What are the opening hours?

Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

RESS JV

The RESS Care Pathway is a proud provider of ACC New Zealand's Integrated Care Pathway service delivery model.

We provide funded physiotherapy, specialist appointments, and other injury rehabilitation services for knees, shoulders, and lumbar spines.

25/09/2025

⭐️ Meet Rykie! ⭐️

Since 2021, Rykie has been a respected Clinical Advisor at RESS, recognised for her expertise in musculoskeletal rehabilitation and her significant contributions to knee osteoarthritis pathways and shoulder protocols across the South Island.

As Chair of the RESS Shoulder Clinical Governance Committee, Rykie has led the creation of evidence-informed treatment plans for Shoulder Rotator cuff and Shoulder Instability injuries, both praised for their clarity, rigor, and patient impact.

Her professional accomplishments reflect a dedication to clinical excellence, integrity, and collaborative practice. She is additionally acknowledged for her discerning judgement in complex cases, notably regarding coverage and causation evaluations.

Rykie is a trusted ambassador for RESS, but outside of her clinical strengths, she is known around the office for her consistent charm, warmth, reliability, and team spirit.

A truly remarkable person to know and an invaluable member of our team.

Thank you Rykie! ⭐️

21/09/2025

❔️ Patient FAQ!

If you have been wondering who we are and what we provide, here are some quick answers to commonly asked questions from patients.

If you have more questions please reach out, our friendly team is always available to help.

18/09/2025

✍️ We collaborate closely with our co-design teams to refine processes that enhance the quality, consistency, and efficiency of care. This alignment enables us to achieve better outcomes while optimising our shared resources. We value a willingness to listen – as providers delivering services since 2017, we possess a comprehensive breadth of knowledge to establish a system that benefits all parties involved.

🩺 Providing Clinical Feedback
The primary objective is to offer our funders clear, evidence-based clinical feedback. This approach helps in supporting decision making based on frontline experience and clinical research trends, ensuring that services align with patient needs and adhere to clinical best practices.

🏛 This pillar is about more than coordination—it’s about co-creating a system that works for everyone: patients, providers, and funders alike.

We’re always looking for ways to strengthen our partnerships and improve how NZ health organisations work together.

If you have ideas or want to collaborate, we’d love to hear from you. ⭐️

22/08/2025

🌟 Meet Laura! 🌟

Laura plays a pivotal role in supporting RESS patients through the ICPMSK service. With a strong foundation in exercise science and clinical rehabilitation, Laura is well versed in helping patients navigate complex recovery journeys with clarity and compassion.

Laura holds a Postgraduate Certificate in Sport, Exercise and Health, and is currently working towards her Masters with a thesis focused on clinical rehabilitation.

She is also building a house, and manages a large caseload of clinically complex patients. They say if you want something done, ask a busy person!

Since joining RESS in August 2024, Laura has quickly become a trusted resource for both patients and colleagues. She is known for her reliability, organisational skills, and ability to manage a high volume of work with precision and empathy.

Laura’s alignment with RESS values - advocacy, integrity, and continuous learning - is reflected in her commitment to patient outcomes and her enthusiasm for team development.

Thank you Laura!

15/08/2025

❔️Who is eligible for ICPMSK?

Here is a quick cheat sheet!

All of the pathways provide patients with the following funded support:

🌟Specialist Services
🌟Pathway Navigation support
🌟Return to Work Support
🌟Physiotherapy
🌟Gym access/Pool Passes
🌟Nutritional/Counseling/Equipment - you name it!

❔️ Who can refer?

Any member involved in a patients care, or you as the patient yourself!

💫 Specialist
💫 GP
💫 Physiotherapist
💫 Employer
💫 Patient self-referral
💫ACC

We try to make the process of recovery as streamlined as possible. For any questions, reach out to office@ressjv.co.nz or jump on our website!

15/08/2025

🌟Introducing the Third of Our Four RESS Pillars of Excellence: Patient Satisfaction

🏛 At RESS, our Pillars of Excellence are not just strategic—they’re personal. They guide how we show up for our patients every day. Patient Satisfaction is one of our core principles, and it’s embedded in every interaction, every referral, and every outcome we strive to improve.

So, how does Patient Satisfaction come to life in our daily work?

🌟Enhancing the Patient Journey

We are committed to patient-centred care by ensuring clear communication, timely support, and providing access to essential information throughout the recovery process. Our Navigation and Administrative teams play a crucial role in supporting patients, consistently addressing and directing any needs that arise with professionalism and dedication.

🌟Listening Through Feedback

We’ve implemented a robust patient feedback system to gather valuable insights from those we serve, ensuring every voice is heard. This feedback helps us identify areas of improvement, celebrate successes, and refine our approach to deliver tailored, patient-centered care. By actively listening, we empower individuals to contribute to shaping a more responsive and empathetic healthcare experience.

🌟Sharing the Love

The positive feedback we receive is a testament to the high-quality care provided by the RESS Interdisciplinary Team (IDT), which encompasses a wide network of professionals. Our success is attributed to our comprehensive network of specialists, physiotherapists, vocational professionals, and a wide range of allied health providers stepping up to the plate when patients need it most.

This pillar reminds us that satisfaction isn’t a metric—it’s a mindset. It’s about empathy, responsiveness, and a commitment to doing better every day.

Have ideas on how we can improve the patient experience even further?

We’d love to hear from you—drop your thoughts in the comments or reach out directly.

12/08/2025

This weeks injury spotlight 🔦

🌟 What is a lumbar disc?

A lumbar disc is a strong, rubbery cushion between spinal vertebrae that allows the spine to flex, move and twist.

🌟How is a lumbar disc injured?
An injury to the disc can occur due to trauma, general aging or repetitive activities through time. A disc prolapse, or herniation, refers to a change in a spinal disc and can causes lower back pain and sometimes, radiculopathy.

🌟What is radiculopathy?

Radiculopathy refers to changes in sensation in one or both legs due to irritation of a lumbar nerve. This might feel like tingling, numbness, occasional discomfort or burning sensations down a limb. Temporary muscle weakness may also be present. It is important that you seek medical advice if experiencing radiculopathy symptoms.

🌟What is involved in treatment?

The good news is that in most cases, a painful disc can heal within a few weeks. Physiotherapy and pain management are often the first port of call for recovery. Guided exercise therapy, education and hands on therapy can be helpful for some. A small percentage of patients require surgery if symptoms persist beyond reasonable timeframes.

🌟How can RESS help?

RESS has a robust clinical network of Specialists and Physiotherapist that can diagnose and treat patients across non-surgical and surgical needs. Every patient requires a wrap-around care approach that includes both professional input but also a structure around lifestyle changes and best long term management.

29/07/2025

💫 Meet Megan 💫

With a bright smile and just the right dose of sarcasm to keep the team laughing, Megan brings both warmth and precision to her role as Accountant at RESS.

Her unwavering commitment has been instrumental in transitioning the business to a scalable, automated accounting platform; integrating a multitude of systems to drastically streamline financial operations.

Megan effectively improves financial processes by proactively managing payments for providers, staff, and the business. She’s the go-to for financial troubleshooting, ensures compliance with ACC funding structures, and delivers monthly financial reporting to our senior team accurately and on time, every time. All while keeping the team grounded with her signature wit.

Whether she’s coordinating multi-platform transitions during school holidays (Megan is the rock for her four children!), or recalculating patient funding with forensic accuracy, Megan consistently delivers results with grace and good humour.

She’s not just keeping the books; she’s building the financial backbone of our performance.💫

29/07/2025

At RESS, we thrive on feedback!

Patient Satisfaction is a RESS pillar of excellence, and a mark of the success of our service.

The RESS model of interdisciplinary care and efficient communication, combined with high clinical standards, consistently results in positive patient experiences.

Thank you Skyla for taking the time to provide us valuable feedback. 🙏

24/07/2025

We're hiring! 💫

We are proud to support one of our own to explore new possibilities - but this leaves a vacancy in our team!

Thankfully, our Navigators are remarkable and can't wait to welcome a new member into the crew.

If you or someone you know has a passion for patient service, is based in Christchurch, NZ, and is looking for a new professional challenge to embark upon - please reach out!

A full PD can be requested from our team at office@ressjv.co.nz.

We can't wait to meet you!

20/07/2025

🌟 Introducing the Second of Our Four RESS Pillars of Excellence: Service Equity.

🏛 At RESS, our Pillars of Excellence are more than strategic frameworks—they shape how we think, act, and deliver care every day. Service Equity is one of our core principles, and it’s central to our mission of ensuring that every patient across the South Island receives the same high standard of care, no matter where they live.

So, how does Service Equity show up in our daily work?

Building Relationships
We focus on cultivating strong, trusted relationships with providers, specialists and patients. These connections strengthen our referral networks, provide valuable service feedback, and ultimately improve the care patients receive. Our team is committed to meeting with each clinical provider at least once annually to actively listen to their needs and address their requirements effectively.

Targeting Untapped Regions
We identify and engage with underserved areas to expand access and ensure consistent service delivery across the South Island. RESS is thrilled to have extended our services into the Southland region under the ICPMSK initiative, thus continuing to provide care to a community we have not previously served.

Commitment to Underserved and Rural Communities
We acknowledge that genuine equity involves addressing individuals in their own environments. We are dedicated to serving communities that face limited access to healthcare, frequently personalising treatment plans to meet individual needs. Underserviced communities should receive the same level of quality, attention, and outcomes as all others across the country.

This pillar reminds us that equity isn’t just a goal—it’s a responsibility. Every patient deserves the same opportunity for recovery, and we’re committed to making that a reality.

Are there areas we’re not reaching well enough? We want to hear from you!

Please reach out to discuss how you or your organisation could become part of our growing provider network.

Address

177 High Street
Christchurch
8011

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+64272603846

Website

https://www.ressjv.co.nz/

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