02/12/2023
Its been a little while since I posted, I'm at my usual local cafe, Reality Bites Cafe & Catering Bishopdale I have the same breakfast every time.. a creature of habit.
As soon as I walk in today I'm introduced to a new staff member, (you know you respected as a customer when this happens).
So what was the most daunting thing on your first day? everything is new, new systems, new customers, new staff, new equipment.
This is one area where standards can help.
Over a year ago I observed a waste, every time they would ask me the same questions, what coffee, white or brown toast, how do you have your eggs etc. I would give the same answers. Being a lean thinker I sought out to make their job easier, so I asked for a copy of the docket, created my own custom one with the intention was to just give to them each time to save them typing it out, but they just put on the fridge.
So I hear in the kitchen the cafe manager Cody showing the new guy my order, I then mention to Raven the other staff member on that it is cool they are still using my list, she said with a smile it makes their job easy easier.
I also commented to Raven the other day that wow that coffee was quick, she said I start making it when I see you pull up.
So the key takeaways for me:
1. Some times it's the simplest of improvements make the biggest impact.
2. Standards should make the work easy
3. S.O.P should be simple and easy to understand at the point of use not in a dusty binder on the shelf
I've now made another improvement, laminated it made the additions / subtraction more visual, abs added my photo so new staff know who I am.
Have a great week.