30/09/2025
Receptionist & Customer Service
Full-Time (8.30 am – 5.00 pm, Monday to Friday)
About Rope Neuro Rehabilitation
Based in central Auckland, Rope Neuro Rehabilitation is a leading neurological rehabilitation service. Our team is passionate about delivering cutting-edge rehab for people living with complex neurological conditions. We work within a collaborative, multi-disciplinary team of physiotherapists, occupational therapists, rehabilitation assistants, and support staff, all committed to improving client outcomes.
The Role
We are seeking a friendly, proactive, and highly organised Receptionist & Customer Service professional to be the welcoming face of Rope Neuro. This role is central to ensuring our clinic runs smoothly each day and that clients, staff, and stakeholders feel supported from the moment they connect with us.
Key responsibilities include:
• Welcoming and assisting clients and visitors as first point of contact
• Managing bookings and payments for current clients
• Handling phone calls, emails, and general enquiries
• Supporting the smooth day-to-day running of reception, clinic, and staff areas
• Liaising with the cleaner and overseeing office supplies and equipment
• Reconciling daily takings and maintaining accurate client records
• Working closely with the Customer & Operations Coordinator on projects and system improvements
What We’re Looking For
• Previous experience in front-of-house, customer service, or office administration
• Strong written and verbal communication skills
• Confident user of Microsoft Office (Word, Excel) and practice management systems
• Friendly, professional manner with excellent attention to detail
• Ability to stay calm, organised, and adaptable in a busy clinic environment
What’s in It for You
• Be part of a supportive, caring, and professional team environment
• Work in a purpose-built, well-equipped neurological rehabilitation clinic in central Auckland
• Contribute to meaningful work that helps people living with neurological conditions
• Opportunities to contribute to wider clinic initiatives and system improvements
How to Apply
Send your CV and a short cover letter to julie@ropeneurorehab.co.nz
Join us in making a difference — creating a welcoming, professional clinic experience that supports clients, staff, and our community.