31/01/2022
Good Morning VMC patients,
We would like to say a huge THANK YOU for choosing Valley Medical Centre as your primary healthcare provider!
Here are some friendly reminders and guidelines on our policy and procedures to ensure you receive the best care from our team:
1. Prescription requests:
You are able to request an repeat prescription if you have been seen by our doctors in the last 6 months, the turnaround time for repeat prescriptions is 48 hours (weekends and public holidays not included). If you have not received an email or text message from us within 48 hours of your request, please phone reception on 098371230 to confirm that it is ready / has been sent.
If you have already run out of medication, or are likely to do so before your prescription is ready, please contact your pharmacy and ask them to provide an emergency tablet or two to see you through. Remember, it is your responsibility to manage your appointments and medications appropriately.
2. Test results:
Please be aware that it can take up to seven working days after having your blood tests for the results to become available. We therefore recommend you wait at least seven working days before checking your results online. Checking earlier than this may show some results, but other important results may not be available yet. Some additional tests, such as cervical smears and histology specimens, can take more than two weeks to be reported on. It is therefore important that you check again after 2-3 weeks to ensure these results have come through.
3. Voicemails / Call back Messages / Emails
We kindly request that you allow a reasonable time for us to contact you back regarding any queries or concerns you have. Generally it can take anywhere between 24 – 48 hours to get in contact with you. This will be either by telephone, email or text. Please note that our text box is not monitored at all times.
We thank you for your patients and kind co-operation.
Kind regards
The Valley medical team!