledge the patient’s vulnerability andhumanity. This helps in transforming a potentially negative encounter into onethat is supportive and constructive, ultimately improving the quality of careand patient’s overall health journey.

Thank you for listening to mylecture.

Osimi, Chukwuka Frank.

04/09/2025

Ante natal clinic holds at County Hospital Ltd., Ogba Lagos, every Thurday, frm 8:00am. Do contact us on 07065178006,
for details!

04/09/2025

The meaning of verification of an enrollee's health insurance policy in health insurance practice.

Osimi Chukwuka Frank,
Health Insurance Consultant/ Author of Practical Working of the Health Insurance System in Nigeria.

Book 📚 available in hard and soft copies.

Please, do contact me on Whatsapp: +2349080716061 to order for my book 📚..

You may also contact me for expert advice on how to go about purchase of health insurance policy for yourself, your family, and/or staff of your organization.

Thank you very much..

02/09/2025

The two major categories of patients who patronize the hospital are private patients and HMO enrollees.

Osimi Chukwuka Frank,

Health Insurance Consultant Author of Practical Working of the Health Insurance System in Nigeria.

WhatsApp: 0908 071 6061

28/08/2025

Bmox Water is scientifically purified and well treated!

It is pure, safe and trusted 💯!

Contact WhatsApp number+2349080716061 to place order.

Thank you for your patronage..

24/08/2025

*When cooking stops at home…*

Have you ever thought that cooking is not just a household chores but a chain that binds the family system together?

In the 1980s, when home cooking declined in the United States and the trend of ordering food from outside increased, some economists warned:

“If the government takes over the care of children and the elderly, and private companies also handle meal preparation, the family structure will weaken.”

At that time, very few people paid attention to these words.

But then, what happened?

In 1971, 71% of American households had a husband, wife, and children living together.
Today, only 20% of such families remain.

Where did the rest go?
To nursing homes, lonely apartments, or disconnected lives…

15% of women live alone

12% of men are alone within families

41% of children are born out of wedlock

Divorce rate: 50% in first marriages, 67% in second, 74% in third

This is no accident — it’s the social cost of shutting down the kitchen.

Home-cooked food is not just nutrition — it’s love, connection, and comfort.

When families sit together to eat:

Hearts grow closer

Children learn from their elders

Relationships soften and become warm

But when everyone eats alone with their own device… homes become rest houses, and families become as formal as social media friends.

Another drawback of outside food:

Low-quality oils

Artificial flavors

Addiction to fast food

Less food of poor quality at a higher price

The result? Obesity, diabetes, heart disease, and high blood pressure at a young age!

Now, companies tell us what to eat, and pharmaceutical companies run a business of “keeping us healthy.”

Our elders used to carry their own cooked food even while traveling.
Today, we consider it “easier” to order from outside even while at home.

There is still time —
Light up the kitchen, not just the stove… revive relationships, love, security, culture, and health.

“A kitchen binds the family together.”

Copied.

17/08/2025

Dstreet Doctor, thank you for sharing!

04/08/2025

Please, do watch this video carefully!

It contains very useful health tips!!

31/07/2025

Health Insurance plans and coverage.

Contact me on Whatsapp: +2349080716061 for expert advice on how to purchase health insurance policy for yourself and staff of your organization.

Thank you very much..

Osimi Chukwuka Frank,

Health Insurance Consultant & Author of Practical Working of the Health Insurance System in Nigeria.

Address

43/45, ISHERI Road (NOW OGUNNUSI ROAD), AGUDA OGBA, IKEJA LAGOS
Ogba
100218

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