Care On Call

14/01/2026

Over the New Year, our Central Client Services Manager, Emma, celebrated an incredible 10 years with Care on Call!

Since joining us in December 2015, Emma has worn many hats; starting in an administrative role within our accounts team before moving into coordination for the Central region. In 2021, she stepped into the role of Accounts and Finance Manager, and in October 2023, took the leap into the role of Client Services Manager for the Central and Taranaki regions.

We’re incredibly grateful for the dedication, versatility, and expertise Emma has brought to every role she’s held, and we’re so pleased to have her as part of the Care on Call team. Tēnā rawa atu koe i te mahi nui - thank you for your great work!

19/12/2025

As we wrap up 2025, we want to take a moment to reflect on what an incredible year it’s been for our Care on Call team.

This year has been full of growth, none of which would have been possible without our amazing care staff and office team. Your dedication, compassion, and tireless mahi make a real difference every single day, helping our kiritaki and whānau live well with care, dignity, and respect.

To our staff: thank you for the heart you bring to your work and the care you demonstrate everyday in our communities. We are so grateful to work alongside you.

As we look ahead to 2026, we’re excited for what’s to come in our mission to provide high-quality, person-centred care together.

We wish all of our kiritaki and staff a restful and joyful holiday period spent with loved ones.
Meri Kirihimete me te Hape Nū Ia 🎄🎆

17/12/2025

✨ Coordinator of the Year Award ✨

We are overjoyed to announce that our Senior Coordinator, Jessica, is the very first recipient of our Coordinator of the Year Award! 🏆

This award goes to someone who truly goes above and beyond every day; and Jess is that person. Whether she’s supporting clients and carers, guiding colleagues, or helping the wider service, she does it all with dedication, professionalism, and heart.

This year had its challenges, but Jess faced every one with resilience, determination, and reliability. Her leadership, insight, and genuine care make her not just an amazing coordinator, but an extraordinary person.

Jess, thank you for everything you do. Your hard work, heart, and dedication do not go unnoticed; you are truly deserving of this recognition, and we are so proud to have you on our team! 💙🩷

27/11/2025

Justus, one of our amazing kiritaki, has recently shared his experience of having a stroke at just 18 years old. His symptoms were initially mistaken for intoxication in a nightclub; a misunderstanding that highlights how easily stroke can be overlooked in younger people.

Since then, Justus has navigated a long journey of recovery, adaptation, and rebuilding life after a major health event. By choosing to speak openly about what happened, he’s helping raise awareness that stroke can affect anyone, and that recognising the signs and acting quickly is crucial.

You can read his full story here 👇

Justus Smith had a stroke when he was 18. He wants people to know that stroke can happen to anyone, including young people.

03/11/2025

This Breast Cancer Awareness Month, we chose to support Look Good Feel Better NZ, an organisation that supports people living with cancer through free programmes that boost confidence, wellbeing, and help them feel like themselves again during treatment.

Thanks to the generosity of our amazing team, our donation drive raised $280 to support their incredible mahi!

To wrap up our campaign, we held a vibrant Pink Day at our Ops Conference; a chance to come together as a team, raise awareness, and show support for people and whānau affected by cancer.

A huge thank you to everyone who donated, dressed up, and helped make this month so meaningful. Your generosity and aroha have made a real difference 💙🩷

21/10/2025

Our Auckland, Waikato, and Wellington teams came together on Sunday for the Multiple Sclerosis Auckland Life Buoy event! 🧡

It was a beautiful day of connection; great company, good food, and an overwhelming sense of generosity. Truly inspiring to be in a room full of people coming together behind such an important cause and standing in support of those in our community living with MS.

A special thank you to Marie, one of our incredible caregivers, for joining us and sharing the day with us.

20/10/2025

Warm Diwali wishes to everyone in our community who is celebrating today, from all of us at Care On Call!
May the Festival of Lights bring brightness and joy to you and your whānau, and the year ahead be filled with peace, prosperity, and new beginnings. 🪔

02/10/2025

We’re proud to once again be sponsoring the Table Tennis New Zealand Para Table Tennis Festival! 🏓

It’s a privilege to be part of such an inspiring event and the vibrant community that makes it so special. This festival is a wonderful celebration of para table tennis and the incredible athletes who bring passion, skill, and determination to the game.

We love this shot of our Auckland Client Services Manager, Ciara, with Chris Arthur, Chair of the Table Tennis NZ Board 😊

(left to right): Care on Call, Ciara O’Connor and Chris Arthur, TTNZ Board Chair

23/09/2025

Assistance dogs can do so much more than provide companionship; they bring independence, safety, and confidence to people living with disabilities 🐾

We’re celebrating the incredible story of Tina, one of our support workers, and her hearing dog Ollie. Together, they not only make an amazing team, but also show how support can come in many forms 🐶

Read their story and see the difference Ollie makes every day! 👇

From guiding, alerting, and even detecting health changes, assistance dogs do it all. Read Tina and Ollie’s inspiring story and learn how hearing dogs change lives every day in New Zealand!

19/09/2025

Kia ora! 🌿

This week we’re celebrating Te Wiki o te Reo Māori - Māori Language Week - and taking the opportunity to bring a little more Te Reo into our daily lives at Care On Call 💙🩷

Language is a powerful way to connect, and for everyone in our community, including the kiritaki we care for and the team who support them, using Te Reo in everyday kōrero (conversation) can help keep it alive in our kāinga (homes) and hapori (communities) 🌱💬

We’ve gathered a few simple Te Reo Māori kupu (words) and kīanga (phrases) that you can use with kiritaki and whānau. Why not try using one this week?

Person with disability = Tāngata Whaikaha
Accessibility = Whakatapoko
Support Worker(s) = Ngā Tuarā Tautoko
Care Plan = Mahere Tautiaki
How can I help? = Me pēhea au e āwhina?

16/09/2025

14/09/2025

This week, 15-21 September, is MS Awareness Week 🧡

Multiple sclerosis (MS) is a condition that affects the central nervous system, disrupting the flow of information between the brain and body. It can impact people in many different ways, from mobility to vision and overall quality of life.

This week, Multiple Sclerosis Auckland are running some fantastic events to raise awareness and support those living with MS — including a Comedy Night and a Hot Rod Show in Howick. 🚗🎤

Check out their website for details and consider coming along to show your support! 👇
https://msakl.org.nz/whats-happening/